Sarah Miller, Mba, Ccsm Email & Phone Number

Greater Minneapolis-St. Paul Area

My experience while at National Checking Company/NCCO includes:Onboarding and coaching team members for role success and future growth. Contributing to the recruitment process to interview, hire, and train new employees. Utilizing my communication skills to cultivate and sustain robust relationships with internal and external customers and partners to facilitate organic business growth. Boosting client satisfaction and retention by identifying and addressing customer… Show more My experience while at National Checking Company/NCCO includes:Onboarding and coaching team members for role success and future growth. Contributing to the recruitment process to interview, hire, and train new employees. Utilizing my communication skills to cultivate and sustain robust relationships with internal and external customers and partners to facilitate organic business growth. Boosting client satisfaction and retention by identifying and addressing customer needs via phone and email. Recording sales orders submitted through email and EDI transmission into SYSPRO and occasionally log communication efforts with customers in Salesforce. Collaborating with sales team members regarding potential leads, while providing detailed information and follow up. I also interact with end-users to create and deliver solutions and distribution options for purchasing. Fostered and strengthened relationships with vendors. Notable accomplishments:• Minimized customer service response times by 30% through creating and executing strategies.• Educated and trained five employees (direct reports), brand new to the company, to near 100% independence• Increased efficiency and slashed duplicated efforts by 75% through the deployment of ticketing system.• Maximized revenue by up to $10K through implementing overdue price increases of custom print products.• Succeeded in improving order processing times up to 50% faster.• Streamlined and cut onboarding process by 50% from one year to six months. Show less

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

In this tenure, I developed and maintained enduring relationships with customers to maximize sales. I implemented robust operational controls to mitigate risks and resolve conflicts between the public and bank, employees, and management. I also participated in loan application and closing processes.I initiated an adequate system of internal control by adhering to compliance regulations to ensure operationally sound performance. I rendered exceptional support and service to… Show more In this tenure, I developed and maintained enduring relationships with customers to maximize sales. I implemented robust operational controls to mitigate risks and resolve conflicts between the public and bank, employees, and management. I also participated in loan application and closing processes.I initiated an adequate system of internal control by adhering to compliance regulations to ensure operationally sound performance. I rendered exceptional support and service to customers to achieve maximum client satisfaction levels.Below are my key achievements in this role:• Won and received top managers award for two years in a row for managing sales and customer service performance within the top 15% of branches nationally.• Increased branch revenue by 20% or more for two years in a row• Optimized performance of teams by coaching, leading, and evaluating up to nine employees.• Set and achieved individual and branch level sales goals.• Maximized corporate profitability and financial ratios by setting and exceeding monthly and quarterly goals. Show less

Tinton Falls, Nj

Spring Lake Height, Nj

Spring Lake Heights, Nj

Spring Lake Heights, Nj

Wall Township, Nj

Wall Township, Nj

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Accounting