Chris Senn Email & Phone Number

Nevada, Tx, Us

Dallas, Tx, Us

New York, Ny, Us

Managed a team of Tier 1 and 2 engineers in a support environment Provided Tier 3 support Created proposals for hardware/software upgrades to customer environments Managed/implemented projects for new hardware/software installations Created support logs for monthly invoices issued to customers Created detailed monthly reports for customers Set goals for team members Executed annual performance reviews for team members Conducted interviews for hiring of new team members SME and trainer for new team members Created training and knowledge transfer documentation Built/Managed VMWare ESXi 5.X/6.X environments Antivirus management with McAfee EPO 5.X, Symantec Endpoint/Symantec.Cloud and TrendMicro Cloud Server backups via ArcServe and Veritas Backup Exec 12/14/16/20 Configured Juniper firewalls, Cisco switches/routers, Sonicwall firewalls, Junos Pulse Secure VPN, RSA appliances Installed/managed IBM DS3512 and V3700 SAN units w/FC Installed/managed IBM and Lenovo standalone and blade servers Tracked issues through proprietary incident management system

Mclean, Va, Us

* Supported a global infrastructure with 1000+ virtual machines and physical servers* Provision Windows Server 2003/2008(R2)/2012(R2) in a VMWare environment* Configure VMWare host and datastore clusters* Provide level 3 support for application developers and users* Created Powershell scripts to automate daily tasks* Worked incident and change request tickets for server breaks and critical issues

Us

• Managed a team of multiple skillsets and personalities to provide business and drilling rig infrastructure• Managed resources dedicated to multiple teams and business units• Created a hardware lifecycle for infrastructure equipment• Negotiated with vendors for new hardware and software to be deployed internally and at the rig site• Developed a lifecycle for hardware images• Worked with other business unit managers to develop the goals and direction of the team• Performed as a technical expert for many different projects• Responsible for maintaining the corporate datacenter• Responsible for budgeting and project development for the infrastructure team• Installed and configured Symantec Endpoint Manager 12• Created and participated in an on call rotation for data center issues as well as remote rig support issues.• Assisted with the design and implementation of a VMware ESXi and Windows Server based Rockwell Automation control system for drilling rigs.• Performed software and hardware audits to ensure license compliance.• Coordinated with different business units on joint projects to improve drilling performance.• Research and Development on new technologies like Hyper-V 2012 as alternatives to current solutions.

• Responsible for developing images to be deployed to drilling rig sites.• Responsible for developing desktop images to be deployed at the office.• Responsible for maintaining punch blocks and wall jacks.• Coordinated with outside contractors to install cabling and termination.• Provided HP server support to other development departments.• Provided VMWare ESXi 4.1 support to other development departments.• Responsible for PC/Server hardware maintenance and installation.• Provided 3rd tier support to the Rigline support center.• Provided help desk services to the building.• Responsible for data center maintenance for worldwide rig data.• Responsible for troubleshooting Cisco routers/switches on rigs deployed worldwide.• Responsible for testing and evaluating new server hardware to be used in the field.• Responsible for testing and evaluating new networking hardware.• Respnosible for rig network design.• Responsible for troubleshooing LAN/WAN issue for the local office.• Responsible for managing ESXi 4.1 environment in the data center.• Responsible for designing virtual infrastructure to be deployed to drilling rigs.• Responsible for managing group policy for Windows server 2003/2008 images.• Managed multiple imaging projects.• Responsible for installing and maintaining Windows Server 2003/2008/2012 machines.• IT Technical Lead for other departments’ projects.• Served as Team Lead for imaging projects.• Served as Technical Manager for the department for all projects.

Odessa, Texas, Us

• Responsible for the imaging, maintenance, repair, and new installation of PCs and software for all the city employees• Symantec Ghost Server Administrator• Windows Server 2003/2008 imaging and installation• Windows XP, Vista, 7 Imaging and installation• Responsible for troubleshooting hardware and software issues• Backup Lotus Notes Administrator• McAfee EPO Administrator• Created and modified forms, views and databases for the Domino Servers• Administered NAS devices • Researched software and hardware solutions to keep systems up to date• Performed network troubleshooting to isolate failures• VMWare ESXi 4 Administrator• Some Cisco switch configuration• Performed network troubleshooting when needed• Responsible for Dell server hardware troubleshooting and replacement• Responsible for using Symantec Ghost to backup servers• Some SQL 2005/2008 Installation/Configuration• Helped create new policies and procedures for reporting and responding to outages

• Responsible for traveling to client sites to repair/install computer equipment including mainframes, printer, personal computers, CRT displays and serial/cat5e networks/networking devices• Opened and updated repair tickets with parts used, labor time, and detailed descriptions of the clients’ problems and the solutions to those problems

Bs, Information Technology W/Conc In Networking And Telecommuncations

Chemistry

Nuclear Engineering, Electronics Engineering Technology