Senan Clancy Email & Phone Number

Cork

• Currently working in the Learning and Development team based within the GFO Service Quality & Improvement Department of Clearstream.• My main responsibilities are to provide induction training to new starters in the company, provide specific BAU training to new starters and existing employees in the Asset Services Departments and create training material such as training videos and guides. • Developing communication and interpersonal skills by interacting with trainees, co-workers and management.• Developing time management skills by completing tasks within a proficient and timely manner.• Developing organisational skills by completing tasks within a timely manner, ensuring trainees receive adequate training and ensuring adequate training material is created to support the trainees.

Cork

• Worked in the Vestima Account Opening team based within the Data Management Department of Clearstream.• My main responsibilities were to send account opening requests to transfer agents using SAP C/4 Hana, provide customers with regular updates regarding these requests in English and French using SAP C/4 Hana, provide induction training to new starters in the Asset Services Departments and update the team Microsoft Excel tracker list whenever a SAP ticket was closed by me.• Developed communication and interpersonal skills by interacting with customers, transfer agents, trainees, co-workers and management.• Developed time management skills by completing tasks within a proficient and timely manner.• Developed organisational skills by completing tasks within a timely manner, ensuring customers received updates regarding their requests on a regular basis and ensuring new starters received an adequate induction.

Macroom, Co.Cork

• Regularly required to act as a substitute special needs assistant in several classes within a primary school for children aged 3 - 14 years old. • Primary role as a substitute special needs assistant was to assist the children in their classroom duties and supervise their outside classroom activities. • Developed time management skills by completing tasks within a proficient and timely manner.• Developed communication skills and interpersonal skills by interacting with co-workers and pupils. •Developed organisational skills by assisting the children in their classroom duties and supervising them outside their classroom activities.

Cork

• Completed a summer internship in the Accounts Receivable team based within the Finance Department of Apple.• My main responsibilities were to process refunds for customers on RRT, obtain customer invoices for my co-workers using SAP, process customer master data change requests using GMACC and create Microsoft Excel spreadsheets containing details of UK based customers who sent cheques to Apple. • Developed communication and interpersonal skills by interacting with customers, co-workers and management.• Developed time management skills by completing tasks within a proficient and timely manner.• Developed organisational skills by completing tasks within a timely manner, ensuring refunds were processed accurately and ensuring customer master data change requests were correctly processed.

Cork

• Completed an archive on the Irish Theatre Ballet for my 3rd year work placement based within the Digital Humanities Department of University College Cork.• My main responsibilities were to upload images to the archive using Omeka 2.0, insert the metadata for these images using Omeka 2.0, assign tasks to 8 UCC 2nd year BA Digital Humanities + IT students and to conduct interviews with past pupils of Joan Denise Moriarty for the archive.• Developed communication and interpersonal skills by interacting with work placement mentor, 2nd year Digital Humanities + IT students and interviewees. • Developed time management skills by completing tasks within a proficient and timely manner.• Developed organisational skills by completing tasks within a timely manner, assigning tasks to 8 UCC 2nd year Digital Humanities + IT students and organising interviews for the archive.

Bachelor Of Arts (B.A.), Digital Humanities And Information Technology

Graduates of UCC’s BA in Digital Humanities & Information Technology are uniquely balanced across the arts and computing, having studied.

Leaving Cert