• Responsible for designing and configuring IT Voice products and NCR Services to national and multinational accounts. Working with sales team on designing supporting converged voice, video.• Clearly present technical concepts to customers through presentations, demonstrations and proposals highlighting all of the capabilities of the voice products.• Answer customer questions and set appropriate technical expectations with customers.• Prepare and present formal solutions to sample problem sets submitted by clients and prospects.• Installed LAN/WAN devices such as hubs, bridges, routers, and other hardware and Internet connections with various routers, switches and hubs for multinational vendors ( Cisco, AT&T, BT, Tsystem, Ciena, NTT, Orange, Swisscom, Verizon, Vodafone )• Troubleshot complex multi-vendor network service provider issues.• Organize the engineers in the support team and provide them with remote or onsite support as needed.

• Responsible for designing and configuring IT Voice products and NCR Services to national and multinational accounts. Working with sales team on designing supporting converged voice, video.• Clearly present technical concepts to customers through presentations, demonstrations and proposals highlighting all of the capabilities of the voice products.• Answer customer questions and set appropriate technical expectations with customers.• Prepare and present formal solutions to sample problem sets submitted by clients and prospects.• Installed LAN/WAN devices such as hubs, bridges, routers, and other hardware and Internet connections with various routers, switches and hubs for multinational vendors ( Cisco, AT&T, BT, Tsystem, Ciena, NTT, Orange, Swisscom, Verizon, Vodafone )• Troubleshot complex multi-vendor network service provider issues.• Organize the engineers in the support team and provide them with remote or onsite support as needed.

Design, installation and support Wireless and IP Telephony products.• Provide technical and scientific support to customers and sales staff for the company's offerings before and during the sales opportunities.• Installed, configured and managed Avaya and infrastructure equipment with latest technologies to remain competitive.• Escalated emergency technical issues beyond knowledge to maintain optimum up-time for Avaya product.• Worked with users to diagnose and resolve voice product problems and implemented established technical or procedural solutions.• Demonstrated strong organizational and time management skills while managing multiple projects.• Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems

• Installed and maintained NCR payment solutions hardware and computer peripherals.• Implemented technical solutions to solve customer issues and increase satisfaction.• Upgraded operating systems and computer software to perform compatibility with programs.