Algemene informatieTijdens het werken bij de Servicedesk van Kadaster ben ik gegroeid naar en wordt ik gezien als 'Senior Servicedesk Medewerker'. Vele processen binnen de Servicedesk ken ik uit mijn hoofd, waardoor vele vragen die mede collega's stellen, snel en efficiënt beantwoord kunnen worden. - Projectleider geweest om chat functionaliteit binnen het registratie systeem ServiceNow te realiseren voor de Kadaster medewerkers. De chat functionaliteit heb ik m.b.v. interne teams en input van de Kadaster medewerkers opgesteld om het een zo klantvriendelijk mogelijk product te maken.- Binnen de Servicedesk van Kadaster ben ik de keyuser voor VOIP. Vragen, problemen en veranderingen komen eerst bij mij terecht. Het up-to-date houden van kennisartikelen hoort hier natuurlijk ook bij.Selfservice en zelfsturing binnen KadasterHet bewaken en updaten van kennisitems voor Kadaster medewerkers is ook de taak die bij de Servicedesk hoort. Hiermee zorgt Kadaster ervoor dat de medewerkers zelfstandig vele oplossingen en antwoorden kunnen vinden voor hun vragen en problemen.Voortouw nemen in verbeteringen en andere teams verantwoordelijk maken voor deze aanpassingen is niet onbekend voor mij!Applicaties: ServiceNow (Registratie systeem) Avaya; Avaya CMS Supervisor; Avaya One-X Agent; Citrix Director; Planon; EAL-ATS; EMC; JIRA; Kana (Kennisbank); Active Directory; SAP, Microsoft365

Bedrijven:- Kadaster te Apeldoorn

Employee Services ( 13/06/2016 till NOW )Trainee servicedesk and system management. ( 04/01/2016 till 03/06/2016 )_________________TASKS· IT problems solved inside Raster and outside at Sam&ko locations.· Helping with the project 'Be Connected'. This project will migrate Raster to the Cloud.· IT Trainee from Landstede (Vocational Education) guided and trained for 6 months.APPLICATIONS / MANAGEMENT· Worked during the project with: Office365, Workspace365, Sharepoint, OneDrive and Azure.· Management tasks on Active Directory and Exchange Management Console (2010).· Document management and folder structures with rights.· Made tasks, giving explanations and written manuals for the following applications:Citrix, AFAS Profit, Symprex, Aysist, Flexkids, LVS, Survio, LeftClick, SuperSaaS, FilesToGo.· Security Management on: Sophos, Fortinet Firewall, Trustwave MailMarshall en Aerohive Networks.· Rolled out images with Acronis on IGEL's (Citrix) and DELL Computers (Standalone).· Updated and made vDisks for Citrix with VMWare vSphere and Citrix XenCenter· Did some design tasks for Sharepoint with Photoshop CS6.

(Holidayjob) Employee Services ( 31/07/2015 till 14/08/2015 )(Trainee) Servicedesk and System Management ( 18/08/2014 till 23/01/2015 )_________________TASKS:· The project for fiberglass on all Sam&ko locaties supported and connected fiberglass myself.· Service provided within Raster and Sam&ko for IT problems.· Made work related tablets ready and rolled out at all Sam&ko locations. · Created and deleted Active Directory users. APPLICATIONS/ MANAGEMENT· Document management and folder structures build.

TASKS· Provided ICT assistance within the company for students and teachers.· Placed equipment reservations such as: beamersets, laptops etc.· Assembled computers for students or customers.· Troubleshoot problems by phone.· Rewiring patch panels and cables.APPLICATIONS / MANAGEMENT· Made some tasks with ASP.net for possible introduction of new class material.

TASKS · Solved IT problems at customers homes across the Netherlands. · Laptops and computers provided with the needed software and hardware. · Cleaned up computers and made them virus free.· Computers assembled for customers. · Helped BéBé Advertising with cutting out advertising letters/logo's. APPLICATIONS / MANAGEMENT · I made a proposal with Google Sketchup for a new interior of Schaap Opticiens in Deventer. · Made an imitation of OmegaICT's interior in Google Sketchup.

Evening cleaner at Machinefactory G.R. Veerman bv. _________________ TASKS· Clean the waste residue from machines.· Cleaning the floor.· Order and clean the outside storage with help of a forklift.· Empty the metal container.· Cleaning metal machines.