Selvan C Email & Phone Number

Chennai, TN, IN

India

Board of Advisor for two of the startups and engaged as a Principal Consultant for the End-to-End Transformation. The roles and responsibility include conducting Strategic workshop, Facilitating the Vision, Mission, Objective and Goal setting, Hoshin Kanri sessions Setting up the Transformation program for end-to-end Revenue Cycle management for processes.

India

• Deputy Vice President – Global Business Services, New Business Development and TransitionKey Responsibilities
• Plan and execute the Service and Operational Strategy for the Regional HR shared Services.
• Facilitate and contribute to change programs & drive continuous improvements of delivery execution.
• Partner with the Global People Services Digital Hub and COEs. Sharing and Deploying Best Practices. Championing EI framework across centers.
• Set up the Continual improvement framework and coach the team to achieve the defined Contractual SLAs, VOC scores and QCD.
• Coordinate with External Vendor and Agencies for functions such as Back ground Verification, Onboarding, Document management, HR IT systems, Auditing and Compliance in aspects related to HR.

India

• 2015 – 2019: Global DE Leader for Europe + ISM Leader 2012 – 2015: GDF Transformation & Quality Leader
• Set up the Quality Management team for IBM Chennai division
• Led the North America and Europe Quality team at IBM: Deployment across delivery centers in India catering to Europe and North America.
• Spearheaded 1100 FTE team of Integrated Service management.
• Built the blueprint, architecture and roadmap towards revamping the IT transformation and digitization leveraging SIAM and ITIL Framework.
• Designed and developed the Target Operating Model for Top 10 Banking customers in Europe and North America.

Chennai Area, India

Led the Merrill Lynch BACI Process migration and was awarded the Gold Award. Set up the Quality, and Change Delivery, Metrics function. Provided leadership overview for all the Six Sigma Projects for various business units across Technology division (Merrilynch) Implemented Technology, Infrastructure and Operations Synergy and Optimization framework across.

As senior Process Manager at Mphasis was responsible in coaching and mentoring High maturity projects and the Metrics team at EDS and Mphasis Organization. In the capacity of High Maturity Mentor was accountable for developing and deploying process model. Had trained multiple stakeholders in High maturity concepts, helped in integrating the Strategic.

Quality head for BPO(ITES) – India Region – Mentor various Black Belt Projects for IT,ITES and practices such as testing and support groups such as quality (March’05onwards) – Report to Quality head – Indian operations

India

• HP Global E Business Operations Private LimitedQuality Lead
• Led the Lean Six Sigma Journey for the Amendments division within HP.
• Established and implemented ISO 9000 Quality Management system.
• Set up the Transition and Transformation methodology for Amendments & AP Migrations resulting in 2 Million USD revenue.
• Developed the Digital and Automation roadmap for the Transaction processing which led to 3 Key products. Impact was 120 FTE productivity improvement and deployment across 5 delivery centers within HP Financial.

Global Quality Lead (Aug’03 – March’05) (Internal Quality auditor – for Lead Quality for 9 BPO centers - (3 in India and 6 outside India)

Chennai, Tamil Nadu, India

• As a Member Production Engineering was instrumental in facilitating the Deming Award certification. Was involved in Extensive project planning for New business development, Vendor management, QS9000 and TPM and Zero.
• Responsible for QC circle & CFT deployment.
• Responsible for QS 9000 Certification and Deming Award for Quality and PE function.
• Facilitated development of 10 New product prototypes and 3 New Vendors with a cost optimization of 20 million INR.
• Won the second place in CII competition held at state level.