Selvakumar Rajendran Email & Phone Number

Chennai, Tn, In

Chennai Area, India

• Manage internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on-time, within scope and within budget• Work closely with clients to take detailed ordering briefs and to clarify specific requirements of each project• Lead internal staff, freelance staff and offshore partner to meet project schedule and quality expectations• Maintain the relationship with the client and all stakeholders• Oversee day-to-day production workflows, ensuring processes are documented, efficient, streamlined, and that deliverables are produced at the highest quality• Communicate deadlines, quality issues and technical challenges to clients• Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels• Single point of contact to all production related queries and escalations• Train and mentor new recruits on all aspects of production, ensuring that they receive feedback on work performed by them and tracking their progress• Provide leadership and coaching to support the success of the team• Enhance vendor relationships: manage communication, oversee and review quality of work, and facilitate issue resolution• In charge for the quality of all content deliverable

Chennai Area, India

Team Management and Customer Focus• Act as a single point of contact for all process related queries, corrections to be made and escalations• Read e-mails, sorted them according to priority and save important e-mails on secure folder and extract attachments for preparing official records• Resolve customer queries and complaints via email on a daily basis• Ensure all customer communications are professional, accurate and timely• Increase resource utilization through better shift management and cross trainingsContent Writer and Quality Check• Possess 8+ years of progressive experience as a content writer, quality controller and proof reader• Wrote over 60k+ high-quality call-to-actions for various home improvement products• Edit and rewrite articles written on home decoration ideas• Write descriptions for low-rated products in such a way they end-up in top three rankings in Google• Take care of highly-sold products and write informative descriptions to help retain the online visibility• Work closely with the SEO team to produce quality content for home improvement products• Conduct periodic check of meta descriptions and updated the same as per client requirements• Edit multiple-sourced documents for consistent voice and style• Conduct research for each product to identify opportunities for increasing their online visibility• Handle the task of editing and proof reading content before uploading it on web pages• Perform extensive web research to collect pertinent data and gather images related to the assigned article• Possess the ability to take complex data and present it in an easy-to-understand manner

1. Proofread all typeset material for accuracy and completeness; ensured University styles are followed.2. Check film negative output for completeness, color breaks.3. Check press sheets for content, color breaks, and any last minute changes; ensuring production specifications are followed.4. Maintain daily logs of all proof traffic.5. Contact customers to pick up and review proofs; ensure the timely return of proofs in a specified SLA6. Act as a liaison between customer and production throughout the course of the job being run7. Provide high-quality, real-time assistance in support of client projects by ensuring a defect-free quality control process. This involves proofreading and formatting to maintain consistency in the document8. Perform quality assurance in both hard copy as well as on-line to validate compliance with client specific templates, standards and styles9. Conduct spot checks on all QCs from time-to-time during the project lifecycle. Responsible for ensuring completion and accuracy of the QCs’ productivity and activity reports at the end of each shift (AOQ)10. Check feedback on daily basis. Sign off all projects before client delivery

Mba, Software Enterprises Management

Activities and Societies: TBDTBD

B.Sc, Biotechnology

+2, English, Hindi, Physics, Chemistry, Botany, Zoology

Scored 196 & 189 in Zoology and Hindi and bagged up the School Topper award in the year 2004.