Front Office Assistant
• Greeted all visitors and customers with a warm smile and enthusiasm, ensuring that they feel welcome and appreciated.• Provided exceptional customer service experience by answering questions and ensuring that any concerns were quickly addressed, resulting in positive retention and loyal customers.• Demonstrated proficiency in utilizing Cerner EMR system to effectively navigate various functionalities in producing clear and concise communications for internal and external use.• Carried out efficient patient check-in procedures by verifying insurance coverage and confidentially entering patient information into the system.• Delivered detailed patient checkout procedures by verifying all insurance information, completing documentation, and scheduling timely follow-up appointments. • Managed incoming and outgoing correspondence, including emails, letters, and packages.• Coordinated meetings and events, handling logistics and preparing necessary materials.• Assisted in maintaining accurate records and databases, ensuring data integrity andsecurity.• Collaborated with team members to streamline processes and improve efficiency in officeoperations.• Acted as a liaison to patients and other healthcare providers by responding to inbound calls and emails, scheduling appointments, answering queries, and documenting feedback.• Maintained a calm and solutions-oriented approach in addressing complex problems and assisting management in making crucial business decisions.
