-Became an expert on the codebase and functionality of the Segment platform with an emphasis on Engage, server-side libraries, cloud-mode integrations while implementing internal and external documentation updates-Helped customers utilize Segment’s API across different platforms (web and server)-Leveraged a deep understanding of Segment's platform architecture and data pipelines to proactively troubleshoot technical issues, optimize integrations, and build custom solutions for customers-Maintained SLAs within Zendesk by consistently keeping tickets updated and participating in on-call rotations over weekends and holidays to provide continuous support to customers with paid support plans-Collaborated across engineering teams and different time zones to solve bugs, complete internal tickets and to advocate for customer product requests in response to product gaps-Drove resolution of complex product issues, including escalation and Zoom calls with customers for live troubleshooting and debugging -Devised viable alternative solutions in response to ongoing or known bugs

-Performed large portion of eye exams according to Doctor’s plan and assessments, including visual acuity, contact fitting using slit lamp, cover tests, peripheral vision testing, and intra-ocular pressure checks-Selected to oversee and run aesthetics division of clinic, including marketing, researching and implementing new software, bringing in clientele, training, consulting and performing treatments-Collaborated across cross-functional teams to increase clinic flow and revenue by cross-training staff and fostering a collaborative environment-Assessed patient need for special imaging and reviewed images for presentation to doctors to expedite the clinics busy schedule as well as act as a second pair of eyes for the doctors on staff

-Re-engineered and assisted in the implementation of new training techniques to help increase efficiency by ~50% for a staff of 25 across two locations-Assisted in the training and launching of second location within a week, while managing marketing and special client requests to boost revenue by ~ 30% over a 4 month period at the company's main location-Managed staff schedules, inventory and store revenue to maintain the flow of the company and reduce waist by 25%-Provided stellar customer service to new and regular clientele to reinforce engagement with company

-Gathered client input and data to implement curated content for successful marketing campaigns that increased store traffic by ~ 50% over a 6 month period-Utilized sales techniques to market popular products and new releases, increasing store sales by ~80% over a 3 month period-Used interpersonal skills to cater to each client and present the best products