Jeffrey Seltzer Email & Phone Number

Newtown Square, Pa, Us

Washington, Dc, Us

Maintaining JIRA instance of 500 users. Responsible for site maintenance and updates. Provide support via project creation and maintenance, custom workflow development, plugin installation, and user support. Provide coaching services to JIRA users.

Bethlehem, Pennsylvania, Us

King Of Prussia, Pa, Us

East Cleveland, Oh, Us

Migrated Jira instance from server to cloud. Setup custom projects and workflows for multiple business groups. Implemented Zephyr testing plugin.

Philadelphia, Pa, Us

Horsham, Pa, Us

Administered Jira instance supporting 300 users. Developed new Jira projects for multiple business groups. Coached development and business groups on agile practices. Analyzed and documented existing Jira implementation. Corrected bugs and made improvements to workflows throughout existing Jira installation. Generated proof of concept to support implementing Jira plug-ins for resource management and Salesforce integration.

Managed the development of asset management and managed operations applications in a distributed, agile environment. Acted as Product Owner to define and document requirements for product backlogs. Performed backlog refinement, sprint planning and acceptance criteria definition. ScrumMaster for two scrum teams. Created documentation to support development teams. Developed Atlassian Jira projects to support software development process.

Chicago, Illinois, Us

Wrote interactive client guides for ShopRunner integration on corporate webstores. ShopRunner is an e-commerce portal that connects retailers and brands to online shoppers. Integration guides include JavaScript configuration details, API development and user documentation, and webstore design details. Used readme.io as interactive documentation hub.

Boston, Massachusetts, Us

Developed Atlassian Jira projects to support new business development, business feature intake/review, requirements creation, contract management, change and incident management, and employee on-boarding. Performed Jira Administration tasks. Documented internal data warehouse used for client reporting. Worked with internal stakeholders to document legacy business processes as well as define new business processes and associated procedures. Documented AWS (Amazon Web Services) infrastructure to support PCI and HIPAA compliance. Created documentation to support Financial Management System for IT Operations and Desktop Support personnel.

Santa Clara, Ca, Us

Wrote installation, operation and service manuals for gas chromatographs and related equipment using structured FrameMaker (DITA/XML). Wrote online help systems using RoboHelp. Used Adobe Creative Suite CS6 (Photoshop and Illustrator) for creation of quick start guides and image creation/manipulation.

Hatfield, Pa, Us

Wrote installation and operation manual for SC4 Site Controller, a comprehensive solution for remotely monitoring the state of health for individual cells or jars within a UPS or DC power plant system. The SC4 uses sensor modules, which are electrically and mechanically affixed to the terminal posts of the jars being monitored, to collect readings and make the information available via a network connection for management purposes.

Denver, Co, Us

Managed transition of document management functions from SharePoint to Atlassian Confluence wiki for CDM (Clinical Data Movement) software development group. Wrote system overview, data flow/ETL, and process documentation to support software development activities, release management and interactions with QA and operations groups.

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Managed all facets of technical documentation production for v9/v10/Shared Applications product development groups. Worked with multiple agile scrum teams to develop client facing and internal documentation to support new feature development, implementation and use; platform enhancements, and related materials. Supported product management and business groups via generation of supporting documentation for internal and external audiences. Worked with Agile Advocacy Group to drive adoption of agile development practices across the organization.Created interactive API portals (using apigee tools) and associated, context sensitive documentation to support multi-platform APIs for external clients (using Slate GitHub project and RoboHelp). Developed Atlassian Jira projects to support product development groups.

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Wrote SDLC, internal operations/services, and customer-facing documentation for global ecommerce platform (for v10 Webstore and Shared Applications groups). Wrote SDLC, internal operations/services, and customer-facing documentation for v11 GSI Store Reporting and GSI Email Marketing products. Produced comprehensive MS Office documentation template set for ETB (Ecommerce Technology Business) organization. Effort consisted of analysis of existing documentation for v11 project, generation of new Microsoft Office templates and construction of wiki document library for collection of documentation across the organization. Supported software development groups via generation of release notes, data sheets, infrastructure environment lists, administration guides, user guides and run books. Aided in development of user-centric data dictionary for GSI Store Reporting project.

Waltham, Ma, Us

Wrote user documentation for Pertiva Chromatography Data System (CDS). Pertiva controls and gathers data from various chromatographs and related instruments. Data is processed for display/reporting as well as interfacing to Laboratory Information Management Systems (LIMS). Used Adobe Technical Communication Suite (FrameMaker and Acrobat) and WebWorks ePublisher Pro to produce printable (PDF) user documents and html-based help systems.

Philadelphia, Pa, Us

Wrote user and lifecycle documentation for Service Planning & Optimization (SPO) product suite. SPO is a Supply Chain Management (SCM) solution which models and manages data from Enterprise Resource Planning (ERP), Customer Relations Management (CRM), and other software systems to enable customers to optimize resources in a multi-echelon service supply chain network. SPO is a distributed, web-based application. The user layer is a Java (J2EE) compliant, browser based interface. The application layer resides on a web server platform. An Oracle database is used to store all data. SPO online documentation consists of html-based help generated with WebWorks ePublisher Pro. Hardcopy documentation consists of Adobe FrameMaker and Adobe Acrobat PDF documents.

Alpharetta, Ga, Us

Wrote Installation and Operation Manuals for i-CAT Cone Beam Volumetric Tomography and Panoramic Dental Imaging System (X-ray machine for dental, head and neck imaging).

Washington, Dc, Us

Supervised the activities of technical writing team. Wrote online help for Econ02 Economic Census program (a database application which allows users to manipulate and analyze data from the 2002 Economic Census and related programs). Online help included Web Help (generated with RoboHelp) and tutorials (generated with Adobe/Macromedia Captivate) and is compliant with Section 508 of the U.S. Rehabilitation Act.

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Wrote installation and maintenance manuals for special purpose, cable television equipment monitoring/control transponders. Wrote online and hard copy documentation for multiple versions of OmniSTAT suite of cable television system monitoring/testing/control hardware/software products. Wrote installation and maintenance manual for OmniMCU cable television transponder control unit. Online documentation consisted of HTMLHelp (in newer versions) and WinHelp (in older versions).

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Wrote multiple versions of operator/maintenance manual for AIR2000 Data Stream Recorder in accordance with MIL-M-15071H and MIL-STD-38784C.

Supervised the activities of technical writing team. Wrote online and hardcopy user guides and life-cycle documentation for TeleSpectrum Enterprise System Solution, a Visual Basic/Oracle based internal data management application for use with commercial predictive dialing systems. Wrote user guide for ATS Payroll System. Wrote operator and program maintenance documentation for FoxPro based, internal data management applications.

Charlotte, North Carolina, Us

Wrote installation guides and reference material for PlantScape industrial automation and control system. Both installation guides and reference material form a part of PlantScape’s Knowledge Builder HTML based, online documentation.

Wrote setup guide for corporate Intranet servers and all related software applications. Wrote user guide for Online Sales Data Reporting system. Wrote user guide, system specification, and FDA CSV (Computer System Validation) protocols for WADE (Worldwide Adverse Drug Experience) system. Wrote user guide and FDA CSV protocols for WADE Thesaurus Management System. Wrote user guide for Matrix Accounting System.

Operated self-started business providing Internet presence for various customers. Supervised the activity of development and sales teams. Developed/maintained web sites in HTML format with CGI and Perl script use. Managed domain registrations and site upkeep.

Wrote automated, macro-based system for generation of Standard Operating Procedures using MS WordBasic. Wrote software requirements documents and software technical reference documentation for Information Systems group. Wrote updates to user documentation for COSMIS order processing software. Wrote FDA CSV (Computer System Validation) protocols for in-house software packages and departmental procedures related to software implementation. Wrote MS Windows help files for in-house software applications. Instructed VisualBasic programmers on the generation and integration of MS Windows help files for use with proprietary applications. Provided requirements analysis leading to adoption of Documentum document management system.

London, Gb

Supervised the activities of technical writing team. Wrote test scripts to manually test user interface and program stability for Prosper 2.0 and ProProsper MS Windows based software products.

Washington, D.C., Us

Created Adobe Acrobat PDF format output based on PageMaker input files for USPS Diversity Development service.

Wrote online and hard copy documentation for AdVision (television spot sales management) software. Online documentation consisted of an MS Windows help file. Hard copy documentation consisted of a user guide as well as marketing materials (PowerPoint slide presentation and accompanying narrative).

Philadelphia, Pa, Us

Wrote user guide for PHILPROV (Philadelphia Area Providers Tracking) System. Wrote updates to METS (Membership Electronic Transfer System) user guide.

Wrote training materials for SAP R/2 scripts developed by in-house information systems group.

Wrote online and hard copy documentation for CBR (Comprehensive Business Recovery Planning) software. Documentation included a methodology guide, user guide, and system installation guide.

Houston, Texas, Us

Wrote field service manual for HP5890 Series II gas chromatograph. Wrote maintenance manual for Neurotrac II Neurological Monitor (electroencephalograph).

Supervised the activities of documentation team (technical writers and illustrators). Wrote shipboard and depot maintenance manuals for Air Circuit Breakers ACB-904LRC and ACB-902R in accordance with NAVSEA TM-1F. Both circuit breakers are used in naval nuclear propulsion systems and shipboard electrical systems.

Wrote on-the-job training, depot maintenance manual for Mission Timer MC454-0054-0001 used on NASA space shuttle orbiter for Rockwell International Corp.

Wrote user manual for BCASE (Bendix Computer Aided Software Engineering System), an integrated set of software engineering tools used in the generation of Ada source code which conforms to DOD-STD-2167A. Wrote life cycle documentation for OTS (Online Tracking System), an Oracle based, database management system.

Wrote depot-level rebuild standard for Automated Telephone Central Office AN/TTC-42(V) in accordance with MIL-M-21742A and MIL-M-38784B. Wrote operator/organizational maintenance manual for AN/TTC-42(V) in accordance with MIL-M-15071H and MIL-M-38784B.

Wrote Software Development Life Cycle (SDLC) documentation for RDA/MAMP (Research, Development, and Acquisition/Mission Area Materiel Plan), a UNIX based, database management system in accordance with DOD-STD-7935.1 and MIL-STD-962.

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Wrote NAVAIR work package format technical manuals for weapons management systems used on the AV-8B Harrier II fighter/bomber, F-18 Hornet strike fighter, and F-14D Tomcat fighter-interceptor aircraft in accordance with MIL-M-81927A and MIL-M-81928A.

Wrote NAVAIR work package format technical manuals for the Sikorsky CH-53E and MH-53E helicopters in accordance with MIL-M-81927 and MIL-M-81928. Wrote new-look format technical manual for Digital Burst Communications Center AN/TSC-99 in accordance with MIL-M-63038B and DARCOM-HDBK-310-1.1-81. Wrote depot maintenance work requirement for Heading/Bearing Indicator ID-1351-() in accordance with MIL-M-63041C. Wrote changes to military technical manuals for communications systems, electronic test sets, and power generator sets for U.S. Army Communications-Electronics Command, in accordance with MIL-M-63036A, MIL-M-63038B, MIL-M-63041C, and MIL-M-38784B. Wrote workmanship standards for internal manufacturing division.

Wrote field service manuals for microprocessor controlled, medical diagnostic instruments.