Seniyah Khan Email & Phone Number

Plano, Texas, United States

Houston, Texas, United States

• Developed a comprehensive user manual by collaborating with a team of 2 data scientists for a new generation of PROS product, leading to enhanced usability and improved experience for 40 users
• Engaged with 3-4 clients in daily scrum standups, interpreting their non-technical requests and translating them into actionable configuration steps, bridging the gap between technical and non-technical stakeholders
• Leveraged extensive knowledge of SQL and XML to ensure PROS software alignment with multiple client systems, conducting thorough verification and adapting configurations as needed for seamless integration

Houston, Texas, United States

• Developed an optimal posting schedule considering customer web traffic, leading to increased engagement, improved visibility, and enhanced user satisfaction for 80 users
• Created engaging text, image, and video content on social media pages, resulting in increased audience engagement, higher click-through rates, and growth in followers by 70%

Houston, Texas, United States

• Assisted IT team in maintaining and troubleshooting hardware, software, and network systems, resulting in a 15% decrease in downtime and a 85% increase in overall system efficiency
• Provided IT support in various areas including cybersecurity, networking, analytics, and data management, resulting in improved system performance and increased productivity
• Advised technical support and troubleshooting assistance to resolve complex issues for customers, resulting in 95% customer satisfaction and retention

Houston, Texas, United States

• Learned different 3 technologies pertaining to front-end and back-end development and how it can apply to IBM’s internal work-stream, exposed to API’s and how information technology is tied to IBM’s internal processes
• Utilized React and JavaScript to develop front-end applications that included tools such as checklists, navigations bars, etc.
• Developed a front-end application in Python, C++, C#, JavaScript for Business Process Management Platform (BPM) that included automating and executing business processes from beginning to end to be used by 30 people

Houston, Texas, United States

• Processed third party billing claims and assist prior authorization completion using Intercom database software
• Prepare medications and address inquiries for an average of 30 patients per shift
• Trained 2 newer pharmacy technicians on proper procedures and policies to ensure store standards are met

Houston, Texas, United States

• Responsible for improving operational efficiency by 10% by automating SMS appointment reminders to clients to minimize no-shows
• Maintained an inventory management system on Excel with over 200 products to generate monthly sales reports

Houston, Texas, United States

• Assisted an average of 40 customers per shift in finding or selecting items, and provided recommendations which led to generating $7,000 in revenue
• Balanced and tracked cash/card management up to $2,000 daily in the POS system

Bachelor Of Science - Bs, Computer Information Systems

Minor, Business Administration And Management, General

General Studies, 3.76

Activities and Societies: The National Society of Leadership and Success Houston Community College Dean’s List every semester – Fall 2020.