Komal Sen Email & Phone Number

Sunnyvale, CA, US

Cupertino, CA, US

• Led design and implementation activities of Apttus CLM and played key role in a transformation project at leading global risk and reinsurance specialist customer wherein quote lifecycle was brought down from 3 weeks to.
• Lead a team of Salesforce lightening configuration engineers and developers. Responsible for overall implementation project success and customer satisfaction with Salesforce and Apttus CLM solutions.
• Collaborated with Client business stakeholders to translate business requirements into technical solutions, lead requirement sessions, solution design, build review, oversee UAT’s, deployments, post production support.
• Drive all aspects of successful implementations from requirements and design to training and delivery. Provided Apttus X-Author for word expert services to various clients

• 6+ years of experience as CRM Solution Architect, Business/Systems Analyst, CLM Functional Consultant, Product Configurator, Production and Support
• Led over 15 successful Contract Lifecycle Management Software (CLM) implementations at large companies.
• Strong domain expertise in Quote-to-Cash (QTC) including Contract Lifecycle Management (CLM), Apttus X-Author for word/Mac, Intelligent Approval Workflows (IWA)
• Spearheaded major Microsoft/Azure CLM project for Apttus. Streamlined Contract processes and provided users with more efficient solutions.
• Proven track record of driving decisions collaboratively, resolving conflicts and ensuring follow through with strong verbal and written communication
• Worked in Agile Scrum environment and participated in Sprint meetings, including Sprint Planning, Product Backlog Grooming Sessions, Sprint Review, Sprint Retrospective, and Standup Meetings.

Redlands, CA, US

• Major consulting assignments via Xoriant corporation
• Provided best practices and advised on technological alternatives for optimizing Salesforce’s lead management process. Analyzed project from the beginning, automated as is processes, and devised ways to improve time.
• Developed innovative change management process for Salesforce deployments, which enabled more consistent and efficient workflows for all Salesforce developers and business analysts.
• Managed 2000 users, 70 profiles, 440 roles and multiple portals and applications. Worked on validation rules, workflow rules, assignment rules, approval process, and auto response rules.
• Created and configured tabs, record types, page layouts, custom objects, validation rules, workflows, approval processes, and data loaders.

Redwood City, California, US

• Major Consulting assignments via Infovity, Inc
• Provided production and support for Oracle apps applications. Team member in major Global Campaign to Cash Project gathering requirements for Tele service, configurator, Order Management and EchoSign Implementation
• Provided 24/7 global support for America, Asia, and Europe, receiving praise from many customers for technical expertise and prompt service. Conducted weekly presentations about the status of customers to the change.
• Analyzed business requirements, created process reviews, and generated solution design documentation. Set up company profile, currency management, company information, and language settings. Managed user-interface.
• Provided business and system analysis for Oracle products. Collaborated with user groups to gather requirements for implementations. Outlined projects and drove them to completion
• Developed test plans, created test cases, and established testing protocols.

Etobicoke, ON, CA

• Triaged IT problems and documented them in ticket-tracking system.
• Developed presentations and gave demos for clients.

Master'S Degree, Engineering/Industrial Management

Bachelor’S Degree, Electronics Engineering