Jeffrey Seltzer

Jeffrey Seltzer Email and Phone Number

Atlassian Solutions Engineer and Jira Administrator - Consultant @ Consumer Financial Protection Bureau
Newtown Square, PA, US
Jeffrey Seltzer's Location
Newtown Square, Pennsylvania, United States, United States
About Jeffrey Seltzer

Judicious, forward-thinking, and innovative leader with in-depth experience engaging with technical staff and business partners to leverage tools and people for success. Extensive experience capitalizing on existing tools and assets as well as investigating and implementing the use of new ones. Proven track record of success in multiple disciplines. Assignments have included Jira administration, project management, scrum master, software documentation for commercial and military software packages, Internet site development and advertising, pharmaceutical industry validation and verification documentation, software requirements documentation, and operation/maintenance manuals for military, industrial, biomedical, and avionic electronics equipment. In-depth, working knowledge of analog and digital electronics, microprocessor controlled electronics equipment, computer software, mechanical systems, FDA CSV (Computer System Validation), requirements gathering, military specifications, logistic support analysis, and publication procedures.Specialties: Atlassian tools (Jira, Confluence), Scrum, Help Systems, Adobe FrameMaker (structured and unstructured), Acrobat, InDesign, Captivate, RoboHelp, WebWorks ePublisher, Microsoft Office (Word, Excel, PowerPoint, Visio), DITA/XML, Technical Communications, Documentation, Publications, Manuals, SDLC.Certified Scrum Master (Scrum Alliance).Atlassian Certified Jira Project Administrator.

Jeffrey Seltzer's Current Company Details
Consumer Financial Protection Bureau

Consumer Financial Protection Bureau

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Atlassian Solutions Engineer and Jira Administrator - Consultant
Newtown Square, PA, US
Website:
cfpb.gov
Employees:
1477
Jeffrey Seltzer Work Experience Details
  • Consumer Financial Protection Bureau
    Atlassian Solutions Engineer And Jira Administrator - Consultant
    Consumer Financial Protection Bureau
    Newtown Square, Pa, Us
    View
  • Consumer Financial Protection Bureau
    Jira Administrator - Consultant
    Consumer Financial Protection Bureau Nov 2021 - Present
    Washington, Dc, Us
    Maintaining JIRA instance of 500 users. Responsible for site maintenance and updates. Provide support via project creation and maintenance, custom workflow development, plugin installation, and user support. Provide coaching services to JIRA users.
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  • Jethog
    Project Manager / Business Analyst / Jira Administrator
    Jethog May 2020 - Present
    View
  • Go-Jira
    Principal Consultant
    Go-Jira Oct 2019 - Present
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  • National Kitchen & Bath Association
    Scrum Master / Jira Administrator / Business Analyst - Consultant
    National Kitchen & Bath Association Nov 2020 - Nov 2021
    Bethlehem, Pennsylvania, Us
    View
  • Medecision
    Technical Documentation Manager
    Medecision Mar 2020 - Sep 2021
    King Of Prussia, Pa, Us
    View
  • Ge Lighting, A Savant Company
    Jira Administrator - Consultant
    Ge Lighting, A Savant Company Oct 2020 - Mar 2021
    East Cleveland, Oh, Us
    Migrated Jira instance from server to cloud. Setup custom projects and workflows for multiple business groups. Implemented Zephyr testing plugin.
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  • Comcast
    Portfolio Management Analyst / Jira Administrator - Consultant
    Comcast Dec 2019 - Mar 2020
    Philadelphia, Pa, Us
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  • Accelerated Enrollment Solutions
    Jira Administrator / Agile Coach - Consultant
    Accelerated Enrollment Solutions Aug 2019 - Dec 2019
    Horsham, Pa, Us
    Administered Jira instance supporting 300 users. Developed new Jira projects for multiple business groups. Coached development and business groups on agile practices. Analyzed and documented existing Jira implementation. Corrected bugs and made improvements to workflows throughout existing Jira installation. Generated proof of concept to support implementing Jira plug-ins for resource management and Salesforce integration.
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  • Dacumen Llc
    Scrum Master / Product Owner - Consultant
    Dacumen Llc Jan 2019 - Jul 2019
    Managed the development of asset management and managed operations applications in a distributed, agile environment. Acted as Product Owner to define and document requirements for product backlogs. Performed backlog refinement, sprint planning and acceptance criteria definition. ScrumMaster for two scrum teams. Created documentation to support development teams. Developed Atlassian Jira projects to support software development process.
  • Shoprunner
    Sr. Technical Writer - Consultant
    Shoprunner Oct 2018 - Feb 2019
    Chicago, Illinois, Us
    Wrote interactive client guides for ShopRunner integration on corporate webstores. ShopRunner is an e-commerce portal that connects retailers and brands to online shoppers. Integration guides include JavaScript configuration details, API development and user documentation, and webstore design details. Used readme.io as interactive documentation hub.
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  • Rxsense
    Jira Developer / Scrum Master / Business Analyst - Consultant
    Rxsense Jun 2018 - Jan 2019
    Boston, Massachusetts, Us
    Developed Atlassian Jira projects to support new business development, business feature intake/review, requirements creation, contract management, change and incident management, and employee on-boarding. Performed Jira Administration tasks. Documented internal data warehouse used for client reporting. Worked with internal stakeholders to document legacy business processes as well as define new business processes and associated procedures. Documented AWS (Amazon Web Services) infrastructure to support PCI and HIPAA compliance. Created documentation to support Financial Management System for IT Operations and Desktop Support personnel.
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  • Agilent Technologies
    Sr. Technical Writer - Consultant
    Agilent Technologies Apr 2016 - Jun 2018
    Santa Clara, Ca, Us
    Wrote installation, operation and service manuals for gas chromatographs and related equipment using structured FrameMaker (DITA/XML). Wrote online help systems using RoboHelp. Used Adobe Creative Suite CS6 (Photoshop and Illustrator) for creation of quick start guides and image creation/manipulation.
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  • Phoenix Broadband Technologies
    Sr. Technical Writer - Consultant
    Phoenix Broadband Technologies Jan 2016 - Nov 2016
    Hatfield, Pa, Us
    Wrote installation and operation manual for SC4 Site Controller, a comprehensive solution for remotely monitoring the state of health for individual cells or jars within a UPS or DC power plant system. The SC4 uses sensor modules, which are electrically and mechanically affixed to the terminal posts of the jars being monitored, to collect readings and make the information available via a network connection for management purposes.
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  • Davita Kidney Care
    Sr. Technical Writer - Consultant
    Davita Kidney Care Oct 2015 - Apr 2016
    Denver, Co, Us
    Managed transition of document management functions from SharePoint to Atlassian Confluence wiki for CDM (Clinical Data Movement) software development group. Wrote system overview, data flow/ETL, and process documentation to support software development activities, release management and interactions with QA and operations groups.
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  • Ebay Enterprise (Radial Inc.)
    Technical Documentation Manager/Agile Coach
    Ebay Enterprise (Radial Inc.) Aug 2013 - Sep 2015
    Us
    Managed all facets of technical documentation production for v9/v10/Shared Applications product development groups. Worked with multiple agile scrum teams to develop client facing and internal documentation to support new feature development, implementation and use; platform enhancements, and related materials. Supported product management and business groups via generation of supporting documentation for internal and external audiences. Worked with Agile Advocacy Group to drive adoption of agile development practices across the organization.Created interactive API portals (using apigee tools) and associated, context sensitive documentation to support multi-platform APIs for external clients (using Slate GitHub project and RoboHelp). Developed Atlassian Jira projects to support product development groups.
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  • Ebay Enterprise (Radial Inc.)
    Sr. Technical Writer - Consultant
    Ebay Enterprise (Radial Inc.) May 2011 - Aug 2013
    Us
    Wrote SDLC, internal operations/services, and customer-facing documentation for global ecommerce platform (for v10 Webstore and Shared Applications groups). Wrote SDLC, internal operations/services, and customer-facing documentation for v11 GSI Store Reporting and GSI Email Marketing products. Produced comprehensive MS Office documentation template set for ETB (Ecommerce Technology Business) organization. Effort consisted of analysis of existing documentation for v11 project, generation of new Microsoft Office templates and construction of wiki document library for collection of documentation across the organization. Supported software development groups via generation of release notes, data sheets, infrastructure environment lists, administration guides, user guides and run books. Aided in development of user-centric data dictionary for GSI Store Reporting project.
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  • Thermo Fisher Scientific
    Sr. Technical Writer - Consultant
    Thermo Fisher Scientific Oct 2008 - Jan 2011
    Waltham, Ma, Us
    Wrote user documentation for Pertiva Chromatography Data System (CDS). Pertiva controls and gathers data from various chromatographs and related instruments. Data is processed for display/reporting as well as interfacing to Laboratory Information Management Systems (LIMS). Used Adobe Technical Communication Suite (FrameMaker and Acrobat) and WebWorks ePublisher Pro to produce printable (PDF) user documents and html-based help systems.
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  • Mca Solutions (Ptc)
    Sr. Technical Writer - Consultant
    Mca Solutions (Ptc) 2003 - 2008
    Philadelphia, Pa, Us
    Wrote user and lifecycle documentation for Service Planning & Optimization (SPO) product suite. SPO is a Supply Chain Management (SCM) solution which models and manages data from Enterprise Resource Planning (ERP), Customer Relations Management (CRM), and other software systems to enable customers to optimize resources in a multi-echelon service supply chain network. SPO is a distributed, web-based application. The user layer is a Java (J2EE) compliant, browser based interface. The application layer resides on a web server platform. An Oracle database is used to store all data. SPO online documentation consists of html-based help generated with WebWorks ePublisher Pro. Hardcopy documentation consists of Adobe FrameMaker and Adobe Acrobat PDF documents.
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  • I-Cat 3D Cbct Imaging Solution
    Sr. Technical Writer - Consultant
    I-Cat 3D Cbct Imaging Solution 2007 - 2007
    Alpharetta, Ga, Us
    Wrote Installation and Operation Manuals for i-CAT Cone Beam Volumetric Tomography and Panoramic Dental Imaging System (X-ray machine for dental, head and neck imaging).
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  • Us Census Bureau
    Lead Technical Writer - Consultant
    Us Census Bureau 2004 - 2005
    Washington, Dc, Us
    Supervised the activities of technical writing team. Wrote online help for Econ02 Economic Census program (a database application which allows users to manipulate and analyze data from the 2002 Economic Census and related programs). Online help included Web Help (generated with RoboHelp) and tutorials (generated with Adobe/Macromedia Captivate) and is compliant with Section 508 of the U.S. Rehabilitation Act.
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  • Am Communications
    Sr. Technical Writer - Consultant
    Am Communications 1997 - 2003
    Us
    Wrote installation and maintenance manuals for special purpose, cable television equipment monitoring/control transponders. Wrote online and hard copy documentation for multiple versions of OmniSTAT suite of cable television system monitoring/testing/control hardware/software products. Wrote installation and maintenance manual for OmniMCU cable television transponder control unit. Online documentation consisted of HTMLHelp (in newer versions) and WinHelp (in older versions).
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  • A.I.R./Formation
    Sr. Technical Writer - Consultant
    A.I.R./Formation 1997 - 2001
    Us
    Wrote multiple versions of operator/maintenance manual for AIR2000 Data Stream Recorder in accordance with MIL-M-15071H and MIL-STD-38784C.
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  • Telespectrum Worldwide, Inc.
    Lead Technical Writer - Consultant
    Telespectrum Worldwide, Inc. 1997 - 2000
    Supervised the activities of technical writing team. Wrote online and hardcopy user guides and life-cycle documentation for TeleSpectrum Enterprise System Solution, a Visual Basic/Oracle based internal data management application for use with commercial predictive dialing systems. Wrote user guide for ATS Payroll System. Wrote operator and program maintenance documentation for FoxPro based, internal data management applications.
  • Honeywell
    Sr. Technical Writer - Consultant
    Honeywell 1998 - 1998
    Charlotte, North Carolina, Us
    Wrote installation guides and reference material for PlantScape industrial automation and control system. Both installation guides and reference material form a part of PlantScape’s Knowledge Builder HTML based, online documentation.
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  • Centeon Llc (Csl Behring)
    Sr. Technical Writer - Consultant
    Centeon Llc (Csl Behring) 1996 - 1998
    Wrote setup guide for corporate Intranet servers and all related software applications. Wrote user guide for Online Sales Data Reporting system. Wrote user guide, system specification, and FDA CSV (Computer System Validation) protocols for WADE (Worldwide Adverse Drug Experience) system. Wrote user guide and FDA CSV protocols for WADE Thesaurus Management System. Wrote user guide for Matrix Accounting System.
  • Yorktown Associates, Inc.
    Principal
    Yorktown Associates, Inc. 1996 - 1998
    Operated self-started business providing Internet presence for various customers. Supervised the activity of development and sales teams. Developed/maintained web sites in HTML format with CGI and Perl script use. Managed domain registrations and site upkeep.
  • Rhône-Poulenc Rorer (Sanofi Aventis)
    Sr. Technical Writer - Consultant
    Rhône-Poulenc Rorer (Sanofi Aventis) 1994 - 1998
    Wrote automated, macro-based system for generation of Standard Operating Procedures using MS WordBasic. Wrote software requirements documents and software technical reference documentation for Information Systems group. Wrote updates to user documentation for COSMIS order processing software. Wrote FDA CSV (Computer System Validation) protocols for in-house software packages and departmental procedures related to software implementation. Wrote MS Windows help files for in-house software applications. Instructed VisualBasic programmers on the generation and integration of MS Windows help files for use with proprietary applications. Provided requirements analysis leading to adoption of Documentum document management system.
  • Ernst & Young
    Lead Technical Writer - Consultant
    Ernst & Young 1996 - 1997
    London, Gb
    Supervised the activities of technical writing team. Wrote test scripts to manually test user interface and program stability for Prosper 2.0 and ProProsper MS Windows based software products.
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  • United States Postal Service
    Sr. Technical Writer - Consultant
    United States Postal Service 1996 - 1996
    Washington, D.C., Us
    Created Adobe Acrobat PDF format output based on PageMaker input files for USPS Diversity Development service.
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  • Visiontel Inc.
    Sr. Technical Writer - Consultant
    Visiontel Inc. 1994 - 1995
    Wrote online and hard copy documentation for AdVision (television spot sales management) software. Online documentation consisted of an MS Windows help file. Hard copy documentation consisted of a user guide as well as marketing materials (PowerPoint slide presentation and accompanying narrative).
  • Independence Blue Cross
    Sr. Technical Writer - Consultant
    Independence Blue Cross 1994 - 1994
    Philadelphia, Pa, Us
    Wrote user guide for PHILPROV (Philadelphia Area Providers Tracking) System. Wrote updates to METS (Membership Electronic Transfer System) user guide.
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  • Zeneca Pharmaceuticals
    Sr. Technical Writer - Consultant
    Zeneca Pharmaceuticals 1994 - 1994
    Wrote training materials for SAP R/2 scripts developed by in-house information systems group.
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  • Sungard Availability Services
    Sr. Technical Writer - Consultant
    Sungard Availability Services 1993 - 1994
    Wrote online and hard copy documentation for CBR (Comprehensive Business Recovery Planning) software. Documentation included a methodology guide, user guide, and system installation guide.
  • Hewlett-Packard
    Sr. Technical Writer - Consultant
    Hewlett-Packard 1990 - 1994
    Houston, Texas, Us
    Wrote field service manual for HP5890 Series II gas chromatograph. Wrote maintenance manual for Neurotrac II Neurological Monitor (electroencephalograph).
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  • Spd Technologies
    Lead Technical Writer - Consultant
    Spd Technologies 1991 - 1993
    Supervised the activities of documentation team (technical writers and illustrators). Wrote shipboard and depot maintenance manuals for Air Circuit Breakers ACB-904LRC and ACB-902R in accordance with NAVSEA TM-1F. Both circuit breakers are used in naval nuclear propulsion systems and shipboard electrical systems.
  • Smiths Industries Avionic Defense Systems
    Sr. Technical Writer - Consultant
    Smiths Industries Avionic Defense Systems 1990 - 1990
    Wrote on-the-job training, depot maintenance manual for Mission Timer MC454-0054-0001 used on NASA space shuttle orbiter for Rockwell International Corp.
  • Allied Signal Aerospace Co.
    Sr. Technical Writer - Consultant
    Allied Signal Aerospace Co. 1989 - 1990
    Wrote user manual for BCASE (Bendix Computer Aided Software Engineering System), an integrated set of software engineering tools used in the generation of Ada source code which conforms to DOD-STD-2167A. Wrote life cycle documentation for OTS (Online Tracking System), an Oracle based, database management system.
  • Itt Defense Communications
    Sr. Technical Writer - Consultant
    Itt Defense Communications 1988 - 1989
    Wrote depot-level rebuild standard for Automated Telephone Central Office AN/TTC-42(V) in accordance with MIL-M-21742A and MIL-M-38784B. Wrote operator/organizational maintenance manual for AN/TTC-42(V) in accordance with MIL-M-15071H and MIL-M-38784B.
  • Information Design & Management Inc.
    Sr. Technical Writer - Consultant
    Information Design & Management Inc. 1987 - 1988
    Wrote Software Development Life Cycle (SDLC) documentation for RDA/MAMP (Research, Development, and Acquisition/Mission Area Materiel Plan), a UNIX based, database management system in accordance with DOD-STD-7935.1 and MIL-STD-962.
  • Lear Siegler Services, Inc.
    Sr. Technical Writer - Consultant
    Lear Siegler Services, Inc. 1986 - 1987
    Us
    Wrote NAVAIR work package format technical manuals for weapons management systems used on the AV-8B Harrier II fighter/bomber, F-18 Hornet strike fighter, and F-14D Tomcat fighter-interceptor aircraft in accordance with MIL-M-81927A and MIL-M-81928A.
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  • American Electronics Laboratories
    Technical Writer
    American Electronics Laboratories 1985 - 1986
    Wrote NAVAIR work package format technical manuals for the Sikorsky CH-53E and MH-53E helicopters in accordance with MIL-M-81927 and MIL-M-81928. Wrote new-look format technical manual for Digital Burst Communications Center AN/TSC-99 in accordance with MIL-M-63038B and DARCOM-HDBK-310-1.1-81. Wrote depot maintenance work requirement for Heading/Bearing Indicator ID-1351-() in accordance with MIL-M-63041C. Wrote changes to military technical manuals for communications systems, electronic test sets, and power generator sets for U.S. Army Communications-Electronics Command, in accordance with MIL-M-63036A, MIL-M-63038B, MIL-M-63041C, and MIL-M-38784B. Wrote workmanship standards for internal manufacturing division.
  • Baker Instruments Corp.
    Technical Writer - Consultant
    Baker Instruments Corp. 1984 - 1985
    Wrote field service manuals for microprocessor controlled, medical diagnostic instruments.

Frequently Asked Questions about Jeffrey Seltzer

What company does Jeffrey Seltzer work for?

Jeffrey Seltzer works for Consumer Financial Protection Bureau

What is Jeffrey Seltzer's role at the current company?

Jeffrey Seltzer's current role is Atlassian Solutions Engineer and Jira Administrator - Consultant.

Who are Jeffrey Seltzer's colleagues?

Jeffrey Seltzer's colleagues are Megan Holland, Yanacia Rose Mcleod, Angela Hanks, Erica Kritt, Adrian Gonzalez, Letitia Woods, Paul Hutson.

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