Semone B. Email & Phone Number

Jackson, MS, US

United States

• Leads and motivates a dynamic sales team, showcasing exemplary leadership and effective communication skills.
• Manages inventory and cash, emphasizing meticulous attention to detail and organizational capabilities.
• Trains team to prioritize key efficiency metrics, regularly surpassing daily, weekly, and monthly objectives, thuscontributing to the attainment of annual departmental sales goals

Jackson, Mississippi, United States

• Managed and coordinated driver schedules and freight flow, reducing partial and empty dispatches by optimizing resources.
• Engaged and communicated with various stakeholders via email, focusing on achieving customer satisfaction.
• Handled customer communications regarding freight details, delivery or pickup times, and special handlingrequests while maintaining proficiency in CRM and Salesforce.
• Directed the use of Purchased Transportation and Intermodal to improve logistics efficiency.
• Coordinated LCV lanes in designated geographical areas.

Ridgeland, Mississippi, United States

• Expertly resolved user issues by applying problem-solving abilities and in-depth technical knowledge, demonstrating proficiency in troubleshooting software and hardware issues.
• Coordinated with vendors for the timely repair and replacement of defective products, ensuring minimal disruption to business operations.
• Utilized extensive knowledge of computer software, hardware, and procedures to effectively solve various technical problems, enhancing system performance and functionality.

• Managed high-volume customer service requests and performed administrative tasks proficiently.
• Delivered specialized support for customer inquiries concerning billing, device activation, product features, andtroubleshooting.
• Compiled critical claim data for customer audits while proactively educating customers on service options forenhanced usability.