Senol Akin Email & Phone Number

San Diego, California, US

San Jose, CA - California, US

*Managed overall success of 23 enterprise and mid-market customers totalingover $8M in ARR*Proven track record of driving successful adoption of our products/servicesthrough assisting with training and ongoing support initiatives*Identified and booked $1.5M in upsells by analyzing usage data, identifyingcustomer pain points, and leveraging my position as.

San Francisco, California, US

*Managed 8 strategic clients totaling over 2.5 million in ARR*Partnered with Sales on renewals and identified upsell opportunities for new products*Built trust and strong client relationships among day-to-day contacts and key executive sponsors/stakeholders*Partnered with Product and Engineering team to provide client feedback and present and pitch.

San Francisco, California, US

South Plainfield, New Jersey, US

*Account management of high revenue generating, strategic accounts*Identify upsell opportunities based on client business objectives*Project manage major software releases which include scheduling and leading weekly planning meetings, resources planning, document gathering and contingency planning*Project manage custom client projects using Scrum.

San Francisco, CA, US

• Manage Enterprise client relationships (Merck, Sony Music Entertainment, Sony Corporation of America, Avis Budget Group, TracFone Wireless)
• Post sales account management of privacy services
• Project management for certifications of TRUSTe privacy programs, specializing in Web, EU Safe Harbor, TRUSTed Cloud and Mobile
• Identified upsell opportunities and bought in an additional 30% in revenue in Q3 and Q4 2012
• Collaborate with other departments (sales, marketing and legal) to provide comprehensive privacy services and solutions to client

San Francisco, California (CA), US

*Built the world’s first NeuroPanel which consists of 3000 consumers participating in marketing studies from their homes using proprietary software and hardware that reads brainwaves and other biosensory information to determine emotion and cognition*Defined new products to ensure seamless integration with existing software*Managed beta testing and User.

New York, NY, US

*Project manager of major initiative to internalize survey hosting and programming to directly reduce product development costs by 50%.*Manage transition schedules of vendors and internal stakeholders for survey programming and implementation of SQL database tool.*Business needs translator between Systems Development and Research Managers to gather BRD.

New York, NY, US

*Responsible for all operational aspects for data collection and reporting platform; primary responsibilities included data acquisition, data processing, report generation, data quality and resource management.*Operational lead for tactical data collection and reporting platforms with $1 million revenue.*Managed team of four off shore resources for bill.

*Managed panel integrity by monitoring surveys and panelists in field, panel culling, profiling panel for most current demographic data, managed ratios between attrition and recruitment and provided panelist customer service support via email and phone.*Worked with development team and business analysts to coordinate priorities and timelines on.

Performed various administrative tasks such as filing documents with the San Francisco Superior Court, providing weekly status reports to paralegals and attorneys and prioritizing and tracking all client services.