Selvi Indran Email & Phone Number

Auckland, NZ

Responsible for planning & initiatives for Customer Assist, an area of BNZ that provides a broad range of support to customers in financial difficulty. Currently the business lead in the implementation of a new debt management & recoveries platform.

Auckland, New Zealand

Responsible for operational oversight for the Contact Centre group, specifically performance reporting & insights, change representation on enterprise initiatives, change delivery as well as establishing & leading programmes of work.

Melbourne, Australia

(Latitude Financial Services was previously GE Capital)Seconded to Australia to work with the COO and the Operations Leadership Team to design and deliver a change in the operating model across Australia and New Zealand. During that time, I also performed the role of Head of Customer Service, looking after the Customer Service Contact Centres and Customer.

Auckland, New Zealand

Invited to be the Integrity Leader, part of the ombudsperson process which serves as a mechanism for individuals to report integrity concerns without fear of retribution. Worked closely with the relevant business units and leaders to initiate, facilitate and where appropriate, challenge investigations, to ensure a fair and reasonable outcome.

Auckland, New Zealand

Led the Credit Card Lending Centre (B2B and B2C), Personal Loans Fulfilment and Credit Operations teams. Prior to the separation of the Consumer and Commercial business units, I also led the Operations teams in our Fleet Leasing business.

Auckland, New Zealand

Led a multi-functional team for the organisation - Dispute Resolution, Customer Insights (NPS) & Change, Business Readiness (including Communications, Intranet Content & Process Documentation), Learning & Development and Quality Assessments.

Auckland, New Zealand

I led a national team of Quality Analysts, as well as multiple work streams in the implementation of Interaction Analytics, a speech analytics software that was being deployed in the country for the first time. As part of a high achievers program, I was able to take a 1-year career break to travel, and on my return worked in a project capacity to develop a.

International Secondment, HSBC Global Resourcing, Malaysia

I was seconded to Malaysia to support the migration of the New Zealand Lending Centre from Australia to Malaysia. I designed and delivered training programs, developed business processes to ensure self-sufficiency within the local business and ensured continuous alignment between New Zealand and Malaysia through communications.

Auckland, New Zealand

I worked in the Lending Services Team- which managed the administration of the consumer mortgage portfolio. I also specialised in mortgage reconstruction- remediating erroneous mortgage accounts, and undertook training responsibilities.