Selwyn Sequeira Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Aemo is the regulatory body which maintains & secures electricity & gas systems, manages the electricity & gas markets & leads the design of Australia’s future energy systems. With the successful implementation of 5MS I have been assigned to run & operate the Enterprise Meter Data Management (EMDM) System for AEMO, to ensure BAU & product lifecycle support across vendor management, business & IT support. • Project engagement across all retail systems. Work with the business, Project Managers & associated departments to ensure current & interrelated projects have understanding of technical, contract & SLA implications of changes, provide SME input as well as the resources required for projects to be delivered to operations smoothly.• Plan for product defect, enhancement & lifecycle upgrades with the business & vendor & oversee implementation through to production• Lead a team of 4 technical specialists (2 Senior Testers ,1 Principal App Specialist, 1 Consultant) to ensure smooth running of the Enterprise MDM ensuring SLA objectives are met• Maintain support rosters & ensure coverage across the Enterprise MDM• Team capacity & workload management • Proactively plan & realise team knowledge upskilling & development goals• Vendor management of Tata Consultancy Services, contracted for level 3 support of the EMDM• Ongoing cost management & optimisation for running EMDM in the Azure cloud• Ensure Change management is expedited quickly & efficiently – clarify & justify the change, present at the CAB stakeholder review & deliver the change without issues

Melbourne, Victoria, Australia

As a result of the constant changes faced by AEMO, staff tend to be fluid in their roles & responsibilities. This role encompassed aspects of the 5MS project as well as previous obligations• Managed service transition of the new Enterprise Meter Data management system & associated applications, including setup of SLAs, RACI matrix, support queues & knowledge transfer• Ensured systems were ready for operational support for post 5MS implementation• Created process & support documentation for TCS (5MS vendor) & AEMO support/tester staff• Setup of Vendor – Tata Consultancy Services for Development Services & Level 3 support. Reviewed & fine tuned the ongoing support contract to ensure AEMO was covered across critical functions while also being cost effective• Successfully led the Hypercare Support for the 5MS project, directing 3 production staff & the external vendor to address numerous defects, incidents & problems in 4 months o Supported other Product Managers during the hypercare phase to ensure readiness in operating the retail eMDM

Melbourne, Victoria, Australia

Was asked to serve as one of the three Product Owners for the 5MS Project, developing a technical solution for migrating an on-premise Oracle database (SQL) to Cosmos DB (no-SQL) in the Azure cloud.• Collaborated with Product Owners to deliver the enterprise Meter Data management solution which now settles the Australian energy market worth $16B per year; the biggest transformation project in AEMO’s history.• Delivered all Must Have items on the 5MS project within the project lifecycle by re-evaluating the product backlog, deprioritising less critical items, and enforcing workarounds where possible.• Achieved successful project delivery through evaluating the project, its needs and impacts, advocating solutions and demonstrating priority management and organisation skills in working with multiple teams across 3 different onshore and offshore timezones.• Reviewed and provided input to the course content for the Microsoft Azure and Databricks training program, coordinating with account managers regarding this custom course delivery for AEMO.• Advocated and delivered as Product Owner an Azure-based alerting and business monitoring system with the architecture and development teams, which are now utilised by production staff to get alerted on business process failures. This was built using Databricks , Elastic Stack and custom Power Shell Scripting• Performed User Acceptance Testing before go-live and during market trials for the Enterprise Data platform MVP of the project.

Melbourne, Australia

06/2018 – 01/2019 (Secondment), 01/2019 – 10/2019 (Permanent)My directive in this secondment and then permanent role, was to maintain SLA’s, prioritise defects for the business, resolve escalations effectively and improve the relationships and collaboration with development test support teams.• Developed and implemented service standards, clear consistent documentation and inter team agreements to ensure National Energy Market (NEM) Retail systems operated and functioned within agreed service levels.• Established regular meetings with Development, Test, and Support Team members to address and manage product system defects, raise issues and promote communication and collaboration. • As the central escalation and coordination point for issues, I quantified the urgency and re-prioritised the workload of my resources, to effectively resolve issues without overloading IT staff.• Oversaw all incidents, troubleshooting, and change management for retail NEM.

Melbourne, Australia

Worked with the regional markets to ensure metering data was fit for market settlements • Liaised with 20 external meter data providers to analyse, troubleshoot & deliver high-quality data for energy settlement of the NEM• Drove the consultation processes between AEMO & market participants for changes & improvements to NEM B2B & B2M processes• Provided training to market participants on the operation of NEM & the Market Settlement & Transfer Solution (MSATS) application• Instigated regular meetings to explain business rules, changes, procedures & requirements to development & test teams, improving collaboration & outcomes• Performed UAT & PVT of releases in Preproduction & Production• Merge of Red & Lumo Energy - I conducted workshops to clarify understanding of MSATS, administration of user accounts, facilitate training, outline steps to consolidate user accounts & address issues

Melbourne, Victoria, Australia

I saw the opportunity to setup and create a dropshipping online store for kids outdoor and indoor play equipment. In my spare time I:• Researched and worked with multiple suppliers on play equipment stock, negotiated pricing and implemented a custom shipping price calculator on the shopify platform• Worked with multiple freight aggregators on getting the best possible shipping prices and solutions for large (heavy) items across Australia• Created and maintained a website, outsourced the advertising, customer service and fulfilment of customer orders • Focused on cost and delivery efficiencies for the customer

Melbourne, Australia

EBS was an IT outsource provider for SPAusnet, Multinet and Jemena. Successfully applied for this lead role where I represented EBS at client (Select Solutions) site visits to better understand their pain points, translate them to business and technical requirements and find opportunities for improvement – system operation, cost savings, engagement and reduce help desk tickets.☑️ Successfully engaged key stakeholders, refining and coordinating the Disaster Recovery for Contestable Systems, which satisfied audit requirements set out by the market operator.☑️ Reviewed and provided feedback to Statements of Work, Technical Specifications, Functional Specifications documents related to projects within EBS/SP-Ausnet☑️ Managed 2 developers and various vendor resources to ensure business as usual, respond to issues and deliver solutionsInitiated and deliveredo Optimised database operation to validate, store and send meter reads to market operator.o Reduced data delivery to market from 10 hours to under two hours by indexing data and changing code, which enabled the client to satisfy delivery timelines as set by AEMOo Optimised the knowledge sharing processes impacting 2 parallel teams. Identified process and technical process documentation inconsistencies and delivered an Enterprise Wiki solution, which consolidated scattered information and eliminated inefficiencies.

Melbourne, Victoria, Australia

Working in the Contestable Systems area my priority was to provided operational support of Interval and Basic meter data functions of EBS Customers (SPAusnet, Multinet), including design, data analysis, development, implementation and fault diagnosis of Polling systems - MV90, MVRS, Stark Electricity and Gas, Contestable Meter Database (CCMDB), Meter Register (MR)• Engaged with business and application users to support and improve application uptime and SLA’s.• Analysed business and market regulator (AEMO) requirements to improve and implement changes to existing interval systems.• Provided analysis and risk assessment for system changes and enhancements.• Identified and actioned documentation and knowledge transfer of existing systems and issues to team members• Reviewed and improved DR documentation and implemented these Disaster Recovery activities for SP-Ausnet Contestable Meter Database and MeterRegister core systemsImplemented changes into Contestable Meter Database to reduce batch processing times in sending data to market from 4.5 hours to under ten minutes. This job used to run once per day and now could run multiple times a day due to the time efficiencies achieved ☑️ Reduced processing times in sending data to TRU Energy from over an hour to under ten minutes. This exercise helped us analyse the system for future growth and also provided quicker delivery times to our customers.☑️ Successfully restored our production database when it crashed on two separate occasions. This involved liaising with the business, vendor and platform IT staff.☑️ Promoted to Technical Lead Contestable Systems within Enterprise Business Services

Singapore

The Asia Pacific HQ for Credit Suisse, I supported the futures trading area as well as the back office. I was first point of contact for all order and trade pricing related enquiries and provided remote support for internal Credit Suisse trading desks in London, Singapore, Hong Kong, Tokyo & Sydney via phone & remote assistance• Provided Technical & Business Application Support for Credit Suisse application Prime Trade o Linux, Solaris & Windows platforms o Supported DMA, AES & CARE orders on all major Listed Derivative markets including GLOBEX, CME_CBT, ECBOT, ICE, EUREX, LIFFE, LIFFECOM, SFE, NZFE,TOCOM, TSE, OSE, HKFE & SGX o Supported Client Connectivity via FIX protocol to the above markets • Mitigating risks & ensuring business continuity were a priority • Supported Prime Clear - Credit Suisse Clearing application used by external clients & back office • Resolved escalated production issues, communicated priorities & followed up with BA, QA, Development & Testing teams to ensure fix deployed into production. Updated clients throughout the process• Managed SQL report / Trade confirmation requests by the business, external clients & compliance for audit purposes. Was also involved in performance tuning of SQL reports & procedures to ensure reports were delivered on time.• Participated in quarterly maintenance work & Disaster Recovery operations for Hong Kong, Singapore & Sydney sites☑️ Coordinated migration & testing of applications & user data on physical servers to virtual Solaris zones. This helped Credit Suisse save USD$36,000 in maintenance/licensing annually☑️ Selected to be sent to the Sydney office to coordinate the daylight savings changes for the Commonwealth Games in 2016 with the bank’s Australian clients. Changes were coordinated & implemented with no issues

Melbourne, Victoria, Australia

Aviva (now part of (MLC) was an Australian company specialising in insurance, corporate and individual superannuation.• Brought on as graduate junior developer using Java to manage and automate the build deployments into Test and Production environments o Developed this custom deployment application using Java and Apache Ant o Troubleshot Sun Forte related environment issues• Increased responsibilities included o User support and administration of - Rational ClearQuest for change management and Rational ClearCase for version management of code, both custom IBM products ☑️ Initiated and developed reports to ensure product was well maintained and addressed business and continuity issues o Supported the DBA’s - Managed Sybase database backup and loaded into dev and test (with and without scrambling of data)

Melbourne, Victoria, Australia

Client Service for CityLink Melbourne (Road Toll Company) customers• A customer service role in a call centre environment, where I managed accounts, issued and reissued CityLink passes, late toll Invoices, e-tags.

Bangalore

Digital Globalsoft ( since acquired by HP), was a technology company that developed, sold, repaired desktop and laptop computers.• Provided technical support over the phone for Compaq’s US commercial customers.• Promoted to Coach within 6 months and voted the top performer for the quarter. o Provided training to new hires on products and company policies and procedures. o Undertook remote monitoring of customer calls to ensure service quality levelsLeft to relocate to Melbourne where I completed a Masters in IT at La Trobe University.

Bangalore

Provided telephone support to Dell customers (consumer segment across the US) via phone to troubleshoot and resolve level 2 and 3 issues.• Solved hardware and software problems on the Dell Dimension and Dell Optiplex Series desktops• Coordinated service engineers to customer sites to solve hardware failures. Constantly maintained the first time resolution rate of 85%.

Masters, Information Technology

Bachelor, Engg. Computer Science