Simon Eiassu Email & Phone Number

Tashkent, Uz

Deliver high-quality customer support via live chat and email channels;Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;Understand customer needs and funnel valuable feedback to management;Actively identify and implement strategies to boost team productivity and service quality.

Key objective of the role: Proofreading gaming texts translated from English into Swedish and used for a game localizationMain responsibilities: - proofreading Swedish gaming texts - communicating with a translator and a client on the matters of translation Achievements: - 10 projects have been successfully localized and released for a Swedish-speaking comunity

Translation of audiovisual content from and into Swedish, English and Russian

Key objective of the role: Providing prompt and empathic service for clients from different part of the world via live chats and email Main responsibilities:- Advising traders on financial instruments (e.g. spot and derivative instruments) and the Tiger.Trade trading platform in Russian, English, Portuguese, and Spanish- Handling clients’ complaints and questions providing them with accurate and comprehensive information- Providing the clients with proper solutions and options- Communicating and cooperating with IT, Marketing ang other departments on the customer support issues- Trade-users' community management in Telegram- Translating Tiger.Trade website and marketing materials into Portuguese and SpanishKey results:- More than 200 cases solved per month- More than 50 emails answered per month- Multiple times an employee with the biggest number of emails answered per month in the team- More than 3000 messages sent per month- Successfully worked with a wide geography of clients: Latin America, Western and Eastern Europe, Middle East, Central and Eastern Asia- More than 90% of highly satisfied users

Key objective of the role: proofreading translations of marketing content in English, Swedish and PortugueseMain responsibilities:- translating terms for marketing texts into Swedish and Portuguese- editing translations of marketing content in English, Swedish, Danish, Norwegian and Portuguese- copywriting in Swedish, English and PortugueseAchievements:- Got promoted after a year of work

Holding Swedish language classes for international law students learning Swedish as a major language at the MGIMO University

Key objective of the role: Translation of technical and legal documentation from Russian into Swedish and from Swedish into RussianMain responsibilities: - Providing high quality translation for the clients - Editing translations - Dealing with different professional spheres – law, gas and oil industries, etc

Internship in the bank department - analysis of case law on client applications, performance of risk assessments, participation in contract drafting

Master'S Degree, Language Interpretation And Translation

Bachelor'S Degree, International Law And Legal Studies

Swedish Language And Literature, C1

Activities and Societies: Completed a course of Swedish language and literature for foreigners

Portuguese Language And Literature

Completed a course of Portuguese language and literature for foreigners