Senol Akin Email & Phone Number

San Diego, California, Us

San Jose, Ca - California, Us

*Managed overall success of 23 enterprise and mid-market customers totalingover $8M in ARR*Proven track record of driving successful adoption of our products/servicesthrough assisting with training and ongoing support initiatives*Identified and booked $1.5M in upsells by analyzing usage data, identifyingcustomer pain points, and leveraging my position as customers’ trusted advisor*Led customer renewals and worked cross-functionally with legal andprocurement to brainstorm and craft unique renewal packages and options suchas multi-year tiered pricing*Developed and maintained strong, multi-level relationships with customersensuring our solution supported their ongoing needs and objectives resulting inclient retention above 90%*Project managed customer RFP's as needed. Created, lead and held accountablecross-functional “tiger teams” where we ultimately secured multi-year renewalswith large customers totaling over $1M*Aided in reducing churn in my book despite industry consolidation and customercost saving initiatives*Constantly maintained above 90% Customer Satisfaction (CSAT)

San Francisco, California, Us

*Managed 8 strategic clients totaling over 2.5 million in ARR*Partnered with Sales on renewals and identified upsell opportunities for new products*Built trust and strong client relationships among day-to-day contacts and key executive sponsors/stakeholders*Partnered with Product and Engineering team to provide client feedback and present and pitch enhancement requests*Led SOW process for “must have” custom features/requests not scoped in original contract*Project managed new product implementations and new custom feature/requests implementation - partnering closely with Implementation, Product and Engineering teams*Partnered with Implementation team to provide custom requests or deploy new features*Conducted onboarding and new feature trainings both virtually and in person*Developed and presented QBRs to C suite audiences

San Francisco, California, Us

South Plainfield, New Jersey, Us

*Account management of high revenue generating, strategic accounts*Identify upsell opportunities based on client business objectives*Project manage major software releases which include scheduling and leading weekly planning meetings, resources planning, document gathering and contingency planning*Project manage custom client projects using Scrum methodology and principles from collecting and organizing user stories to leading daily/weekly meetings to sprint planning *Collaborate daily with Engineering and Service Delivery/Operations teams to ensure client requests and customer support are delivered based on SLAs

San Francisco, Ca, Us

• Manage Enterprise client relationships (Merck, Sony Music Entertainment, Sony Corporation of America, Avis Budget Group, TracFone Wireless)• Post sales account management of privacy services• Project management for certifications of TRUSTe privacy programs, specializing in Web, EU Safe Harbor, TRUSTed Cloud and Mobile• Identified upsell opportunities and bought in an additional 30% in revenue in Q3 and Q4 2012• Collaborate with other departments (sales, marketing and legal) to provide comprehensive privacy services and solutions to client

San Francisco, California (Ca), Us

*Built the world’s first NeuroPanel which consists of 3000 consumers participating in marketing studies from their homes using proprietary software and hardware that reads brainwaves and other biosensory information to determine emotion and cognition*Defined new products to ensure seamless integration with existing software*Managed beta testing and User Acceptance Testing*Released new software every month to the NeuroPanel *Increased repeat usage from 6 studies to 12 studies per panelists*Increased activation rate from 75% to 90% from initial cohort to most recent cohort*Managed and mentored a team of 2 project managers and 2-5 temporary project administrators to support client activity

New York, Ny, Us

*Project manager of major initiative to internalize survey hosting and programming to directly reduce product development costs by 50%.*Manage transition schedules of vendors and internal stakeholders for survey programming and implementation of SQL database tool.*Business needs translator between Systems Development and Research Managers to gather BRD, FSD, and use cases for developing the end user tool for multiple survey platform integration environments.*Lead user acceptance testing while developing test scenarios with technical leads and end users.

New York, Ny, Us

*Responsible for all operational aspects for data collection and reporting platform; primary responsibilities included data acquisition, data processing, report generation, data quality and resource management.*Operational lead for tactical data collection and reporting platforms with $1 million revenue.*Managed team of four off shore resources for bill download classification team. *Designed data specifications, classification rules, and business rules for syndicated product development.*Created, collected and analyzed production KPIs for process control.*Authored business requirements and use cases for online production user interface for automation of process.*Spearheaded project to enhance online production UI through integration with development team.*Directly decreased product cost through off shore transition of resources.

*Managed panel integrity by monitoring surveys and panelists in field, panel culling, profiling panel for most current demographic data, managed ratios between attrition and recruitment and provided panelist customer service support via email and phone.*Worked with development team and business analysts to coordinate priorities and timelines on deliverables and releases.*Managed point incentive program for panelists through third party vendor.*Drafted and programmed all panel profiles and website recruiter surveys using MarketTools proprietary software.*Aided in customizing and implementing customer service console (Right Now) by writing all questions and answers for knowledge base library based on panelist feedback.

Performed various administrative tasks such as filing documents with the San Francisco Superior Court, providing weekly status reports to paralegals and attorneys and prioritizing and tracking all client services.