NeoTrader is a complete technical analysis based solution that can help traders, investors and brokers hugely improve the profits that they generate from the market. •Catered to all after sales queries raised by students in a timely manner.• Oversaw the functions of the cash sales department along with providing departmental and systems training to all newly hired sales and associate admin employees.• Acted as liaison between sales team and management to implement programs to drive the business forward.• Independently conducted review meeting with Tele Team members on a weekly basis.• Was responsible for coordinating with the Marketing Team for Lead Capacity & quality leads to maintain better performance in sales.• Accountable for looking after the back-end operations of Retail products.

• Was responsible for making arrangement for MTO (Market Timing Orientation) Events all across India. Ensured that there are banners displayed across with the help of Graphic Designers Team.• Monitored the workload as per priority Level and acted as point of contact for all Major Incidents.• Managing Ticketing Process and handling Major incident.• Managing Breach process and resolve the same at given time.• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.• Prepared the MTO Batch list of Students along with Registration fee tracking and made seminar arrangements at the centre and outstation.• Accountable for the smooth on-boarding process of students who enrolled for the courses. Initiated the boarding process for student by making welcome calls, sending bulk mails, class intimation messages and EMI Intimation mails.• Prepared calendar for Online Classes & performed on-location coordination with Presenter along with following up with the Education Counsellor for Leads Feedback.• Was a part of the team responsible for the newly launched LMS software where in the registration process was supervised by the admin team.• Conducted follow ups with EC’s for Cheque Bounces cases and sent an email to students whose cheque bounced as per the CMS file.• Catered to all after sales queries raised by students in a timely manner.• Oversaw the functions of the cash sales department along with providing departmental and systems training to all newly hired sales and associate admin employees.• Acted as liaison between sales team and management to implement programs to drive the business forward.• Independently conducted review meeting with Tele Team members on a weekly basis.• Was responsible for coordinating with the Marketing Team for Lead Capacity & quality leads to maintain better performance in sales.• Accountable for looking after the back-end operations of Retail products.

• Increased sales revenue in the assigned store by developing unique sales solutions for customers.• Recommended discounting strategies and guidelines for selling to distributors, wholesalers, retailers and end customers.• Worked closely with the Inventory Manager, Order Management and Distribution team to manage shipments according to given deadlines.• Coordinated with Sales Head regarding Lead qualities, discussed strategies with the marketing team for running campaigns.• Initiated the setup of a client binder and ensured documentation of all contact interactions. Compiled client profiles, entered data and wrote quotes into the operating system.• Assisted with all planning and implementing strategies, sales campaigns and marketing to meet sales goals and budgets.• Provided the highest level of customer service to the company's clientele with timely responses on all enquiries.

Joined as a Customer Executive in the Customer care department in 2006 and bagged a promotion in 2010.• Maintained multidimensional complex calendar events and created highly effective organized filing system for the Managing Partner.• Utilized discretion and judgment at all times in dealing with executive's direct reports, as well as communication with customers and vendors via telephone and emails.• Solely handled HNI clients.

• Successfully increased sales by 10% by focusing on key advantages and features over competitors to existing and new customers.• Accountable for maintaining Data including Lead Analysis Report, Attendee data and lead data along with Prospects leads data.• Identified interested and qualified customers in order to provide them with additional information.• Researched about competitor's products consumer' interest and concerns in order to answer questions and provide complete information.• Organized advertisement and display information to all stores through the weekly sales plan.