Sendil Mourougan. C Email & Phone Number

Professional SummaryWith a Doctorate in Business Administration specializing in Quality Management and over 22 years of experience, I've excelled at Integra Software Services, currently leading the Central Quality Process Excellence Team. My expertise covers Operations, Quality, and Learning & Development Management. I excel in driving precise business operations and implementing strategic initiatives for sustainable account growth, prioritizing top-line and bottom-line improvements.Doctorate• Doctorate in Business Administration specialization in Quality ManagementProfessional Certifications• IRCA-CQI QMS certified LEAD AUDITOR (IRCA, UK, Certificate UDN No: 273113)• Six Sigma Black Belt• ISO 27001:2013 ISMS certificationQuality Management across organisation1. Trainer for Quality Management System (ISO 9001:2015)2. Developed Process Flows, Checklists, Manuals and Work instructions for the Production Processes.3. Business Transformation Team - Development of 75 Business Management Process for the organisation4. 1000+ customer feedback analysis, corrective and preventive action implementation5. FMEA implementation6. Case studies preparation and Integration in training curriculum based on learning’s as systemic corrective action7. Internal Quality Audit Planning, Management & Preparation of audit reports8. External Certification and Surveillance Audits9. Six Sigma Projects - OTD improvement, Quality Improvement10. Handled 200+ audits for the organisationOperations Management• Handled Multiple Delivery Units, Multiple Functions & Multiple Customers together1. Team Development • Developed 150+ production team for CUP (2016)• Developed a new team of 70+ members for OUP (2021)2. Recognition• Best Delivery Unit Award for Business Growth (2017)• Best Quality Projects – First Prize, Second Prize (2016)• State Level CII Quality Circle Competition (2015)• Best Suggestion Award (2003)Learning and Development1. Training Curriculum Development• Developed Training Curriculum, Training Presentations, Tests for QA professionals• Developed Questionnaire for Supervisory Development Programme• Polytechnic e-publishing curriculum and training material development 2. Achievements – Learning & Development• Trained 500+ Quality Professionals 3. Recognition – Learning & Development• Appreciation award for Quality Control Trainer (2007 & 2008)• Appreciation award for Company Value System Trainer (2009)Academic Achievements - Govt. of Pondicherry Prize• Best outstanding student• Best Project Award

Listed skills include Quality Assurance, Internal Audit, Auditing, Documentation, and 39 others.