1. To work in accordance with the needs of the faculty, staff and administration to develop and implement a viable strategic technology plan for the college2. Create and uphold a comprehensive IT security strategy in line with the college's goals and regulatory demands, to include implementation of cybersecurity measures, data backup solutions, and disaster recovery plans3. Manage the upkeep, design, and enhancement of IT infrastructure, as well as application deployment, maintenance, and support, ensuring minimal disruption during upgrades, timeliness, adherence to requirements, and budget compliance4. Ensure database and network infrastructure integrity, security, and availability. Consistently monitor performance and implement the latest technologies and practices5. To prepare, submit and monitor the annual budget for the Information Technology department and the college’s computer resources center6. To negotiate with vendors to obtain the best terms for the college on the acquisition of computer hardware, software and services, and to regularly evaluate vendor performance for optimal value and service7. To manage all software programs and to create and conduct periodic software training, as well as security training and awareness programs sessions, for faculty, staff and students, as needed8. Manage IT-related events, collaborating with various departments for successful execution and technical support9. To hire, lead, develop, and supervise IT staff, fostering a collaborative, innovative, and accountable culture, emphasizing excellence.

Managing the IT Team as well as the Security of the organization. Development, implementation, and management of comprehensive information security strategies. Optimizing support, infrastructure, and systems across all departments to facilitate the achievement of business objectives.

Responsible for managing the network, systems and IT employees of Sherman College of Chiropractic. Determine which specific systems are needed to improve operations, and then supervise the installation, upgrading and daily maintenance of the network and systems used by the organization. Supervise the tasks and projects assigned to IT employees. Key Responsibilities:1. Manage IT employees: Provide supervision of tasks and projects performed by IT employees. Perform annual performance evaluation of IT employees.2. Manage system hardware and application software implementation and upgrades: Responsible for implementing and upgrading system hardware and application software and ensures that prerequisites are met before implementing new systems.3. Manage network resources: Manage the implementation of new and life-cycle replacement of network resources. Provides technical support and problem resolution related network issues. 4. Applications: Manage existing applications, including but not limited to Nexus Student and CRM and assist in the stabilization, modifications, and enhancements to these products.5. Creates processes for software: For any new software that is introduced to the organization, develop and oversee procedures for its usage. Once standards are developed, provide training to users6. Lend enthusiastic support to college policies and to fellow co-workers, particularly in the presence of students and support personnel7. Commitment to the mission of Sherman College and support of The Sherman Chiropractor in any way correlated to the position8. To assume such other duties as assigned by the Director of Information Technology

Manage existing applications, including but not limited to CAMS and HOBSONS, and assist in the stabilization, modifications, and enhancements to these products up to and including the time a new SIS and CRM system is implemented.Manage system hardware and application software implementation and upgradesResponsible for implementing and upgrading system hardware and application software. Ensure that prerequisites are met before implementing new systems, and then carefully monitor the rolling-out process.Troubleshoot problems with the software and provide technical support and problem resolution related to business application software systems. Whenever there is a problem with the software review the issue and come up with a solution.For any new software that is introduced to the organization, the create, develop and oversee procedures for its usage. Once these standards are developed, provide training to users.

• Provide first line response for 400 students and 100 staff/faculty requiring assistance with information technology issues.• Troubleshoot workstation, network connectivity, and printer problems.• JSS Server administration and iPad configuration.• Spiceworks help desk management system configuration and maintenance.• Tracking issues to resolution and updating the internal knowledge base.• Provide one-on-one training as needed.• Conduct hardware and software inventories as needed.• Imaging using MDT for Lite Touch installations.• AD administration of users/systems.• WSUS administration.

• Desktop support • Front end application support• Copier maintenance, integration, and repair• Helpdesk support in call center environment • Updating and improving documentation for future use• Customer facing Tier 3 tech support and training • Utilizing E-Automate for ticket tracking and information updates

•Assists in the training and development of technicians and keep abreast of the most current technology in the broadband industry. •Supervise technicians to ensure compliance with company guidelines regarding quality, customer service, and safety •Assists in the coaching, counseling and ongoing review process for technician positions and administers discipline consistent with corporate polices

Installation and troubleshooting of commercial Charter products(VoIP, Internet, Video).Network connections and phone cut over at time of install as well as customer education.Fiber installation in home(s).Supervising and assisting as needed to ensure techs meet customer satisfaction and on timeexpectations.

Manage 35-50 technicians, 5 dispatchers, 4 supervisors.Time tracking and payroll for employees.Data processing and analysis with action plans for employee improvement.Interviewing, hiring, and training of new employees in telecommunications installation, customer service, and safety.

Software implementation and support for SSI billing and transmission products.Customer service and conflict resolution.Software troubleshooting.Assisted in training of new employees.