"As the owner of Biz Shopping, I lead a dynamic eCommerce business across top shopping portals such as Amazon, Flipkart, Meesho, and Jio Mart. My business specializes in a diverse range of products, from toys and electronics to home improvement and kitchen gadgets. With a strong focus on customer satisfaction and quality, I ensure that every item sold meets the highest standards. My expertise in retail and eCommerce helps me stay ahead of market trends and deliver exceptional products to our valued customers."

I am responsible for managing the O2C Collections & Cash application Process✅ Design and implement an optimum process for balance confirmation of AR balances and reconcile them on regular basis to avoid surprises, disputes with customers, etc ✅ Monitor and report on deviations from credit standards.✅ Meets accounts receivable operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.✅ Make recommendations to improve quality of invoicing and collection procedures.✅ Regular reporting of key performance /financial indicators of the functions. ✅ Manage proper recording and application of cash, management of outstanding invoices, and direct interfacing with customers on collection matters and dispute resolution.✅ Support Management by providing timely and accurate payment and account standing information.✅ Managing DSO, Aging and team collections reviewKey Skills• Collections Strategy• Accounts Receivable Management• Cash Application• Team Management• Adaptability• Time Management• Process Improvement• Customer Relationship Management

I lead and oversee the delivery of O2C processes which includes Collections & Deductions. ✅Oversee the overall performance of a team members in the Order to Cash team and ensure all SLAs and KPIs are met in accordance with the agreement. ✅Supervise the regional collections team in organization, partner with business and regional finance stakeholders and ensure collection targets are met. ✅Continuously coach and train the collections team, review performance, and provide guidance. ✅Develop the monthly performance dashboard and other AR metrics as requested by the stakeholders, actively participate in the monthly reviews with finance heads. ✅Re-engineer the O2C process, improve cash flow and reduce aged receivables. ✅Build a high performing team, coordinate with HR in hiring the right resources and oversee onboarding of resources. ✅Ensure adherence to collection policy and initiate appropriate actions to ensure full compliance to the AR policy. ✅Managing and optimizing to reduce aging in 90+ and 180+ buckets.𝐂𝐨𝐥𝐥𝐞𝐜𝐭𝐢𝐨𝐧𝐬✅ DSO Management✅ CEI Management✅ Order Release Management✅ Month End Close✅ ACP - Average Collection Period✅ 90+ & 180+ days Aging 𝐃𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐂𝐥𝐚𝐢𝐦𝐬✅Deductions Aging Analysis✅Resolution Time✅Acknowledgment & Response Time✅Resolution Time Frame𝐊𝐞𝐲 𝐒𝐤𝐢𝐥𝐥𝐬✅DSO✅CEI✅Bad debt ratio✅Collections Strategy✅Past due Management✅Data Analysis ✅Forecast cash flow ✅Data-driven decisions.𝐄𝐑𝐏 𝐚𝐧𝐝 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 -Experience with (ERP) systems such as SAP, Oracle. 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 - Identifying and implementing improvements in processes and workflows to increase efficiency and reduce errors.𝐆𝐥𝐨𝐛𝐚𝐥 𝐏𝐞𝐫𝐬𝐩𝐞𝐜𝐭𝐢𝐯𝐞 - Working in a global environment with an understanding of different market dynamics and regulatory requirements. Ability to manage and coordinate processes across multiple regions and cultures.

My role involves overseeing and optimizing the end-to-end process of the collection of cash, Cash Applications and Dispute Management while ensuring that the processes are efficient, standardized, and aligned with the organization's strategic goals.𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: ✅Process Standardization ✅Process Optimization𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: ✅Collection ✅Cash Application𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: ✅Cross-Functional Collaboration ✅Stakeholder Management𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: ✅Performance Reporting ✅Decision Support𝐄𝐧𝐝 𝐭𝐨 𝐄𝐧𝐝 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 - Assume full ownership of the Collections, Deductions and KPI, end to end process mapping encompassing collections, Deductions (Claims) & Monitor and create KPIs. Oversee all activities to ensure accuracy, efficiency, and compliance with established policies. Ownership includes defining policies, processes and procedures. 𝐆𝐥𝐨𝐛𝐚𝐥 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐢𝐳𝐚𝐭𝐢𝐨𝐧 - Collaborate with global, regional and local teams and stakeholders to establish and enforce global standard operating procedures and best practices for the O2C process. 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 - Continuously assess the O2C process to identify areas for improvement, efficiency gains, and automation opportunities. Lead process redesign initiatives.𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐌𝐞𝐭𝐫𝐢𝐜𝐬 - Define and monitor key performance indicators (KPIs) and metrics of Maersk to track the effectiveness and efficiency of the O2C process. 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 - Collaborate with cross-functional teams, including Sales, Customer Service, Finance, and IT, to ensure alignment, gather feedback, and drive successful project execution. Serve as the primary point of contact for O2C (Collections, Deductions) process-related inquiries.

✅ Successfully managed smooth month-end close processes, delivering Financial MI Reports by region, segment, site, and business unit with consistent accuracy, first-time right, and on-time delivery.✅ Executed budget and forecast data validation analysis for all sites and updated the same in ERP.✅ Cleared variances between Month-end Package and Business Partner Product line as per corporate FP&A guidelines, finalizing and freezing Actual and Forecast numbers.✅ Published Weekly, Monthly, and Quarterly MI reports, providing an overview and driving consistency in reporting.✅ Prepared and published Revenue reports by region, segment, and business partner for External Market for investor relations.✅ Conducted various types of variance analysis (Trended, Actual vs. Forecast, Cost Centre, YOY, QOQ), initiated root cause analysis, and provided commentary on the impact on reporting variance.✅ Circulated variance report commentary to respective site controllers, sought explanations for variances, and incorporated the feedback in the variance report for Segment VPs and CFO.✅ Delivered Dashboard and Monthly Performance reports by Segment/Business unit.✅ Delivered adhoc reports upon stakeholder requests and updated them on actionable items.✅ Drove process improvement initiatives for cost rationalization and enhanced service.✅ Built credibility, established rapport, and maintained communication with stakeholders.✅ Ensured smooth and successful transition of new processes and planned resources for these processes.✅ Documented all processes (SOPs) to ensure clarity and consistency.✅ Maintained communication with stakeholders to build credibility and establish rapport.

✅ Budgeting, Forecasting, Monthly Financial close ,Preparation of Financial Reporting and Variance reports ✅ Finalizing monthly Profit and loss accounts, Balance sheet and preparing financial analysis reports✅ Preparation of Monthly/Quarterly/Annual reports on Revenue, cost, Opex Analysis, Operating Profitability and Dashboard reports by business and Product wise for the Group.✅ Analyze the Financial results & investigate significant variances reported on previous months Vs current Month actuals, budget vs Actuals.✅ Reporting of periodic variance analysis for revenue and various highlight cost drivers✅ Ensure the required accruals & provisions are made before the month end close. ✅ Closely monitoring the Operating expenses and preparing analysis report.✅ Ensure the accuracy and timely submission of invoices to clients ✅ Overview on the Debtors and creditors ageing report. ✅ Ensure the accuracy on payroll, TDS (Salary and vendor payments), Tax remittance and filing of the returns. ✅ Preparation of Fixed assets register, Depreciation and periodical audit on assets and valuation of assets. ✅ Leasing with Bankers for Fund raising, supported with intermediate financial summary reports. ✅ Closely working with Auditor’s on Finalization of Annual reports and GST Process.✅ Implementation on process improvement to avoid the manual error on financial process.

✅ Conducted detailed financial audits for various clients, ensuring compliance with established auditing standards and regulations.✅ Examined and analyzed accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.✅ Assisted in the preparation of audit reports, highlighting key findings, and providing recommendations for improvements.✅ Evaluated the effectiveness of internal controls and identify areas of risk within clients' financial processes.✅ Collaborated with clients to gather necessary information and documentation for audit purposes.✅ Performed substantive testing and analytical procedures to verify financial data.✅ Ensured timely completion of audit assignments while maintaining high quality and accuracy.✅ Stay updated on changes in auditing standards, accounting regulations, and industry best practices.✅ Provided support in the planning and execution of audit engagements, including risk assessment and audit planning.✅ Assisted in the development and implementation of audit programs and procedures.