Roles and Responsibilities:• Spearheaded the management of Bhumi’s IT service desk, including the administration of tools like JotForm, Zoho Forms, Zoho Creator, Asana Forms, and Google Forms. Coordinated bulk WhatsApp and email campaigns, and designed and distributed certificates and receipts using online certification tools, Photoshop, and Illustrator. Consistently resolved tech tickets within SLA timelines.• Optimized IT service desk operations by streamlining processes through Asana and incorporating service management best practices.• Provided multi-channel support, including technical, operational, and customer support via phone, email, chat, and virtual meetings.• Managed critical administrative tools, including Google Workspace Suite and Microsoft Admin Panel Suite, ensuring smooth operation.• Oversaw payment processing using platforms such as Instamojo and Razor pay, ensuring efficient financial transactions.• Developed foundational knowledge in Salesforce Marketing Cloud to enhance marketing capabilities.• Conducted in-depth product research, created detailed user manuals, and carried out rigorous application testing to ensure high-quality outputs.• Delivered support for Zoho applications, particularly Zoho Creator, while driving initiatives for tools rationalization and process improvement.• Developed and maintained insightful dashboards using Zoho Creator, Zoho Analytics, and integrated reports into Power BI for enhanced data visualization.• Led efforts in data analytics, digital transformation, and operational excellence to improve organizational efficiency.• Facilitated a smooth transition from WhatsApp to Slack, improving internal communication and collaboration.• Provided comprehensive support to the tech team and extended assistance to all Bhumi members, including volunteers, consultants, trainers, and interns, to meet their technological and operational needs.

Roles and Responsibilities:• Full-time role focused on comprehensive website development and maintenance using HTML, CSS, Bootstrap, PHP, and MySQL.• Managed digital marketing efforts, including promotional campaigns and events, ensuring effective brand visibility.• Designed graphics and edited videos to support marketing and promotional activities.• Administered social media tools and strategies to enhance online presence.• Oversaw IT infrastructure, including hardware, software, and network management.• Collaborated closely with MaDeIT and IIITDM staff to provide technical support.• Worked with MaDeIT incubatees, offering support to startups in various capacities.• Engaged in marketing and administrative activities to support business operations.• Contributed new ideas and provided support for inbound and outbound lead generation for campaigns, events, and bootcamps.• Delivered end-to-end customer support to ensure client satisfaction.

Roles and Responsibilities:• Provided comprehensive customer support, addressing inquiries and resolving issues to ensure satisfaction.• Directed sales and marketing initiatives, including digital marketing campaigns and social media management, to enhance brand visibility.• Designed graphics and marketing materials to strengthen online and offline presence.• Planned and executed business development strategies to promote growth and expand market reach.• Managed administrative tasks and billing processes, ensuring efficient and accurate operations.• Explained product features and services to customers, enhancing their understanding and improving their purchasing experience.• Coordinated with staff to ensure smooth daily operations and effective team management.• Maintained and monitored the e-commerce web portal, offering web development support and ensuring optimal functionality.• Handled the company’s IndiaMART account, optimizing product listings and managing customer interactions to maximize engagement.

Roles and Responsibilities:• Designed, developed, and modified web pages for various clients, tailoring solutions to meet specific business needs.• Worked with emerging technologies including HTML, CSS, LESS, SASS, Bootstrap, MDB (Material Design Bootstrap), JavaScript, PHP, MySQL, Angular, Photoshop, NetBeans IDE, XAMPP server, and FileZilla.• Contributed to Hudson Agile Ventures projects, including Rapstar, MRK24, Discover Love, EWS (Weather Reporting System), and the modification of the Hudson official website.• Configured and managed GoDaddy servers to ensure optimal website performance and security.

Roles and Responsibilities:• Designed and developed web pages for Scolaa's product line, which includes online school maintenance and monitoring systems, as well as feedback systems for hospitals and hotels.• Planned and managed business development strategies, contributing to the growth and expansion of the company.• Provided training and mentorship to internship students, focusing on web development skills and best practices.• Gained hands-on experience with cutting-edge technologies such as HTML, CSS, LESS, SASS, Bootstrap, MDB (Material Design Bootstrap), JavaScript, PHP, MySQL, WordPress, Angular 4, Photoshop, NetBeans IDE, XAMPP server, Visual Studio Code, and SourceTree.