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I enjoy working with passionate teams to bring dreams to reality. I thrive on challenges and opportunities for design, as well as 'fix it now' situations. I love working closely with engineering teams, but am most excited by projects that involve bringing different groups together to produce a polished product in support of a quality customer experience.I care a great deal about customer experience and take it into consideration in all that I do. I enjoy documentation, training, and communication.Specialties: I'm driven to provide the best customer experience possible, whether it's an immediate interaction, behind the scenes in anticipation of the customer's needs, or following up when we've fixed an issue that affected a customer.
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Senior Manager, Customer SuccessAzul Aug 2023 - PresentSunnyvale, Ca, Us -
Staff Customer Support EngineerAzul Apr 2020 - Mar 2024Sunnyvale, Ca, Us
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DropboxerDropbox Aug 2016 - Apr 2019San Francisco, California, UsAt Dropbox, I led a small team focused primarily on internal engineering documentation. We researched the needs of documentation creators, maintainers, and users, chose a single platform for documentation, designed and drove implementation of improvements to the system, and drove a cultural shift around documentation, recognizing people for the value of their contribution to quality documentation. I also had the honor of co-leading Pridebox, Dropbox's LGBTQ+ employee resource group, and getting to work closely with the DEI (Diversity, Equity, and Inclusion) and Social Impact teams. Through this role and the support of incredible folks at Dropbox, I not only got to make a difference in the day to day experience of LGBTQ+ folks at Dropbox, but I got to help make the world a better place for transgender people, including giving a talk at Lesbians Who Tech on how to make your workplace more inclusive for transgender people. -
Director, Customer SupportAzul Systems Jun 2008 - Aug 2016Sunnyvale, Ca, UsAzul's customers face some of the most challenging and interesting problems. Azul's support team helps customers use Azul's technology and tools to find and solve the issues they encounter, from environmental issues to performance or concurrency issues in code. I was fortunate to lead a small team of technical folks who are passionate about customer success. One of our customers posted a review online which read "Azul has the best customer support of any vendor". This is what the Azul team strives for every day, and is proud to achieve.
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Bass Player & VocalistThe Hand Puppets Jan 2007 - 2014indie alternative rock
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Solutions ArchitectMakena Technologies Jan 2008 - Jun 2008UsIn addition to managing service Operations, architected technical and process solutions. Worked with Engineering and Operations teams. Focused on release process and program management. -
Manager Of Cluster OperationsMakena Technologies Apr 2005 - Jan 2008UsGrew the Operations team from 3 to 13 over 3 years.Managed 24x7 service operations; systems infrastructure including hardware, operating systems and colocation facilities; support of 3rd party applications; corporate IT; and integration engineering of our custom application for operations support.
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Manager Of Cluster OperationsThere, Inc. Sep 2001 - Apr 2005Unix Systems Administration and Corporate IT Operations for small company through growth to medium sized company, from before the first alpha test through public launch of the There.com service. Involved in all aspects of 24x7 service operations. Managed Tier 1 service operations.
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Unix Systems AdmnistratorHearme/Mpath 1995 - 2001Mpath Interactive became HearMeUnix Systems Administrator involved in all aspects of 24x7 service operations. Worked closely with engineering to create operationally sustainable services. Assisted in design and deployment of distributed colocation facilities. Managed 24x7 Network Operations staff.
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Unix Systems AdministratorSri International 1994 - 1995Menlo Park, Ca, UsSupported SRI researchers and the US Army's TACCIMS network (Theater Automated Command and Control Information Management Systems) in South Korea. -
Unix Systems AdmnistratorTaos Mountain Software 1994 - 1994Boise, Idaho, UsContractor for Sun Microsystems. Supported North and South American Field Service Offices. Most work was done remotely from Palo Alto, CA. Spent some in-person time at offices in southern California while the offices were between full time systems administrators. Assisted with all aspects of Unix Systems Administration. Helped move field offices to Solaris 2.x. -
Unix Systems ProgrammerRutgers University 1988 - 1994New Brunswick, Nj, UsPart time unix systems administrator while a student, followed by full time work in the Network Services group, maintaining and contributing to Track, a software distribution and management system used across the entire university to manage unix systems.
Seneca Spurling Skills
Seneca Spurling Education Details
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Rutgers UniversityMusic
Frequently Asked Questions about Seneca Spurling
What company does Seneca Spurling work for?
Seneca Spurling works for Azul
What is Seneca Spurling's role at the current company?
Seneca Spurling's current role is Customer Success at Azul Systems.
What is Seneca Spurling's email address?
Seneca Spurling's email address is se****@****box.com
What is Seneca Spurling's direct phone number?
Seneca Spurling's direct phone number is +165079*****
What schools did Seneca Spurling attend?
Seneca Spurling attended Rutgers University.
What skills is Seneca Spurling known for?
Seneca Spurling has skills like Java, Java Enterprise Edition, Xml, Linux, Spring, Web Services, Sql, Tomcat, Oracle, Mysql, Weblogic, Jboss Application Server.
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