Sarah Murphy Email & Phone Number

South Carolina, United States

Columbia, South Carolina Area

Provide exceptional customer service by responding to all inbound calls and written correspondences; Manage and utilize time effectively to ensure department meets required service levels•Gain Leads and Referrals to assist sales team increase sales and improve customer satisfaction results•Proactively identify and communicate policy transactions and impacts to customer billing/bill payments and payment arrangements; Consult ph on coverage based on need

Effectively save 35% of customers from disconnecting and dropping TWC services•Responsible for offering and selling products and services/ Bill Explanations/ Resolve issues/ Trouble Calls/SRO’s•Demonstrate TWC cores values and treat all customers equally and fairly

Assist new and existing customers with adding and setting up new services•Excellent product knowledge of TWC products and services/ build relationships by uncovering product needs and recommending the best products•Adhere to QA monitoring and Sales Targets/Quota; Received Top Agent Bonuses/Top Sales Agent on Team 9 months consecutively

Assist new and existing customers with purchasing new equipment and accessories•Assisted floor reps with monthly goal and staying on track with work •Lead store in the highest data and accessory ratio each month/ Role play and coached new and current employees

Assist new and existing customers with adding and setting up new services•Bill explanations/Troubleshooting/Customer Service/Store Deposits/Payments

Bachelor Of Business Administration (B.B.A.), Accounting

High School Diploma

High School Diploma