Board of Advisor for two of the startups and engaged as a Principal Consultant for the End-to-End Transformation. The roles and responsibility include conducting Strategic workshop, Facilitating the Vision, Mission, Objective and Goal setting, Hoshin Kanri sessions Setting up the Transformation program for end-to-end Revenue Cycle management for processes like Accounts receivables , Coding and solutioning Setting up the Risk Management team, Identification of Risks proactively by applying ML based Rule engine, Identification and elimination for Fraudulent transactions. Leading the Transformation for one of the Largest Insurance organizations in India 20000 Employees in the areas of Claims Process, Underwriting , Grievances, HR Transformation , Call Center Optimization and all other Support functions. Conducting Strategy workshops, Design Thinking workshops , Business Process Reengineering , Cost Optimization, Quality Improvement, Enhancing Employee Experience, ICR Cost Optimization Designing and setting up the Data science Lab for a 15000 organization Strategic advisory and Consulting for Machine Learning based rule engines Setting up the data analytics COE for the 28 group hospitals including the end-to-end operations of Data management life cycle. Enable and coach the leadership for New Business development, Facilitate Client management, Setting up the Data science and Aritificial Intelligence Center of Excellence, Quality Center of Excellence Setting up of Shared services models including HR as a Service, Quality As a Service, Analytics as a Service, Automation as a Service, Payroll as a service, Reporting as a Service. Shared services models including HR as a Service, Quality As a Service, Analytics as a Service, Automation as a Service. Provide Advisory roles for setting up Artificial Intelligence Labs and consult projects in the Hospital,Healthcare, Manufacturing, IT ansd Services Domain.

Deputy Vice President – Global Business Services, New Business Development and TransitionKey Responsibilities• Plan and execute the Service and Operational Strategy for the Regional HR shared Services.• Facilitate and contribute to change programs & drive continuous improvements of delivery execution.• Partner with the Global People Services Digital Hub and COEs. Sharing and Deploying Best Practices. Championing EI framework across centers.• Set up the Continual improvement framework and coach the team to achieve the defined Contractual SLAs, VOC scores and QCD. • Coordinate with External Vendor and Agencies for functions such as Back ground Verification, Onboarding, Document management, HR IT systems, Auditing and Compliance in aspects related to HR.• Establish the knowledge management framework for the AMIEO region.• Set up the framework for continual monitoring and alignment of HR Policies to enhance employee experience.• Ensure Team development, motivation, performance and enhance the knowledge level of the team.• Partner with internal stakeholders to ensure that capability needs and hiring needs are met.• Formulate Risk management process and mitigation plans that would take care of Capacity planning, BCP and New Ways of working model• Deploy People Analytics and Data Science practice to continuously improve predictability of performance of the center.• Accountable for deployment of Payroll shared services for AMIEO region for Nissan and India region for Renault.• Accountable for Enterprise level Innovation practice. Deployed the Organization innovation maturity Framework.

2015 – 2019: Global DE Leader for Europe + ISM Leader 2012 – 2015: GDF Transformation & Quality Leader• Set up the Quality Management team for IBM Chennai division• Led the North America and Europe Quality team at IBM : Deployment across delivery centers in India catering to Europe and North America.• Spearheaded 1100 FTE team of Integrated Service management.• Built the blueprint, architecture and roadmap towards revamping the IT transformation and digitization leveraging SIAM and ITIL Framework.• Designed and developed the Target Operating Model for Top 10 Banking customers in Europe and North America.• Strategic roadmap for clients in partnership with external consulting organizations, vendors and Internal stakeholders including CHRO, CIOs, CDO, Data Privacy officers.

Led the Merrill Lynch BACI Process migration and was awarded the Gold Award. Set up the Quality, and Change Delivery, Metrics function. Provided leadership overview for all the Six Sigma Projects for various business units across Technology division (Merrilynch) Implemented Technology, Infrastructure and Operations Synergy and Optimization framework across IT, IT IS and BPO of the banking division resulting in 4.3 million USD savings. Implemented Kaizen improvement (Lean methodology) that led to implementation of 500+ small improvement ideas resulting in completion of 2 BB and 12 GB Projects.

As senior Process Manager at Mphasis was responsible in coaching and mentoring High maturity projects and the Metrics team at EDS and Mphasis Organization. In the capacity of High Maturity Mentor was accountable for developing and deploying process model. Had trained multiple stakeholders in High maturity concepts , helped in integrating the Strategic objectives specific Mission, Goal , Objectives and enabled Policy deployment at Organization level. Was part of the core team in Lean Six Sigma . This includes Application development, infrastructure and BPO team at Mphasis. Was responsible for Managing quality for the Infrastructure division of Mphasis that included Service desk . This role was reporting directly to the president as a Business Partner.

Quality head for BPO(ITES) – India Region – Mentor various Black Belt Projects for IT,ITES and practices such as testing and support groups such as quality (March’05onwards) – Report to Quality head – Indian operations

HP Global E Business Operations Private LimitedQuality Lead• Led the Lean Six Sigma Journey for the Amendments division within HP.• Established and implemented ISO 9000 Quality Management system.• Set up the Transition and Transformation methodology for Amendments & AP Migrations resulting in 2 Million USD revenue. • Developed the Digital and Automation roadmap for the Transaction processing which led to 3 Key products. Impact was 120 FTE productivity improvement and deployment across 5 delivery centers within HP Financial Operations.

Global Quality Lead (Aug’03 – March’05) (Internal Quality auditor – for Lead Quality for 9 BPO centers - (3 in India and 6 outside India)

As a Member Production Engineering was instrumental in facilitating the Deming Award certification. Was involved in Extensive project planning for New business development, Vendor management, QS9000 and TPM and Zero PPM initiative.• Responsible for QC circle & CFT deployment.• Responsible for QS 9000 Certification and Deming Award for Quality and PE function.• Facilitated development of 10 New product prototypes and 3 New Vendors with a cost optimization of 20 million INR.• Won the second place in CII competition held at state level.