Semra Shaikh Email & Phone Number

Australia

Islāmābād, Pakistan

• Assessing client requirements and evaluating opportunities, benefits, risks, and success factors for potential solutions.
• Conducting project scoping, planning, cost estimation, statement of work development, and risk assessment.
• Integrating technologies to deliver comprehensive information systems to meet operational and management objectives.
• Managing project budget, plan, sprint management, backlog grooming, and bug management.
• Implementing a software development approach and overseeing project inception to closure, including transition to operations using DevSecOps model.
• Maintaining relationships with stakeholders, especially with the customer, to ensure high-quality project development and support.

Islāmābād, Pakistan

• Managing a complex digital transformation project (MFRM) by tracking KPIs including resource utilization, risks, milestones, budget, and financials using Azure DevOps tools.
• Refining requirements with stakeholders and managing friction towards adopting new processes.
• Mentoring, coaching, and training service delivery and project teams on best practices, processes, and client interaction.
• Acting as a product owner and delivery manager for project lifecycle activities in Azure DevOps Server.
• Improving Service Delivery and Governance processes on Telenor’s BI & Reporting account.
• Implementing improvement plans, operational manuals, escalation matrix, communication plans, and leading KT initiatives to improve service delivery.

Pakistan

• Following an ITIL-based service delivery methodology to manage IT services and operations across L1, L2, and L3 engagements.
• Managing various global projects, including Target, 7 WestMedia, Hema, Jaguar Land Rover, 3Ireland, WH Smith, and NHL, through the five stages of ITMS.
• Designing and administering SOWs and SLAs and supporting the Pre-Sales team to develop project proposals and P&Ls
• Managing a pool of resources to provide quality service delivery for 24/7 covered engagements on multiple projects.
• Negotiating with stakeholders for scope expansion, contract renewals, new accounts, and professional services through customer engagement
• Auditing and assessing service risks. Resolving technical problems, performing production operations and process design, and managing the change and release management lifecycle.

Pakistan

• Improving customer engagement and understanding their business rules to optimize the application.
• Introducing new features and finding ways to enhance existing ones through customer engagement.
• Providing onboarding support through online demos, webinars, and tutorials.
• Solving core customer issues and keeping track of their usage for product improvement opportunities.
• Ensuring customer satisfaction by providing demos and webinars for product optimization.
• Acquiring new clients and helping them utilize the app for their business needs.

Islamabad

• Led a team of geoscientists in conducting testing procedures for geoscience applications, including manual, regression, performance, and exploratory testing for data analysis and management.
• Spearheaded business development efforts for physical asset management software to expand client base in the APAC and SouthAsia regions.
• Implemented Agile methodologies and collaborated with the scrum master and product owners to manage processes and requirements. Facilitated communication between developers and domain testers.
• Worked with the automation team to identify and automate test cases.

Queensland And Western Australia

• Worked as an Engineering Data Analyst for Chevron Australia (Pty) Ltd data warehouse.
• Worked as a Quality Assurance Analyst for Rio Tinto data bulk import/export enhancements.
• Analysed requirements, tested, and developed UAT test scripts.
• Trained employees for factory and user acceptance testing and created related user manuals.
• Worked as an on-site Technical Analyst for Queensland Gas Company on a data analysis project.
• Scraped data and imported it from PDFs to the Enterprise-Bridge (eB) system.

Federal Territory Of Kuala Lumpur, Malaysia

• Conducted business analysis, designed workflows and documentation, and improved business process efficiency for documentation and engineering departments.
• Configured and deployed Enterprise-Bridge Data Quality Management System for a leading Malaysian oil and gas company, including web deployment and MS SQL setup, as well as training over 20 clients.
• Designed and carried out User Acceptance Testing and created user documentation to measure system quality and workflow effectiveness.
• Provided administrative and technical support, including installation, configuration, troubleshooting, and maintenance of SQL/Oracle databases to meet user requirements.

Bentley Systems Pakistan (Pvt) Ltd, Islamabad

• Evaluated and recommended User Interface enhancements for web and desktop data warehouse and asset information management systems such as PWLCS and eB.
• Improved the performance of i-model Indexing Service and 2D Document Loader and Web Parts projects with MicroStation and eB AIMS.
• Designed and executed comprehensive test plans based on SRS documents, reported, and verified bugs, and ensured completion of ETL and data warehousing projects per user requirements.
• Developed extensive test plans for large and complex Asset Information Management Systems, serving as the foundation for current testing procedures.
• Created automated test plans to improve the performance of web and desktop applications using TestComplete and automated smoke test plans for data warehouse modules using AutoIT.

Enterprisedb (Fusion Tech), Islamabad

• Enhanced software quality by creating and executing software test plans, test cases, and technical documentation, focusing on user requirement specifications on Linux and Windows platforms using EnterpriseDB.
• Improved the quality of EnterpriseDB databases through black box testing and comprehensive test plan development, as well as automating functionalities with AutoIT