🚀 Passionate about crafting and executing product strategies tailored to meet the unique needs of sellers in international markets, ensuring alignment with organizational goals and user requirements.🌐 Proficient in collaborating with diverse stakeholders, understanding cultural nuances, and bridging communication gaps to foster effective teamwork across borders.🔍 Conducting comprehensive market research and analysis to identify emerging trends, assess competition, and uncover opportunities for growth in international markets.📏 Championing a user-centric approach to product development, integrating feedback loops to deliver intuitive solutions that resonate with business owners.🗂️ Expertly managing cross-functional teams and project timelines, prioritizing tasks, and mitigating risks to ensure timely delivery of high-quality products.💡 Areas of Expertise:- End to End Product Development - Regulatory and Tax Compliance- Data Analytics & Insights- Customer Discovery- Emerging Payment Technologies and Trends

🚀 Passionate about developing strategic packaging and pricing solutions that fuel adjusted revenue and delight customers globally.🔍 Proven track record in crafting and executing data-driven pricing strategies, resulting in increased profitability and customer retention.💼 Currently leading the packaging and pricing initiatives for Square Point of Sale, collaborating with cross-functional teams to optimize product offerings and maximize revenue streams.🏆 Recognized for driving customer-centric pricing models that align with market trends, ensuring competitive positioning while maintaining profitability.💡 Areas of Expertise:- SaaS / Payment Pricing Strategy- Value-Based Pricing- Monetization Models- Pricing Analytics- Pricing Experimentation- Pricing Optimization- Product Packaging- Customer Segmentation

🚀 Passionate about transforming the payments landscape and creating frictionless seller experiences.🔍 Proven track record in delivering innovative payment products from concept to market, driving revenue growth, and enhancing customer satisfaction through experimentation.💼 Setting strategy and guiding a talented team of designers, engineers, and product marketing managers to drive growth in our payments business through acquisition and retention initiatives.🏆 Recognized for expertise in driving cross-functional collaboration between engineering, design, and business teams, ensuring on-time project delivery.💡 Areas of Expertise:- Payment technology and infrastructure- Mobile Payment Solutions- Fraud, Disputes, and Credit Risk- P2P Payments- Data Security and Compliance- Customer discovery

🚀 Driving strategic initiatives and managing complex projects to deliver impactful results, aligning business goals with execution. Drove the growth and expansion of Square's CBD Sales Program, a significant contributor to their overall revenue goals. 🤝 Proven ability to lead cross-functional teams, optimize processes, and foster collaboration to achieve key milestones.📣 Skilled communicator, regularly updating stakeholders on progress, challenges, and successes to maintain transparency.⚠️ Proficient in identifying and mitigating risks, ensuring seamless project delivery.💡 Areas of Expertise:- Program and Project Management- Cross-Functional Leadership- Process Optimization- Risk Management and Mitigation- Stakeholder Communication- Strategic Planning and Execution

📊 Curate and leverage data from customer interactions to inform product roadmap decisions, reducing customer inquiries and enhancing user experience.🚀 Project manage the launch of new features, ensuring timely and efficient execution from planning to deployment.⚡️ Coordinate remediation efforts during outages, minimizing impact and improving service reliability.🤝 Collaborate closely with product development teams to define requirements and align on priorities.💼 Assist with product and program management, driving initiatives that optimize performance and achieve business objectives.💡 Areas of Expertise:- Data-Driven Decision Making- Feature Launch Project Management- Outage Remediation Coordination- Product Development Collaboration- Program Management Support- Customer Experience Enhancement

🏗️ Founding moderator for SellerCommunity.com, helped lay the foundational framework for a thriving online community.🌐 Moderate and interact with Square Sellers on our online community platform, fostering a supportive and engaging environment. 📝 Develop and implement engagement strategies, create compelling content, and encourage seller-to-seller interactions.📊 Prepare analytics reports to measure the overall health and growth of the online community platform.💬 Engage with Square's sellers through social media channels (@SqSupport, @SqSupportCA, @CashSupport) while maintaining brand standards—with style. ⚡️ Direct internal and external communication during large outages, ensuring clear and timely updates about system impacts.💡 Areas of Expertise:- Community Moderation and Engagement- Content Creation and Strategy- Community Health Analytics- Social Media Customer Interaction- Crisis Communication Management- Brand Communication Standards

🛠️ Provide direct support to Square's merchants, addressing their needs and enhancing their experience.🤝 Collaborate with engineering teams to incorporate customer insights, driving data-driven product improvements.✍️ Help develop support content and customer communication language, ensuring clarity and consistency.💡 Areas of Expertise:- SEV and Bug Communication Management- Editorial Calendar Planning- Internal Inquiry and Escalation Response- Merchant Support and Relations- Data-Driven Product Improvement- Support Content and Communication Development

🔧 Perform hardware and software repairs on Macintosh computers and mobile devices, ensuring optimal performance and functionality.📞 Deliver technical support reservations, providing expert assistance to resolve issues and enhance user satisfaction in a timely manner.📈 Develop strategies for improving performance, optimizing repair processes, and increasing overall efficiency.💡 Areas of Expertise:- Macintosh Hardware and Software Repairs- Mobile Device Repairs- Technical Support and Customer Service- Performance Improvement Strategies

🌈 The Kansas City Anti-Violence Project (KCAVP) is a nonprofit dedicated to advocating for and educating the LGBTQ+ community on domestic violence, sexual assault, and hate crimes.🤝 As a member of the organization, I assisted with:- Board Member Training, helping to equip leaders with essential knowledge and skills.- Outreach and Education, promoting awareness and support within the community.- Fundraising, contributing to efforts that sustain and expand the organization’s impact.💡 Areas of Expertise:- Advocacy for Domestic Violence and Sexual Assault- LGBTQ+ Community Education and Support- Board Training and Development- Fundraising and Resource Development

📂 Managed a portfolio of over 80 case files, ensuring meticulous organization, timely updates, and effective client communication.📞 Directed client interactions, addressing inquiries, providing case updates, and maintaining strong client relationships.🗂️ Oversaw task delegation to interns, coordinating their activities and ensuring alignment with case requirements and deadlines.🖋️ Certified Public Notary and Special Process Server, performing legal documentation and process serving with accuracy and compliance.🧩 Assisted attorneys with case preparation, including legal research, drafting documents, and organizing evidence.💡 Areas of Expertise:- Case Management and Client Communication- Task Delegation and Team Coordination- Legal Documentation and Process Serving- Legal Research and Case Preparation- Client Relations and Case Strategy

🏛️ Elected by the campus community to serve as the student representative for the University of Missouri-Kansas City (UMKC), an urban institution with over 14,000 students.🎯 Directed campus priorities, managed the student activity fee budget, and participated in various campus committees, ensuring student interests were effectively represented.🏆 Led a successful student campaign to secure funding for a $38.3 million state-of-the-art LEED-certified Student Union.💡 Areas of Expertise:- Student Representation and Campus Leadership- Budget Management and Prioritization- Project Management and Oversight- Campus Committee Participation- Advocacy and Campaign Leadership