Director Technical Support
Current
Jul 2019 - Present
AeroLeads people directory · profile
Shannon Lyon Email & Phone Number
Director, Technical Support/Certified Scrum Master at hc1.com
at
hc1.com
1 work email found
@bsu.edu
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Technical Support/Certified Scrum Master at hc1.com
Location
Greater Indianapolis, United States
Who is Shannon Lyon? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Shannon Lyon is listed as Director, Technical Support/Certified Scrum Master at hc1.com at hc1.com, based in Greater Indianapolis, United States. AeroLeads shows a work email signal at bsu.edu and a matched LinkedIn profile for Shannon Lyon.
Shannon Lyon previously worked as Director Technical Support at Hc1.Com and Technical Support Manager at Hc1.Com. Shannon Lyon holds Master Of Science (Ms), Information & Communication Science from Ball State University.
Company email context
Email format at hc1.com
This section adds company-level context without repeating Shannon Lyon's masked contact details.
slyon@bsu.edu
76% confidence
AeroLeads found 1 current-domain work email signal for Shannon Lyon. Compare company email patterns before reaching out.
Profile bio
About Shannon Lyon
Technical and customer service focused leader with over 13 years of experience in managing enterprise level accounts, customer escalations and technical issues. Energetic problem solver and change champion, team builder and motivator, highly proficient in relationship building and project management. Documentation focused, organized and detail oriented.
Listed skills include Troubleshooting, Management, Windows, Microsoft Office, and 28 others.
Current workplace
Shannon Lyon's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Shannon Lyon work experience
A career timeline built from the work history available for this profile.
Technical Support Manager
May 2018 - Jun 2019
Enterprise Account Engineer
manage Enterprise and Private Cloud customer accounts
Dec 2016 - May 2018
Strategic Team Lead
manage Enterprise and Private Cloud customer accounts
Oct 2015 - Dec 2016
Feb 2014 - Oct 2015
It Manager
Direct, coordinate and manage the development of the IT department and its employees via direct and indirect monitoring of all technology related activities.
Aug 2013 - Feb 2014
Apr 2011 - Aug 2013
Jun 2008 - Apr 2011
Information Services Specialist
computer application training for public and staff, research and implement new technologies throughout the Library system, redesign and maintain Library website and blog
Nov 2006 - Jun 2008
General Manager
Mentor employees and junior management, maintain inventory control, design and implement marketing plans, analyze and improve upon monthly P&L statements.
Dec 1997 - Mar 2002
2 education records
Shannon Lyon education
Master Of Science (Ms), Information & Communication Science
Ball State University
Bachelor Of Science (Bs), Computer Technology/Computer Systems Technology
Ball State University
FAQ
Frequently asked questions about Shannon Lyon
Quick answers generated from the profile data available on this page.
What company does Shannon Lyon work for?
Shannon Lyon works for hc1.com.
What is Shannon Lyon's role at hc1.com?
Shannon Lyon is listed as Director, Technical Support/Certified Scrum Master at hc1.com at hc1.com.
What is Shannon Lyon's email address?
AeroLeads has found 1 work email signal at @bsu.edu for Shannon Lyon at hc1.com.
Where is Shannon Lyon based?
Shannon Lyon is based in Greater Indianapolis, United States while working with hc1.com.
What companies has Shannon Lyon worked for?
Shannon Lyon has worked for Hc1.Com, Genesys | Interactive Intelligence, Small Engine Warehouse, Interactive Intelligence, and Ball State University.
How can I contact Shannon Lyon?
You can use AeroLeads to view verified contact signals for Shannon Lyon at hc1.com, including work email, phone, and LinkedIn data when available.
What schools did Shannon Lyon attend?
Shannon Lyon holds Master Of Science (Ms), Information & Communication Science from Ball State University.
What skills is Shannon Lyon known for?
Shannon Lyon is listed with skills including Troubleshooting, Management, Windows, Microsoft Office, Voip, Customer Service, Networking, and Technical Support.
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