Hemanth Kumar, Cism, Pmp, Csm®, Togaf® Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Responsible for end-to-end technology services covering IT governance, security, risk management, audit and compliance, platforms evaluation, solutions delivery, project, vendor, budget, IT operations management & lead cross functional IT team. Reported to CFO (Sept 2020 – July 2023) and Executive VP - IT (Aug 2023 to Oct 2024)•Led time sensitive ERP transformation from Oracle to D365, implementing Finance, Procurement, & HR modules across 90+ entities with a cross-functional team of 35+.•Transformed real estate leasing operations by migrating Oracle & Yardi systems to a unified Dynamics CRM P365 platform for residential, commercial, & retail units.•Led the transformation of legacy systems for Skydive, to a new connected digital ecosystem & unified across L&E assets with an omnichannel approach (web, B2B, marketplace, and POS).•Implemented 60+ initiatives under the Edge 101 digital transformation program to enhance operational efficiency, customer experience, & data-driven decision-making.•Established data analytics platform for management reporting of all assets & support functions.•Championed AI/ML, predictive analytics, & RPA, from workshop to prototype & implementation.•Achieved a cloud-first approach, migrating over 95% of critical platforms to the cloud.•Directed a multimillion infrastructure build for Skydive, Deep Dive, and Dubai Harbour, covering data centers, network, telecom, security, & server setup over 200,000 sqm.•Led pre-ops IT set up for 8 new Five Guys outlets across the UAE & 10 office locations.•Led cybersecurity initiatives including MDR, PAM, IAM, & email defense initiatives, aligning IT risks with organizational goals.•Drafted & formalized IT policies on security, operations management, & business continuity.•Managed IT budget under target for 3 consecutive years.•Engaged in 8 IT audits with internal & external auditors (KPMG, PwC, Deloitte), addressing 56 findings to enhance process efficiency & implement automated controls.

Dubai

I was responsible for managing business applications of multiple business units across Meraas & Shamal holdings covering Platforms evaluation, solutions delivery , project management , vendor management, budget management & manage in-house application development & support team.•Evaluated & Led platforms delivery covering L&E, Cinema, Hospitality , F&B, travel / destination management , skydive drop-zone, retail and supermarket covering multiple digital channels.• Enabled digital & paper less transformation across all business units with applying RPA, BOT , AI / MI technologies. • Enabled executive management with real time data analytics / business insights across multiple business units.•Led proof of concept to adapt new technologies in the area of responsibility.• Managed IT budget covering L&E, Cinema, Hospitality, F&B, Shamal holding & urban food business units.L&E : Implemented Ticketing & POS solution across multiple sales channels ( B2C , B2B , at gate ) & sales cloud CRM with integration to Oracle finance. Cinema : Implemented ticketing & pos solution across multiple sales channels ( B2C , Self service kiosk, box office ).Supermarket : Implemented ERP / POS systems & rolled out 9 supermarket with integration to Oracle finance & extending to upcoming hyper & super markets with customer engagement program covering mobile app, analytics, loyalty..Skydive drop zone : Implemented booking platform covering multiple sales channels B2C , B2B , self Service kiosk for waiver ) & extended for manifesting aircraftsF&B: Implemented POS & P2P solutions for over 15 concepts covering 40 + restaurantHospitality: Implemented technology stack covering Booking , procurement , POS system covering multiple sales channel.Health Care: Oversee of HIS Application landscape with required integration to medical equipments & regulatory authorities.Corporate : Implemented Hyperion financial consolidation, Oracle inventory & middle ware solution

Dubai, United Arab Emirates

I was an onshore consultant responsible for solutions delivery, business process management, defining project scope, project management, pre-sales support and managing off-shore partner's applications delivery. Reported to CCEO. Established Inovate's application delivery model. . Built and ramped up application development team.. Evaluated and finalized solutions partner program with principal.

Dubai, United Arab Emirates

I was responsible for projects / delivery management of legacy applications and managing IT application support across ME region. Reported to Chief Information Officer• Launched web application designed for Zurich brokers ( www.zurichmebrokers.com ) with systems integration for claims and finance management• Consolidated applications running multiple instances across ME to single instance and hosted in centralized citrix metaframe environment to support Zurich strategy to implement hub and spoke operation model• Revamped 38 products definitions implemented in legacy application to be unique across ME countries• Migrated legacy application data to enterprise SOA application landscape ( www.zurichpartnerzone.com ) to support Zurich mission in the ME countries• Collaborated with IT infrastructure team to build legacy application environments• Managed IT application support across ME region within ITIL framework

Bangalore, India

I was responsible for project management, pre-sales support and leading offshore development team (UK and US clients). Reported to Vice President• Established and managed project team covering rate updates, quality check and build generation to various insurance carriers through their quote engines• Delivered media planning application and BI interface by leading offshore development team

Dubai, United Arab Emirates

I was responsible for ecommerce program and IT operations management (post go live). Reported to Owners / Directors• Designed and implemented ecommerce web site www.aido.com• Implemented Focus ERP solution for purchase management, sales process, inventory management, logistics and delivery and financial management.• Implemented systems integration between ecommerce site and ERP application for real time data exchange related to products, customers, sales and deliveries.• Processed media data transformation (extracted from providers in UTF format and migrated to aido site).• Evaluated, recommended, purchased, designed and implemented IT infrastructure for aido operations.

Dubai, United Arab Emirates

I was responsible for maintaining existing non oracle based business applications and applications delivery. Reported to Senior Manager - IT• Implemented Hire craft recruitment software, DAMAC online newsletter , synergy application and supported Microsoft Great Plains

Dubai, United Arab Emirates

I was responsible for 3rd party logistics solutions delivery, pre-sales support and IT operations management. Reported to General Manager• Implemented warehouse management system with real time data capture through mobile radio frequency devices, and systems integration with bar code solutions and EDI.• Built IT infrastructure including radio frequency solutions for logistics division. • Managed IT operations providing end to end services• Delivered outsourced warehouse management system and maintained source code for future enhancements• Designed, developed, optimized, implemented and administered IT department SOPs fulfilling ISO 9001: 2000.

Certificate In Disruptive Strategy

Pursuing Doctor Of Philosophy - Phd, Information Technology Document Management

Master Of Business Administration - Mba, Information Technology

Education record