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Aaron Walker Email & Phone Number
Regional Support Director (EMEA)
at
Alianza
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Regional Support Director (EMEA)
Location
Ballynure, Northern Ireland, United Kingdom
Company size
Who is Aaron Walker? Overview
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Quick answer
Aaron Walker is listed as Regional Support Director (EMEA) at Alianza, a company with 770 employees, based in Ballynure, Northern Ireland, United Kingdom. AeroLeads shows a matched LinkedIn profile for Aaron Walker.
Aaron Walker previously worked as Support Engineering Manager (EMEA) at Microsoft and Support Director (Americas) at Microsoft. Aaron Walker holds Bsc Hons Business And Computing from University Of Ulster.
Company email context
Email format at Alianza
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Alianza
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Profile bio
About Aaron Walker
Support Director | Customer Advocate | Tech LeaderI lead high-performing technical support teams in fast-paced environments, consistently driving customer satisfaction and operational excellence. With extensive experience across the telecom and cloud industries, I specialize in crisis management, process optimization, and cross-functional collaboration. Passionate about mentoring and building scalable support operations that align with business goals. Let's connect!
Current workplace
Aaron Walker's current company
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Alianza
9 roles
Aaron Walker work experience
A career timeline built from the work history available for this profile.
Support Engineering Manager (Emea)
CurrentDriving exceptional customer satisfaction and operational excellence, I lead the EMEA Support organization in delivering proactive, solution-oriented support to Tier 1 telecommunications providers and key strategic customers. By fostering collaboration across cross-functional teams, I ensure the seamless resolution of complex technical issues, while.
Mar 2022 - Present
Support Director (Americas)
Led the UK based Americas Support organization, overseeing technical support delivery for major telecom providers across the region. Focused on driving operational efficiency and ensuring high service standards, I spearheaded initiatives to streamline support processes, reduce resolution times, and foster continuous improvement. By building strong.
Feb 2021 - Mar 2022
Director Of Us Heartland Customer Support
Led the US Heartland Customer Support division, ensuring exceptional service delivery for regional telecommunications customers. I focused on creating a high-performance support culture, emphasizing proactive customer engagement and technical excellence. Through data-driven insights, I improved team efficiency and streamlined complex support operations.
Mar 2019 - Feb 2021
Customer Care Manager Us Heartland
As Customer Support Manager at Metaswitch, I helped to establish and led the Support Centre of Excellence in Belfast, managing a team that provided top-tier support for over 400 North American telecom customers. I focused on optimizing support processes to enhance response times, streamline ticket resolution, and ensure the consistent achievement of KPIs..
Jun 2017 - Mar 2019
Tier 3 Software Engineer
As a Tier 3 Software Engineer at BroadSoft, I specialized in providing advanced technical support and solutions for key strategic accounts, including global telecom providers. I worked closely with engineering teams to troubleshoot and resolve complex software issues, ensuring the stability and performance of critical voice and unified communications.
Jul 2013 - Jun 2017
Tac Engineer (Emea)
As a Tier 2 Support Engineer at BroadSoft, I provided advanced technical support for the flagship BroadWorks platform, resolving complex issues for global telecom customers. I played a key role in troubleshooting, analyzing, and resolving escalated issues while collaborating with cross-functional teams to implement necessary fixes and enhancements. I also.
Apr 2010 - Jul 2013
System Administrator
Myitdepartment
In this role, I delivered comprehensive technical support for a wide range of Windows PC users and office technologies. I managed Windows Server and Exchange administration, provided network and firewall support, and handled desktop troubleshooting. My focus was on resolving technical issues for end users across Ireland, ensuring smooth daily operations.
Aug 2008 - Apr 2010
Technical Development Manager
As Technical Development Manager, I led the development of Asterisk-based PBX systems for clients across Ireland. Collaborating with vendors such as Snom and Polycom, I oversaw the engineering team and provided technical support while also managing sales engineering efforts. My leadership ensured high-quality technical solutions and customer satisfaction.
Aug 2006 - Aug 2008
Team & coworkers
Colleagues at Alianza
Other employees you can reach at alianza.com. View company contacts for 770 employees →
MM
Maria Margarita Carillo
Colleague at AlianzaTijuana, Baja California, Mexico, Mexico
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IH
Isaac Harper
Colleague at AlianzaProvo, Utah, United States, United States
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EL
Elizabeth Lopez
Colleague at AlianzaOntario, California, United States, United States
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AG
Andi Guntur
Colleague at AlianzaJakarta Metropolitan Area, Indonesia
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JB
John Beutler
Colleague at AlianzaUnited States, United States
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JW
Jordan Wunderlich
Colleague at AlianzaLehi, Utah, United States, United States
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JV
Jairo Villatoro
Colleague at AlianzaEl Salvador, El Salvador
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AT
Ahmedou Taleb
Colleague at AlianzaMauritania, Mauritania
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CN
Charles Neil
Colleague at AlianzaVineyard, Utah, United States, United States
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FB
Franck Bouley
Colleague at AlianzaGreater Nantes Metropolitan Area, France
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Maria Margarita Carillo
Colleague at AlianzaTijuana, Baja California, Mexico, Mexico
View →
IH
Isaac Harper
Colleague at AlianzaProvo, Utah, United States, United States
View →
EL
Elizabeth Lopez
Colleague at AlianzaOntario, California, United States, United States
View →
AG
Andi Guntur
Colleague at AlianzaJakarta Metropolitan Area, Indonesia
View →
JB
John Beutler
Colleague at AlianzaUnited States, United States
View →
JW
Jordan Wunderlich
Colleague at AlianzaLehi, Utah, United States, United States
View →
JV
Jairo Villatoro
Colleague at AlianzaEl Salvador, El Salvador
View →
AT
Ahmedou Taleb
Colleague at AlianzaMauritania, Mauritania
View →
CN
Charles Neil
Colleague at AlianzaVineyard, Utah, United States, United States
View →
FB
Franck Bouley
Colleague at AlianzaGreater Nantes Metropolitan Area, France
View →
2 education records
Aaron Walker education
Bsc Hons Business And Computing
Hnd Software Engineering, Software Development, Computing
North Down And Ards Institute
FAQ
Frequently asked questions about Aaron Walker
Quick answers generated from the profile data available on this page.
What company does Aaron Walker work for?
Aaron Walker works for Alianza.
What is Aaron Walker's role at Alianza?
Aaron Walker is listed as Regional Support Director (EMEA) at Alianza.
Where is Aaron Walker based?
Aaron Walker is based in Ballynure, Northern Ireland, United Kingdom while working with Alianza.
What companies has Aaron Walker worked for?
Aaron Walker has worked for Alianza, Microsoft, Metaswitch Networks, Broadsoft, and Myitdepartment.
Who are Aaron Walker's colleagues at Alianza?
Aaron Walker's colleagues at Alianza include Maria Margarita Carillo, Isaac Harper, Elizabeth Lopez, Andi Guntur, and John Beutler.
How can I contact Aaron Walker?
You can use AeroLeads to view verified contact signals for Aaron Walker at Alianza, including work email, phone, and LinkedIn data when available.
What schools did Aaron Walker attend?
Aaron Walker holds Bsc Hons Business And Computing from University Of Ulster.
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