SENIOR LEVEL ASSIGNMENTS~ Service Delivery Management ~ Operations Management ~ Quality Management ~Location Preference: Chennai Industry Preference: BPO/ITESSYNOPSIS Certified Six Sigma Green Belt professional with nearly 18+ years of rich experience in Operations & Project Management, Process & Transition Management and Service Delivery Management. Currently associated with UASC Shared Service Centre, Chennai as Service Delivery Lead (AGM). Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. Demonstrated experience in practical implementation of Six Sigma Methodologies. Holds the merit of possessing 8 years of international work exposure. Distinction of steering improvement initiatives with focus on streamlining & managing operations with proactive planning, introducing new concepts, steering change, etc.  Keen planner and strategist with strong expertise in handling logistics as well as other supply chain management functions. Possess a clear understanding of the industry / technology trends with distinction of instituting quality control techniques to achieve product / process excellence at the lowest overall cost.  An effective communicator with excellent relationship management skills and strong analytical, leadership, decision-making, problem solving & organizational abilities. Skills Set includes: TECHNICAL - Strategic & Tactical Planning - Project Management - Operations Management- Customer Service Management - Service Delivery Management - Process Enhancements FUNCTIONAL - Business Excellence - Business Development - Quality Implementation - Metrics Improvement - Change Management - SLA Management - Organizational Restructuring - Six Sigma Implementation - Transition Management - Training & Development - Business Process Reengineering - Team Management