Semyon Loushkin
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Semyon Loushkin Email & Phone Number

Director of Support at Sumsub
Location: Sofia, Sofia City, Bulgaria 5 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Role
Director of Support
Location
Sofia, Sofia City, Bulgaria
Company size

Who is Semyon Loushkin? Overview

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Quick answer

Semyon Loushkin is listed as Director of Support at Sumsub, a company with 57 employees, based in Sofia, Sofia City, Bulgaria. AeroLeads shows a matched LinkedIn profile for Semyon Loushkin.

Semyon Loushkin previously worked as Head of Technical Support at Sumsub and Technical Support Manager in Cyber Protection Team at Acronis. Semyon Loushkin holds Master'S Degree, International Relations And Affairs from Peoples’ Friendship University Of Russia.

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Email format at Sumsub

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Sumsub

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Profile bio

About Semyon Loushkin

I have a Master's degree in International Relations and Affairs from Peoples’ Friendship University of Russia, and I am currently a Technical Support Manager in the Cyber Protection Team at Acronis, a global leader in cyber protection and data recovery solutions. My core competencies include leading professional support teams, maintaining operational control, hiring and developing talent, and managing the integration of new products as well as process enhancement for the entire Support organization.In my current role, I have successfully led multiple support teams, focusing on skills development, performance management, and strategic growth. I have also maintained full operational control with responsibilities for shift scheduling, resource planning, and achieving key performance indicators (KPIs). I am passionate about delivering excellent customer service and solving complex problems. I value teamwork and innovation, and above all, I take great pleasure in delivering tangible value to both the business and the people around me.

Current workplace

Semyon Loushkin's current company

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Sumsub
Sumsub
Director of Support
Sofia, BG
Website
Employees
57
AeroLeads page
5 roles

Semyon Loushkin work experience

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Director Of Support

Sumsub

Sofia, BG

Head Of Technical Support

Current

City Of London, England, United Kingdom

Developing and aligning Technical Support strategies with business objectives, enhancing company-wide operational alignment.Building and strengthening communication channels between Technical Support teams and business units, ensuring effective resolution of tech-related inquiries.Developing and managing high-performing Technical Support teams, with a.

Jan 2024 - Present

Technical Support Manager In Cyber Protection Team

Sofia, Sofia City, Bulgaria

As a Technical Support Manager in the Cyber Protection Team, I have successfully:Led multiple professional support teams, focusing on skills development, performance management, and strategic growth.Maintained full operational control with responsibilities for shift scheduling, resource planning, and achieving key performance indicators (KPIs).Hired.

Nov 2018 - Apr 2024

Technical Support Expert

During my tenure as a Technical Support Expert, I:Provided top-notch support to EMEA B2B customers for the Acronis Product line in English & Spanish.Conducted root cause analysis troubleshooting using WinDBG, Sysinternals, Wireshark, HAR Log, RestAPI, and in-house tools.Localized issues, prepared manual Q&A test cases, and collaborated with R&D to resolve.

May 2015 - Nov 2018

It Support Specialist

As an IT Support Specialist, I:Delivered frontline support for B2C and B2B customers in the EMEA market in Spanish, Russian, and English via various media channels (email, chat, phone) and remote sessions.Addressed issues related to backup, recovery, virtualization, replication, and deduplication of data, both on-premise and in the cloud.Escalated complex.

Jul 2014 - May 2015
Team & coworkers

Colleagues at Sumsub

Other employees you can reach at sumsub.com. View company contacts for 57 employees →

1 education record

Semyon Loushkin education

FAQ

Frequently asked questions about Semyon Loushkin

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What company does Semyon Loushkin work for?

Semyon Loushkin works for Sumsub.

What is Semyon Loushkin's role at Sumsub?

Semyon Loushkin is listed as Director of Support at Sumsub.

Where is Semyon Loushkin based?

Semyon Loushkin is based in Sofia, Sofia City, Bulgaria while working with Sumsub.

What companies has Semyon Loushkin worked for?

Semyon Loushkin has worked for Sumsub and Acronis.

Who are Semyon Loushkin's colleagues at Sumsub?

Semyon Loushkin's colleagues at Sumsub include Vladimir Hatanzeysky, Aleksandra Romashka, Elena Dorofeeva, Natalia Belokonskaia, and Darja Arnst.

How can I contact Semyon Loushkin?

You can use AeroLeads to view verified contact signals for Semyon Loushkin at Sumsub, including work email, phone, and LinkedIn data when available.

What schools did Semyon Loushkin attend?

Semyon Loushkin holds Master'S Degree, International Relations And Affairs from Peoples’ Friendship University Of Russia.

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