Curio by Hilton

Complex Director of Revenue Management for 2 hotels: Sheraton Ankara Hotel & Convention Center and Lugal, A Luxury Collection Hotel Ankara (402 rooms).

Working as a Complex Revenue Manager for 2 hotels: Sheraton Ankara Hotel & Convention Center and Lugal, A Luxury Collection Hotel Ankara (402 rooms).

Gained basic knowledge about Revenue Management.Completed daily market segment/revenue reports.Forecasting, budgeting, completed month end closure tasks & reports.Yield management with daily rates and room types.Maintained and updated PMS Configuration and rate codes.Assisted reservations office daily duties.

•Understand the key principles of Starwood Pricing Strategies/Revenue Management and Sales Programs•Maximize rooms revenue through the conversion of telephone calls into sales•Be fluent on all hotel products/services•Handle faxes/emails pertaining to rooms reservations•Be fully conversant with all market segments and rate plans used across all distribution channels•Review the IPS Res Booked Report daily, as well as arrival reports for the short term, to ensure guest satisfaction and reservation accuracy•Handle customer queries and complaints relating to Rooms Reservations•Actively enroll and/or identify Starwood Preferred Guest Members and StarChoice Members to develop brand loyalty•Co-host dinners/special events with the Sales Team and be involved in client entertainment as required•Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers, Travel Management companies •Support the Reservations Manager/Revenue Management leader as required

Responsible for all Front Office duties.