• Carried out all managerial responsibilities and led direct reports before assuming a more expansive leadership role as the interim engineering manager charged with overseeing engineering team operations; set clear goals and objectives, motivated the team, and promoted a culture of collaboration and accountability. • Monitored team performance, established KPIs, and assessed metrics to identify areas for improvement• Displayed project management, root cause analysis (RCA), and strategic planning skills to coordinate project deliverables from requirements gathering to completion in accordance with specifications. • Facilitated several Understand, Simplify, and Automate (USa) projects that simplified business processes; developed detailed project plans to track progress and implemented appropriate verification techniques to manage changes in project scope, schedules, and costs as needed.• Assessed requirements for technology and engineering projects, allocating resources and leveraging cross-functional collaboration skills to support alignment on common goals while ensuring technical feasibility. • Assumed responsibility for additional business functions, including overseeing product testing and customer approval drawings.• Collaborated with marketing to create a product testing tool and knowledgebase; harnessed historical data to generate a customer report which demonstrated machine capabilities, thereby enhancing product marketing efforts and aiding regional sales managers in the sales process.• Created and implemented an Excel spreadsheet for monitoring task and KPI progress for team members.• Communicated project status to key internal and external stakeholders, identifying project barriers and securing buy-in from upper management for necessary actions.• Navigated evolving, changing environments with tact and professionalism through time management, project coordination, and prioritization strategies to achieve deadlines in high-pressure settings.

• Provided in-house technical support through phone and email for inspection systems such as metal detectors, checkweighers, and x-ray systems as well as electromechanical assemblies, working with stakeholders across North America to identify and resolve issues in a timely and efficient manner.• Contributed to major projects including developing emergency kits to accompany new metal detector models and communicating with management in weekly escalation meetings to mitigate critical issues.• Delivered technical and administrative training to field engineers on organizational best practices and process improvements, including the utilization of a new services and client management tracker log.• Interacted with clients to support positive relationships, drafting an array of communications and documentation that clearly define technical and creative aspects of project progress.• Oversaw service visit scheduling for service engineers across US and Canada, maintaining adherence to established timeframes and coordinating appropriate workloads to optimize performance for the team.

• Delivered on-site, phone, and internet support to clients throughout North America, South America, and Canada for CNC machines and robotics, troubleshooting and diagnosing issues effectively to supply technical solutions.• Provided value-added services such as CNC backups, warranty contract sales, and preventative maintenance and inspection programs in addition to in-person and online training for equipment operation. • Facilitated a variety of improvements for OEM clients, including conducting evaluations and giving part recommendations as well as delivering service reports outlining software, hardware, and firmware upgrades.• Prioritized customer uptime, diagnosing various issues and rectifying those situations in a timely manner while working with client equipment.• Worked with key stakeholders to support in-house systems for diagnostics, including utilizing simulators, programming systems, and other tools as needed.• Communicated with customers to drive the sale of value-added services, including CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, and additional training for users.

• Participated with team members in performing various component modifications, BOM compositions, and the full control panel design, build, and installation process.• Led an engineering team in delivering education on electrical circuits, communicating best practices for efficiency and quality.• Bridged the gap with sales team, conveying panel design expertise and support in accordance with client requests and inquiries.• Supported the establishment and cultivation of relationships with clients in the OEM market, delivering an exemplary customer experience that resulted in long-term return business.