Managing data center migration projects for IT infrastructure and applications over Private/Virtual cloud resulting in improved productivity, efficiency and cost effectiveness.Providing effective communication and end to end service to all stakeholdersCommunicating project progress through application reviews and RAG reports.Streamlining and expediting change requests to meet project deadlines.Daily tasks:Infrastructure and Capacity… Show more Managing data center migration projects for IT infrastructure and applications over Private/Virtual cloud resulting in improved productivity, efficiency and cost effectiveness.Providing effective communication and end to end service to all stakeholdersCommunicating project progress through application reviews and RAG reports.Streamlining and expediting change requests to meet project deadlines.Daily tasks:Infrastructure and Capacity ManagementPlanning and Data ValidationData and Project ReportingChange ManagementDaily Stakeholder Communication Show less

• Program manager and operational lead across multiple SaaS platforms used by more than 800 users.• Client portfolio owner of £4M in engagement services, managing a revenue of £2M across project teams.• Project managing successful client and platform migrations, ensuring the business is fully aware of the customer's adoption level and value realisation.• Single point of contact for multi-functional teams to analyse and document business requirements, channel client feedback, and… Show more • Program manager and operational lead across multiple SaaS platforms used by more than 800 users.• Client portfolio owner of £4M in engagement services, managing a revenue of £2M across project teams.• Project managing successful client and platform migrations, ensuring the business is fully aware of the customer's adoption level and value realisation.• Single point of contact for multi-functional teams to analyse and document business requirements, channel client feedback, and solutions into future releases of the products.• Strong understanding of business rules and compliance regulations to coordinate the team's Agile practices.• Develop project plans and schedules and coordinate strategies with product manager to meet business objectives.• Successfully implementing tools and executing programs to improve productivity against Technical SLA, including implementation and training of Service Now ticketing system.• Channel communication to stakeholders at all levels over a wide geographic area.• Utilize a pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behaviour at boundary limits of all operations.• Responsible for regular data analysis to target customer analysis and performance.• Recommend architectural improvements, design solutions and integration solutions.• Propose technical feasibility solutions for new functional designs and suggest options for performance improvement of technical objects.• Develop work-flow charts and diagrams to ensure production team compliance with client deadlines.• Implement company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access. Show less

• As part of the initial start-up team worked with a new team during a stressful time. I learnt to keep a cool head and a friendly manner in any situation.• Managed shifts on weekends at one of the Europe’s busiest railway stations, hence able to enhance personal skills including decision making, motivating, and communicating tasks to team members, achieving sales target.• I was responsible for training new team members, cash management and complying with food and safety rules and… Show more • As part of the initial start-up team worked with a new team during a stressful time. I learnt to keep a cool head and a friendly manner in any situation.• Managed shifts on weekends at one of the Europe’s busiest railway stations, hence able to enhance personal skills including decision making, motivating, and communicating tasks to team members, achieving sales target.• I was responsible for training new team members, cash management and complying with food and safety rules and regulations. Regularly assist customers and initiate a conversation to increase the brand popularity. Show less

• Lead a team of 4 members responsible to develop reports and data analysis and channelling improvised feedback to clients including the Maharashtra State Electricity Board and Reliance.• I was responsible for overall Quality and performance for the region and associated improvement processes.• Identified risks and investigated failure analysis, reports, and remedial action plans for the region.• Identified best practices and changes in operations to implement such… Show more • Lead a team of 4 members responsible to develop reports and data analysis and channelling improvised feedback to clients including the Maharashtra State Electricity Board and Reliance.• I was responsible for overall Quality and performance for the region and associated improvement processes.• Identified risks and investigated failure analysis, reports, and remedial action plans for the region.• Identified best practices and changes in operations to implement such practices.• Assisted senior management in developing competitive quotations and managing contracts. Show less

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• Co-operatively worked within a team to maintain the client reports, employee schedules and office documentation. • Coordinated between teams to solve client queries and provide with appropriate solutions.