Senait I. Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Currently pursuing an Executive Coaching Certification with hands-on coaching experience with leadership, focusing on enhancing clients' leadership skills, goal alignment, and performance development.
• Conduct one-on-one coaching sessions, guiding clients through self-discovery and strategic goal-setting, while reinforcing accountability.
• Apply advanced coaching frameworks and methodologies, including active listening, powerful questioning, and feedback techniques, to support personal and professional growth for clients.
• Engage in supervised sessions and peer reviews to continuously refine coaching techniques and effectiveness.

Toronto, Ontario, Canada

• One of seven enablers reporting to the Director of Enablement, supporting the organization by developing and implementing strategic programs that enhance sales productivity, drive customer success and align.
• Manage end-to-end enablement programs for Sales & Customer Success Group teams, from content ideation and creation to delivery, reinforcement, and review.
• Designed engaging and comprehensive learning opportunities, encompassing various methods such as live instruction, on-demand coursework, playbook creation, and leadership coaching.
• Led the development of a comprehensive tools enablement strategy from inception, conducting thorough quantitative and qualitative data analysis with a team to identify challenges, build out enablement solutions and.
• Led change management efforts for a global tool migration, developing and executing comprehensive change strategies, stakeholder communication plans, and training programs, ensuring smooth transitions.

Toronto, Ontario, Canada

• Developed and executed strategic plans for the ERG to align with organizational goals and promote diversity, equity, and inclusion (DEI) initiatives.
• Collaborated with cross-functional teams, including C-level leaders, to develop and implement diversity and inclusion initiatives aligned with organizational goals.
• Provided insights and recommendations to C-level leaders on diversity, equity, and inclusion strategies, policies, and practices.
• Planned, organized, and executed educational sessions, company-wide events, speaker series, and cultural celebrations, to raise awareness and foster dialogue around diversity and inclusion topics

Toronto, Ontario, Canada

• Managed a team of 10 Customer Success Managers, reporting to the Director of Customer Success, driving process improvements to ensure alignment with business goals and enhance customer satisfaction
• Led, coached, and oversaw a team of 10 Customer Success Managers and Enterprise Managers throughout the entire lifecycle, improving team performance by 20% through regular training and performance evaluations.
• Manage end-to-end enablement programs from content ideation and creation to delivery, reinforcement, and review.
• Established and maintained strong relationships with key stakeholders, including C-level executives, to understand customer goals, challenges, and expectations, and align customer success initiatives with business.
• Acted as a voice of the customer within the organization, advocating for customer-centric practices and driving cross-functional collaboration to address customer needs and pain points effectively, improved the Net.
• Prevented $1.5 million in potential churn during the pandemic by implementing strategic retention initiatives such as reduced rates for long-term agreements, personalized customer outreach, enhanced support services.

Toronto, Ontario, Canada

• Designed and delivered lectures on consultative sales, delivering exceptional service, and tool-based courses to up to 50 students.
• Delivered one-on-one coaching sessions to students, addressing individualized needs related to the curriculum content, and enhancing overall performance.
• Conducted comprehensive assessments of students' assignments, tests, and exams, identifying strengths and providing unbiased feedback for improvement.
• Created and content and partnered with an Instructional Designer to construct a 6-module course on the Blackboard platform for Humber's continuing education program.

Toronto, Ontario, Canada

• Oversee operational, financial, KPI reports, and resource-related tasks for an independent business, ensuring ongoing sustainability and profitability.
• Drove business growth by actively hunting for leads, conducting cold calls, and representing the company at trade shows and industry events, resulting in a 20% increase in client acquisition and revenue.
• Responsible for cultivating and maintaining client relationships and partnerships to secure recurring business, identify potential opportunities, and ensure exceptional customer service.
• Led cross-functional teams of freelancers, overseeing project delivery, and milestone achievement.
• Managed negotiations and finalized contracts and agreements with business partners, vendors, and customers as the owner of the business.