• Managed complete recruitment life-cycle for sourcing the best talent from diverse sources including affirmative action. • Coordinated with job consultants for getting the resumes as per company’s requirement.• Strategizing the long / short term directions by forecasting the future manpower requirement and designing plans for acquiring requisite skills and competencies.• Well versed with the U.A.E Labour Laws and the penalties list issued from Labour Ministry • Monitoring responsibility to ensure the cooperation of the process owners for mapping the business solutions for the ERP Software. • Maintained database and generating various daily, weekly and monthly reports. • Processed claims for Medical and salary advances as well as full and final settlements and gratuity as per the UAE Labour Laws.• Heading issues related to service to employees including transfers and leaves, attendance, loans and advances and rewards activities. • Adequate knowledge on Labour Laws of Oman, Qatar, Kuwait and Baharain

• Taking care of training requirements of Process Sales Executives (PE) for selling the products of British Telecom to identified customers.• Preparing PE Allocation, Monitoring Plan, Conducting Calibration Sessions to ensure minimum variance within team members and Operations • Facilitating and attend the Client Monitoring Sessions which serves as a calibration mechanism, and ensures the project quality staff is within 5% +/- client scores• Partnering with the Training / Operations team to have common understanding and expectations for the same.• Handling escalations for the customers and solving complex queries to ensure maximum customer satisfaction

Insurance Sales and Bank Assuarance