Responsible for communicating with customers all around the world every day.On a daily basis:Accountable for shipping documents, issuing all kind of special certificates required for shipping purposes, booking shipments and cooperating with all kind couriers (TNT, DHL, FedEx, UPS etc), truck delivery companies such as K&N, FAHRENHEIT etc.Interaction with production, launch, packing section, engineering department, warehouse, and IGD department etc.Inputting and coordinating customers orders through EPICOR software programming, using AMS, CMS, MRP etc.Constantly monitoring shipping schedule, make sure that cargo and promise goods leave on time.Always be certain to meet customers needs and requires, always there to help the customer to improve and make sure that stay fulfills, happy and satisfied.I am thrilled to work in the chain of success!!

Agriculture production and operation - Department Manager/Business owner Iz Našeg Vrta, Tuzla (Bosnia and Herzegovina)Company oriented towards traditional food production (i.e. juices, salads, etc.)• Collecting seeds for planting vegetables• Growing seedlings in greenhouses• Organic planting and cultivation of vegetables in greenhouses - Purchasing raw materials for food production• Operating and managing entire production process

Sprint/Houston Associates Ins./C1C, Contact One Communication,, Tuzla (Bosnia and Herzegovina)•Providing customer service supporting US forces in Bosnia and Herzegovina, Hungary and Croatia.•Providing assistance to over 4000 users in making private/official phone calls on Commercial, IPN, DSN, MSE and INMARSAT Networks.•Providing customers with Dialling Instructions (dialling 1-800, DSN, Commercial, etc.), including switchboard Conference calls.•Updating, maintaining and distributing MND(N) Phone Book to all interested parties. •Providing user assistance with phone numbers and connection services in the MND(N) region.•Providing interpreter services (English to Bosnian and vice versa) for Emergency calls coming into the operations centre from remote sites.•Providing routine monthly maintenance checks of INMARSAT Network phone lines.•Monitoring the Data Communication Links that comprise the MND(N) Sprint and Defence Information System Agency (DISA) WANs.•Reporting failures on Sprint and DISA Communication links and equipment to 5th Signal Command.•Drafting, finalizing and distributing Outage Reports on Sprint and DISA Communication links and equipment to 5th Signal Command.•Facilitating communication between engineers, technicians, government and military authorities. •Security monitoring of Sprint Communication equipment, using Phoenix Alarm System software.•Providing troubleshooting services to TC3 LAN users before the problem escalates and is forwarded to Network or Phone Technicians.•Generating, tracking and closing trouble ticket of Network/Phone problems for TC3 users utilizing Action Remedy, Track It and Microsoft Access databases.•Generating Daily Reporting on completed/uncompleted tasks and Summary Reports for Communication and Security System failures.