Daniel Dammerman Email & Phone Number

Garner, NC, US

Raleigh, North Carolina, United States

Value selling both direct and through Channel, primarily to MSP customers. Achieved President's Club honors in first year of eligibility.

Robinson, Illinois

Advisory, leadership, and steering for my alma mater's coursework, staffing plans, and employment network.

Raleigh-Durham, North Carolina Area

Responsible for all account management activities for service providers, systems integrators, and manufacturers headquartered in North America. Simultaneously accelerating growth for my clients and my company. Named 2019 "Rookie of the Year" for NCR North America (NAMER).

Missoula, Montana Area

Selected to Chair the 2017 - 2018 President's Club. Inducted into Missoula Chamber of Commerce Rangers

Missoula, Montana Area

Full Service Support and Sales of Telecom Services, IT, and Merchant Services.

Missoula, Montana Area

Whitefish, MT

Built base from 0 up to 150+ clients in under three years, including most of the county's largest employers. Reduces my clients costs by an average of 30%. Showed my clients how to take advantage of new technologies and unlock new efficiencies to enhance their business processes. Helped many clients achieve business results including increased customer.

Greensboro, NC

Leadership, management, oversight, strategic guidance, and steering on transformation of multiple Quality Assurance initiatives. Work is on-track to deliver well into mid-six-figure cost-savings to client.

Variety of enhancements to marketing, delivery, and order fulfillment on mobile internet solutions and devices.

Full responsibility of 82 applications supporting Avaya Global Services (a $2.5 B division of Avaya Inc.) Responsiblities included break/fix, problem/incident management, release management, upgrades, and rigorous implementation of IT best practices. Managed 3rd party team of up to 100 offshore individuals (Asia). Met "uptime" target metrics while reducing.

Oversight of $30M project portfolio delivering IT-based solutions which enabled the corporation to expand its strategic and competitive frontier. Projects included all aspects of delivery (Design, Test, Implement) for Siebel Call Center 8.X, a Customer Master Database, and an enhanced Customer Self-Service Web Portal.

Design value proposition and related communications for new Avaya flagship maintenance offering, (IPSS). Track/monitor customer satisfaction for customers opting into new offer. Cross-referenced customer pain/delight with share-of-wallet studies. Customer facing role.

Project leader for a variety of quality-focused, cross-functional projects. Certified as a Green Belt.

Served as technical expert for Avaya's industry leading Audix voice messaging platform. Duties included break/fix troubleshooting of UNIX platform and all networked devices and nodes, and mission-critical upgrade activities for Premium customers. Worked in conjunction with labs and product development on new product introduction and Beta testing of Avaya.

Contact center agent supporting Avaya's industry leading CMS application at a technical expert level. Responsibilities included UNIX/Solaris troubleshooting, customer issue/incident resolution, billing, and maintaining customer satisfaction.

Worked at variety of client sites in a post-sales capacity, performing design and implementation of communication systems, networks, contact centers, etc. Led projects for variety of clients including mission critical work at Fortune 100 Headquarters. Served clients representing many vertical markets, including retail, insurance, finance, State, Local &.

Certificate, Executive Presence And Influence; Persuasive Leadership Development, Business

Certificate, Strategic Sales Management

Mba, General Management

Activities and Societies: Director of Comedy/Social Chairman. Cold Call Chronicle Managing Editor. Cold Call Chorus Music Director..

Bsbm, Business Management

Graduated with Honors.

Aas, Telecommunications

Activities and Societies: Student Senate Elected Representative for School of Telecommunications. Dean's List Honors. Carried double major.

Master Of Business Administration - Mba