Semih Faruk Özüduruk Email & Phone Number

İstanbul

Managed business worth $6 million per year across 8 accounts in Southeast Asia.Established and maintained 3 new accounts over two year, expanding territory by $3 million.Elevated account management by addressing problems with accounting, billing and service delivery to maintain and enhance customer satisfaction.Reviewed historical sales data, researched demand drivers and prepared forecast to develop sales analysis for Southeast Asia.Visited customer locations monthly to… Show more Managed business worth $6 million per year across 8 accounts in Southeast Asia.Established and maintained 3 new accounts over two year, expanding territory by $3 million.Elevated account management by addressing problems with accounting, billing and service delivery to maintain and enhance customer satisfaction.Reviewed historical sales data, researched demand drivers and prepared forecast to develop sales analysis for Southeast Asia.Visited customer locations monthly to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.Accurately tracked and recorded all customer interactions in Microsoft Dynamics CRM platform.Established fair pricing structures and finalized contracts terms with legal professionals to complete purchase agreements with aviation customers.Followed up with customers after completed sales to assess customer satisfaction and resolve any technical or service concerns. Show less

Handled day-to-day customer contact via phones, emails and order management systems.Used SAP (SD) to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.Recorded product or service failure complaints and notified appropriate departments.Analyzed Key Customer Data and Price Approval Cycle.

Bachelor'S Degree, Industrial Engineering, 3.23/4.00

Thesis: Process Analysis in Customer Service Department

Bachelor'S Degree, Naval Architecture And Marine Engineering, 3.26/4.00

Thesis: Optimization of Production Areas in Shipyard