Leadership of a small team responsible for the management of daily operations of the service & warehouse facility, including receiving, fulfilment & shipping of orders. Purchase order reconciliation, resolving customer account issues, problem solving logistic issues. Forecasting warehouse supplies & stock inventory.Promoted from sales clerk to service representative, to service coordinator to warehouse supervisor.Identify & implement new quality assurance procedures. Leading to an over 99.7% accuracy rate.Reduced costs of shipping & daily operations in the warehouseDeveloped standard operating procedures for service & warehouse departmentsMentor, train & coach to new team members.Consistently receive positive customer satisfaction feedbackConsistent outstanding quarterly & annual performance reviews.Maintained an injury free warehouseLiaise & problem solve between sales, service & warehouseWinner of in house YouTube social media campaign video creation competition

Provide professional customer service for enquiries relating to sales, technical issues, pricing, service contracts, repairs and support. Coordinate with appropriate parties to resolve issues concerning pricing, repairs and services. Assist in with the collection of current & overdue accounts. Identify and assist any network issues & radio programming.

Daily production brewing & packaging. Responsible for inventory control, cellaring, labelling & maintaining a clean brew house. Also acted as a brewery representative at brewing events & lead team management events hosted at the brewery.Developed standard brewing proceduresSocial media marketing teamOrganized & coordinated fundraising eventsProblem solved mechanical & brewing issuesInterim bar manager, warehouse manager

Create marketing plans, liaise with advertisers, manage marketing campaigns

Responsibilities: Represented the Department of Innovation in a professional & friendly manner to other government agencies, clients, companies and customers. Liaised with government representatives & private companies. Adhered to all quality assurance measures. Followed up with customers ensuring satisfaction and providing further assistance as required. Mentored & trained new staff. Maintained accurate & confidential records in the CRM database.Performed identification verification & credit checks. Provided first level technical support to end-users & business customers. Coordinate issues with supervisors and second tier support group. Arranged & scheduled technician visits & bookings.KEY ACHIEVEMENTS: Promoted to acting team leaderPromoted after three months of employment to handle a major government accountReceived several outstanding customer satisfaction reviewsExceeded Key Performance Indicators & monthly service targetsMajor contributor to the success of my team at the yearly Datacom awards that won the Team Quality Assurance and Outstanding Team Performance awards.

Responsibilities: Assisted the Academic Director with quality assurance & control of all intellectual property, aligned all course materials with government requirements. Provided support to the Distance Education Manager as Distance Education Officer, including resolving student enquiries and problems, organizing exams, entering exam results and creating course packs for students. Managed & maintained students’ results & transcripts, processed & collated exam results, maintained students’ academic transcripts & records of study. Assisted the Marketing Department by proofreading and updating the annual College prospectus and the monthly advertising materials for distribution. Involved with IT for the yearly update of the college website. Assisted the Retail Department in the bookshop and clinic reception areas, including cashiering, stocktaking, reception duties and general customer service. Assisted Finance Department with data entry of invoices, reconciliation of accounts, monthly reporting and banking duties. Updated in-house financial reports & budgets. Maintained accurate records of students’ confidential billing information.KEY ACHIEVEMENTS:Promoted to full time role assisting the Academic Director (after 2 months of temp work in administration)Statistical proficiency and practical experience in research analysis helped in the betterment of the departmentConsistently met & exceeded employee standardsSuccessfully multi-skilled across various departments - Student Services, Marketing, Finance, Retail and IT