Selman Saracoglu

Selman Saracoglu Email and Phone Number

First-Level-Produkt-Support @ Concentrix
Duisburg, NRW, DE
Selman Saracoglu's Location
Duisburg, North Rhine-Westphalia, Germany, Germany
About Selman Saracoglu

As a dedicated professional with a background in Customer Service and a growing passion for Cybersecurity, I am focused on transitioning into a full-time Cybersecurity Analyst role. Over the past year, I have been working diligently to build my skills in this field, including completing an 8-month intensive training program and currently interning as a Security Analyst.My key expertise lies in:SIEM tools: I have a deep understanding of security monitoring and incident detection systems.Threat Intelligence: I am skilled in identifying and analyzing emerging threats to improve security postures.Vulnerability Analysis: I have hands-on experience in evaluating and mitigating system vulnerabilities to ensure data integrity.In addition, I am passionate about expanding my knowledge in Penetration Testing (Pentest) and Software Development, two areas where I see great potential for growth and innovation. I am highly motivated to secure a full-time position as a Security Analyst, where I can contribute my skills to a dynamic team and continue to learn from experienced professionals.Long term, my goal is to build a successful career in cybersecurity while contributing positively to my community. I believe that security is not just about protecting systems but also about empowering people and organizations to operate safely in an increasingly digital world.

Selman Saracoglu's Current Company Details
Concentrix

Concentrix

View
First-Level-Produkt-Support
Duisburg, NRW, DE
Website:
concentrix.com
Employees:
174924
Selman Saracoglu Work Experience Details
  • Concentrix
    First-Level-Produkt-Support
    Concentrix
    Duisburg, Nrw, De
  • Concentrix
    Employee
    Concentrix Oct 2023 - Present
    Berlin, Germany
    Managed client accounts, ensuring customer satisfaction and retentionOne-to-one communication and consultancy with customersProvided product supportResolved complaints and concerns in a timely and professional mannerMonitored customer service metrics, such as response time and satisfaction ratings, and made improvements as needed.Collaborated with other teams to ensure customer needs were being met and issues were addressedUsing Ticketing System to communicate other teams
  • Cybernow Labs
    Security Analyst
    Cybernow Labs Jan 2024 - Present
    United States
    Real-time log monitoring in the Security Operations Center from various log sources such as firewalls, IDS, IPS, Windows Servers, Databases, Email Servers, Workstations, and Web Servers
  • Cs Visor
    Cyber Security Analyst Training - Weiterbildung
    Cs Visor Sep 2023 - Jun 2024
    Strong foundational knowledge in operating systems, both Linux and Windows-based.Ensure the integrity and protection of networks, systems, and applications by technical enforcement of organisational security policiesAdvanced understanding of Use Cases on the Splunk Enterprise Security and IBM Qradar SIEM Solutions, resolving the incidentsThreat hunting and Threat intelligence over all the tools via log activities and network activities beforehand the incidents/offenses have occurredMonitoring and analyzing network traffic for security events over the EDR, CrowdStrike Falcon and SentinelOne, SIEM log activities, or Wireshark via packet capturingInvestigating phishing emails by reviewing attachments, doing header analysis, and taking required actions through ProofPointResponding to cybersecurity incidents via mitigation actionsVulnerability analysis was conducted using tools such as Nmap, Tenable, and Acunetix.Network, Security, ISO 27001, SOC Hands-On, SIEM, EDR Security
  • ..
    Digital Marketing Specialist
    .. Jan 2020 - Sep 2023
    Germany
    Helium10, JungleScoutAmazon, Ebay, EtsyDeveloping online sales strategies,Managing product listings and content,Inventory management,Creating pricing strategies

Selman Saracoglu Education Details

Frequently Asked Questions about Selman Saracoglu

What company does Selman Saracoglu work for?

Selman Saracoglu works for Concentrix

What is Selman Saracoglu's role at the current company?

Selman Saracoglu's current role is First-Level-Produkt-Support.

What schools did Selman Saracoglu attend?

Selman Saracoglu attended Ankara Üniversitesi, Coursera.

Who are Selman Saracoglu's colleagues?

Selman Saracoglu's colleagues are Adil W., Srishti Dass, Sanjay Kumar, Alvaro Andres Burgos Rivas, Ritika Singh, Aditi R, Maitree Satapanasatian.

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