Responsible for spearheading the development and execution of Business Process Management (BPM) applications across various business functions, including proposal management, servicing, and claims for different Lines of Business (LOBs). Key achievements include the implementation of Salesforce Service CRM and continuous management of enhancements to meet organizational needs. Additionally, successfully implemented IT Service Management (ITSM), IT Asset Management (ITAM), and Patch Management (PM) systems. Providing robust L3 support ensures seamless business as usual (BAU) operations for the applications. Furthermore, deployed Output Management Systems (OMS) to streamline unified policy scheduling and template management. Continuously leveraging technology and leadership skills to drive innovation and deliver solutions aimed at optimizing processes and enhancing overall business performance.

Architected , Designed and Delivered In-house Claims management system for Group Life . Implemented end to end claims process flow for Group Life claims with real time Integration with Policy Admin System.Managed Integrations for B2C & B2B Applications.Designed and Delivered Native Android & iOs application for Agents ( From FNA to Policy Issuance )

Managed BPM team (IBM Filenet) & System Integration Team (BizTalk).Implemented STP flow for New business process.Developed Dynamic product page with Product configuration setup . Reduced New products setup duration from 7 Days to 1 Day.Designed and delivered Pre-Verification portal and managed Retention calling System.Delivered Customer Portal and Agent Portal with real time Integration with Policy Admin & CRM Systems.Received "MetLife Value Achiever Award - Personal Responsibility " for involved in PL/SQL development to deliver DB part for Customer and Agent portal.

Managed Microsoft - BI development team.Implemented IBM CDC for replicate data from DB2i to SQL.One of the Key resource in Project PRIDE (Policy Admins System Migration to Life Asia) . Delivered MetLife Reporting System. Having strong knowledge in Life Asia and Group Asia Data structure .Created Data Marts for various functions and delivered Reports and Dashboards to CxOs .

Worked with Reveleus Implementation Team at HDFC Bank Ltd Mumbai.Developed ETL Packages to Load HDFC Securities Data to DWH Environment for Risk analysis. Involved in CIBIL data extraction project.

SQL Programming,Application Support and Involved in DP - Online Product enhancements ( Back office Software for Depository Participants).