Selva Kumar A is a Vice President at Citi.
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Vice PresidentCitiBengaluru, Ka, In -
Assistant Vice PresidentCiti Jan 2023 - PresentBengaluru, Karnataka, India -
AssociateJpmorgan Chase & Co. Oct 2018 - Jan 2023Bengaluru, Karnataka, India -
Assistant ManagerAltisource Business Solutions Private Limited Apr 2011 - Sep 2018Bangalore• Effectively managing the team to meet the Quality and timeline targets.• Analytical ability to understand the foreclosure timeline and drive team to perform to have a positive scorecard for client.• Been instrumental in on boarding new clients and transitioning processes• Effective coordination/ Communication with the client and other departments to smooth functioning of the process.• Understand inventory management principals.• Manage exception to the process and follow appropriate escalation procedure to meet the goal.• Ensured to deliver error free work product by constant coaching and understand the process change and effectively communicating to the team and the other departments.• Effectively coordinated with Training, Quality, and Process Improvement teams for smooth running of the process and identify problem areas and provide solutions.• Ability to take on special projects and work on cross functional projects.• Experience in Judicial and Non Judicial Mortgage process ( Foreclosure)• Consistently achieved the revenue target by leveraging end-to end process for clients -
Process Leader- OperationFirstsource Solutions Limited Jun 2010 - Apr 2011Process Lead : Tech support for Internet and Telephone -
Unit Manager OperationMphasis An Hp Company Feb 2004 - Jun 2010• Monitor daily and Weekly targets; attend client’s call on a weekly basis to understand the client’s requirement.• Monitor Agents productivity and quality and provide daily feedback to the agents.• Review all Quality reports and ensure that there is proper feedback/counseling to the team member.• Set targets for the entire team and individual team members and conduct periodic Performance Appraisals to facilitate performance management.• Ensure communication to the authority regarding the application/requests for leave of team members and approving them keeping in view the forecasted volumes.• Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team. -
Unit ManagerMphasis An Hp Company Feb 2004 - Jun 2010• To supervise a team of 16 in Non Voice Insurance sector, to manage the work received from UK, and turn it around within the time line specified and to ensure achievement Targets and Service Level Targets• To identify means of improving teams and individual members efficiency and communicate to the authority.• To analyze risks and take underwriting decision over and above the associates.• To assess and check the quality of the Agents and help them manage their skills better.• To maintain reports and documentation as per ISO standards.• To ensure proper documentation and communication of MIS reports.
Selva Kumar A Education Details
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St Joseph'S College, BangaloreIndustrial Relations -
St Joseph'S , BangaloreIndustrial Relations
Frequently Asked Questions about Selva Kumar A
What company does Selva Kumar A work for?
Selva Kumar A works for Citi
What is Selva Kumar A's role at the current company?
Selva Kumar A's current role is Vice President.
What schools did Selva Kumar A attend?
Selva Kumar A attended St Joseph's College, Bangalore, St Joseph's , Bangalore.
Who are Selva Kumar A's colleagues?
Selva Kumar A's colleagues are Glennys Corniel, Aravindan N, Michael Fredricks, Khasim Sayed, Sung Mee Nam, Angelina Tkach, Shivkumar Singh.
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Selva kumar.A
Granites And Marble Machines Installation And Service Mechanical Maintenance,Looking New Opportunities..Bengaluru -
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