MERCHANDISE & INSIDE SALES (2018-2020) ARVINDH SMART TEXTILES LTD➢ Track and maintain buyer requirements➢ Manage a team and guiding them for all work orders.➢ Responsible for daily, weekly, and monthly reports sent directly to leadership and company President ( Excel based)➢ Communicating with customer to receive orders and enhance customer satisfaction and handling End – End.➢ Researched competing marketing and pricing techniques to get new business.➢ Maintained friendly and professional customer interactions at all times.➢ Sampling of products and confirmation with buyers.➢ Fabric and trims selection.➢ Downloading and procurement of buyer's demand.➢ Production supervisor.➢ Packaging & Delivery supervisor.➢ Quality control.➢ DPR maintenance.➢ Identify and solve problems with current pricing schemes.CUSTOMER SERVICE AND SALES (2021 – CURRENT) :➢ Lead generation➢ Communicating with clients to understand their needs and explain product value and building relationships with clients based on trust and respect.➢ Respond to all customer inquiries in a timely manner. Contacted new and existing customers to discuss how their needs could be met with specific products and services.➢ Gather and analyze information on market trends and industry competitors➢ Processed credit card applications, took care of customers over the phone and in person.➢ Enjoyed interacting with customers and helping them. All paperwork was processed in a timely manner.➢ Understanding the customer query and taking action on immediate effect to avoid delays.➢ Cold calling customers➢ Responsible for compiling and analyzing data for new and recurring customers bids (Excel Based)➢ Prioritized daily workflows including all inbound calls quotes and sales-related inquiries.Looking for a position where I can integrate strategies to develop and expand existing customer sales, brand and product evolution, and media endorsement.