- Led a team of IT professionals across multiple disciplines including Networking, Security, DevOps and Desktop Support.- Implemented ITIL best practices, improving service delivery and customer satisfaction by 25%.- Developed and maintained KPIs, providing transparent reporting to C-level executives.- Initiated and executed an incident response strategy that reduced resolution time by 40%.- Oversaw a 99.9% uptime record for key systems, ensuring uninterrupted business operations.- Drove digital transformation projects, streamlining operations and increasing efficiency.- Managed cybersecurity protocols, resulting in zero security breaches during tenure.

At 888.com, I held the position of Systems Administrator. My responsibilities included building and maintaining IT infrastructure for new office locations and co-location sites. I designed global monitoring systems that reduced resolution times of technical issues enormously and managed automated deployment systems to cut down restoration times by more than 80%. The core responsibility in this position was infrastructure streamlining and supporting business growth globally.

Systems Administrator (Windows)