Selva Kumar M Email & Phone Number

Bangalore

Bengaluru, Karnataka, India

• Develop and implement practices that measure the effectiveness and performance of the Support Function • Responsible for all performance management activities including supervision, goal setting, ongoing performance communication, employee engagement, development, review, and mentoring• Manage and develop the support teams, including hiring, professional development and proactive project work• Ensure proper utilization of resources, including resource readiness (i.e., hiring and training) and provides justification for additional resource requests

Bangalore

Bengaluru, Karnataka, India

• Responsible for delivery of product and service to customer on time• Defining of RACI matrix as per customer needs to fulfill the SOW• Working with internal and external stakeholders in designing, developing and maintenance of the support for the developed website and widget applications• Testing , troubleshooting and creation of SOP’s and documentation

Bangalore

- Managing the NOC, Resource Planning and Optimization- Managing the Support Centre- Business Development and Operations Management- Responsible to create, modify, update all operational documents- Responsible to create, modify and update all Knowledgebase articles- Business Development, Relationship Management, Business Operations, Negotiation, Retention, Project Management, Team Building ,Leadership & People Management- SLA monitoring, management and reporting on all elements of operations - Vendor and Team Management- Regularly training subordinates as needed to ensure peak performance of customer’s networks and turn around negative performance trends before they impact the client’s business.- Ensure standard operating procedures are maintained and executed.- Develop internal processes and solutions to track requirements, performance, and results regarding the delivery of services.- Develop standard processes and procedures for call/bridge handling, escalations and quality assurance.- Oral communication skills, able to interact comfortably and professionally with the client and senior management

Bangalore

Bangalore

Bangalore

Banaglore

Master Of Computer Applications (Mca), Computer Applications, First

Bca, Computer Applications, First