Selwyn Sequeira Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Aemo is the regulatory body which maintains & secures electricity & gas systems, manages the electricity & gas markets & leads the design of Australia’s future energy systems. With the successful implementation of 5MS.
• Project engagement across all retail systems. Work with the business, Project Managers & associated departments to ensure current & interrelated projects have understanding of technical, contract & SLA implications of.
• Plan for product defect, enhancement & lifecycle upgrades with the business & vendor & oversee implementation through to production
• Lead a team of 4 technical specialists (2 Senior Testers,1 Principal App Specialist, 1 Consultant) to ensure smooth running of the Enterprise MDM ensuring SLA objectives are met
• Maintain support rosters & ensure coverage across the Enterprise MDM
• Team capacity & workload management

Melbourne, Victoria, Australia

• As a result of the constant changes faced by AEMO, staff tend to be fluid in their roles & responsibilities. This role encompassed aspects of the 5MS project as well as previous obligations
• Managed service transition of the new Enterprise Meter Data management system & associated applications, including setup of SLAs, RACI matrix, support queues & knowledge transfer
• Ensured systems were ready for operational support for post 5MS implementation
• Created process & support documentation for TCS (5MS vendor) & AEMO support/tester staff
• Setup of Vendor – Tata Consultancy Services for Development Services & Level 3 support. Reviewed & fine tuned the ongoing support contract to ensure AEMO was covered across critical functions while also being cost.
• Successfully led the Hypercare Support for the 5MS project, directing 3 production staff & the external vendor to address numerous defects, incidents & problems in 4 months o Supported other Product Managers during the.

Melbourne, Victoria, Australia

• Was asked to serve as one of the three Product Owners for the 5MS Project, developing a technical solution for migrating an on-premise Oracle database (SQL) to Cosmos DB (no-SQL) in the Azure cloud.
• Collaborated with Product Owners to deliver the enterprise Meter Data management solution which now settles the Australian energy market worth $16B per year; the biggest transformation project in AEMO’s history.
• Delivered all Must Have items on the 5MS project within the project lifecycle by re-evaluating the product backlog, deprioritising less critical items, and enforcing workarounds where possible.
• Achieved successful project delivery through evaluating the project, its needs and impacts, advocating solutions and demonstrating priority management and organisation skills in working with multiple teams across 3.
• Reviewed and provided input to the course content for the Microsoft Azure and Databricks training program, coordinating with account managers regarding this custom course delivery for AEMO.
• Advocated and delivered as Product Owner an Azure-based alerting and business monitoring system with the architecture and development teams, which are now utilised by production staff to get alerted on business process.

Melbourne, Australia

• 06/2018 – 01/2019 (Secondment), 01/2019 – 10/2019 (Permanent)My directive in this secondment and then permanent role, was to maintain SLA’s, prioritise defects for the business, resolve escalations effectively and.
• Developed and implemented service standards, clear consistent documentation and inter team agreements to ensure National Energy Market (NEM) Retail systems operated and functioned within agreed service levels.
• Established regular meetings with Development, Test, and Support Team members to address and manage product system defects, raise issues and promote communication and collaboration.
• As the central escalation and coordination point for issues, I quantified the urgency and re-prioritised the workload of my resources, to effectively resolve issues without overloading IT staff.
• Oversaw all incidents, troubleshooting, and change management for retail NEM.

Melbourne, Australia

• Worked with the regional markets to ensure metering data was fit for market settlements
• Liaised with 20 external meter data providers to analyse, troubleshoot & deliver high-quality data for energy settlement of the NEM
• Drove the consultation processes between AEMO & market participants for changes & improvements to NEM B2B & B2M processes
• Provided training to market participants on the operation of NEM & the Market Settlement & Transfer Solution (MSATS) application
• Instigated regular meetings to explain business rules, changes, procedures & requirements to development & test teams, improving collaboration & outcomes
• Performed UAT & PVT of releases in Preproduction & Production

Melbourne, Victoria, Australia

• I saw the opportunity to setup and create a dropshipping online store for kids outdoor and indoor play equipment. In my spare time I:
• Researched and worked with multiple suppliers on play equipment stock, negotiated pricing and implemented a custom shipping price calculator on the shopify platform
• Worked with multiple freight aggregators on getting the best possible shipping prices and solutions for large (heavy) items across Australia
• Created and maintained a website, outsourced the advertising, customer service and fulfilment of customer orders
• Focused on cost and delivery efficiencies for the customer

Melbourne, Australia

EBS was an IT outsource provider for SPAusnet, Multinet and Jemena. Successfully applied for this lead role where I represented EBS at client (Select Solutions) site visits to better understand their pain points, translate them to business and technical requirements and find opportunities for improvement – system operation, cost savings, engagement and.

Melbourne, Victoria, Australia

• Working in the Contestable Systems area my priority was to provided operational support of Interval and Basic meter data functions of EBS Customers (SPAusnet, Multinet), including design, data analysis, development.
• Engaged with business and application users to support and improve application uptime and SLA’s.
• Analysed business and market regulator (AEMO) requirements to improve and implement changes to existing interval systems.
• Provided analysis and risk assessment for system changes and enhancements.
• Identified and actioned documentation and knowledge transfer of existing systems and issues to team members
• Reviewed and improved DR documentation and implemented these Disaster Recovery activities for SP-Ausnet Contestable Meter Database and MeterRegister core systemsImplemented changes into Contestable Meter Database to.

Singapore

• The Asia Pacific HQ for Credit Suisse, I supported the futures trading area as well as the back office. I was first point of contact for all order and trade pricing related enquiries and provided remote support for.
• Provided Technical & Business Application Support for Credit Suisse application Prime Trade o Linux, Solaris & Windows platforms o Supported DMA, AES & CARE orders on all major Listed Derivative markets including.
• Mitigating risks & ensuring business continuity were a priority
• Supported Prime Clear - Credit Suisse Clearing application used by external clients & back office
• Resolved escalated production issues, communicated priorities & followed up with BA, QA, Development & Testing teams to ensure fix deployed into production. Updated clients throughout the process
• Managed SQL report / Trade confirmation requests by the business, external clients & compliance for audit purposes. Was also involved in performance tuning of SQL reports & procedures to ensure reports were delivered.

Melbourne, Victoria, Australia

• Aviva (now part of (MLC) was an Australian company specialising in insurance, corporate and individual superannuation.
• Brought on as graduate junior developer using Java to manage and automate the build deployments into Test and Production environments o Developed this custom deployment application using Java and Apache Ant o.
• Increased responsibilities included o User support and administration of - Rational ClearQuest for change management and Rational ClearCase for version management of code, both custom IBM products ☑️ Initiated and.

Melbourne, Victoria, Australia

• Client Service for CityLink Melbourne (Road Toll Company) customers
• A customer service role in a call centre environment, where I managed accounts, issued and reissued CityLink passes, late toll Invoices, e-tags.

Bangalore

• Digital Globalsoft ( since acquired by HP), was a technology company that developed, sold, repaired desktop and laptop computers.
• Provided technical support over the phone for Compaq’s US commercial customers.
• Promoted to Coach within 6 months and voted the top performer for the quarter. o Provided training to new hires on products and company policies and procedures. o Undertook remote monitoring of customer calls to ensure.

Bangalore

• Provided telephone support to Dell customers (consumer segment across the US) via phone to troubleshoot and resolve level 2 and 3 issues.
• Solved hardware and software problems on the Dell Dimension and Dell Optiplex Series desktops
• Coordinated service engineers to customer sites to solve hardware failures. Constantly maintained the first time resolution rate of 85%.

Masters, Information Technology

Bachelor, Engg. Computer Science