*Conducting Level 1 and Level 2 repairs on our customer’s devices. This will include things like replacing batteries, screens, internal flex replacements, replacing cameras, ipads, ipad Pro, all Macbooks repairs, liquid and non liquid diagnostics.*Welcome and help customers that enter our stores whether they need tech support, advice or to purchase an accessory from us.*Conducting daily stock counts, monthly stock counts and batch code counts also finding any stock *Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service.*Ensure that the repairs work space remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs.*Follow directions from the Store Head Technician as they lead the technical team throughout trading.*Transferring and receiving of parts and allocating the parts needed for the repair.*End of the day banking and making sure there are no variances in the till and reporting it to manager.*Ensure that all procedures and repairs comply with Health & Safety at all times through all procedures and ensure that the store is a safe working environment at all times.

*Assist the Quality Control Manager in compiling data & reports for quality control.*To receive and issue physical parts from & to internal parties and external service partners to produce information from data collected for different purposes.*Assist Return Validation testing of faulty products to ensure we are maintaining the weekly processing time and providing actionable insight both internally and to our suppliers with the goal of improving quality and reducing return rates*Assist in QC processes such as unpacking, packing, labelling & some basic testing steps.*Ensure that all testing is carried out in an effective and accurate manner to company standards and procedures, and then making sure all results are recorded.*Devise new test procedures, and develop existing ones.*Maintain and collaborate all testing equipment.*Manage stock levels to ensure the correct materials are available when needed.*Input data in QC processes.*Prepare physical parts for technicians for technical diagnosis.*Test parts to ensure quality is up to iSmash requirements.*Unpack and pack parts for physical movements within companies or with outside parties.*Ensure all parts are labelled for identification.*Support monthly stock counts.*Assist with checking of new screen samples.*Assist prioritising QC testing based on demand/shortages.*Ensure that all procedures and repairs always comply with Health & Safety and ensure that the workshop is a safe working environment at all time.

*Refurbishment of Display assembly for all major smartphones.*Prepare physical parts for technicians for technical diagnosis.*Assist in QC processes such as unpacking, packing, labelling & some basic testing steps*Ensure that all procedures and repairs always comply with Health & Safety and ensure that the workshop is a safe working environment at all time.

Installations and configuration of DVR and NVR to Internet.