Sen Thevarajah work email
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I am a purpose-led change leader with extensive experience in taking internal and external stakeholders on holistic transformation journeys focusing on ‘culture first’ to achieve lasting results across private and public sector organisations. Driving the service transformation at the NSW Department of Education enabled me to utilise my entrepreneurial and customer focused approach to design the customer service culture, roadmap, infrastructure and technology, maximising customer experience and service impact.With a focus on leading by example, I guide & inspire my teams to challenge the status quo with creativity, empathy and an innovation mindset, building the foundation for purpose-led, holistic organisational change.
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FounderSamuha ArtsSydney, Nsw, Au -
Director, Service Experience StrategyNsw Department Of Education Mar 2022 - PresentSydney, New South Wales, AustraliaThe NSW Department of Education (DoE) is the largest provider of public education in Australia. I initially joined in a consulting role, transforming the Central Service Department based on the Gallup Review 2020 before starting up the new Service Experience Directorate. In my current role, I leveraged the ‘Voice of Customer’ to shape the service improvement initiative including the procurement and build of infrastructure & technology to support service management processes. -
A/Executive Director, Service ExperienceNsw Department Of Education Nov 2021 - Mar 2022Sydney, New South Wales, AustraliaHaving led the first phase of the Central Service Department transformation in my previous role, I was selected to establish the new Service Experience Directorate in the second phase of the transformation journey. Starting up this department, I was able to secure $60M worth of funding including an initial headcount of 40 people. I led the introduction of a ‘service mindset’ internally, achieving stakeholder buy-in via ‘Why’ & ‘Walk in my Shoes’ campaigns, creating a lasting culture change.
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Director, TransformationNsw Department Of Education Apr 2021 - Nov 2021My journey with the NSW DoE started with a consulting role. I was then asked to transform the Central Service Department including 2400 team members across 16 organisations. Gathering extensive stakeholder feedback from schools, service providers and internal staff informed the development of the transformation strategy. This led to establishing a cross functional team to dramatically increase the quality of service for schools to enable frontline staff and positively impact the quality of the learning environment for children in NSW.
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Head Of Service Strategy And DesignAmp Feb 2018 - Apr 2021Sydney, AustraliaAMP is a financial services company providing superannuation and investment products, financial advice, and banking products. I joined AMP to transform their existing operating model across 12 different entities, streamlining processes and creating a collaborative mindset, translated into one service delivery model including digital transformation, achieving a $300M ‘cost to serve’ reduction. -
Strategy & Transformation ConsultantAmp Sep 2016 - Feb 2018Sydney, AustraliaEngaged as a change agent to transform the enterprise services function, I was responsible for building the strategy to drive a transition to an innovation culture, transforming a very operations-driven function into a pro-active, high performing portfolio. I led the development of a strategy and roadmap of key initiatives to improve performance and built a new operating model to deliver a better service experience. Leading a team of service strategy analysts, I drove cultural transformation across in an in-house/outsourced environment.
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Director Of Strategy & InnovationCtm Training Solutions Nov 2015 - Sep 2016Sydney, AustraliaCTM Training Solutions is a national training provider of civil construction, rail, transport, earthmoving and mining across Australia. I was asked to join the business to diversify the one existing training and service line based on my experience at Resco Services. Introducing new products and transforming the technology landscape, enabled a 30% revenue increase within 10 months. -
General Manager - Network InfrastructureResco Services Pty Ltd Jan 2014 - Nov 2015Sydney, AustraliaResco Services was interested in diversifying their product portfolio into the NBN and fibre optic space. I was brought on to lead the development and introduction of new product lines as well as the market engagement, achieving a 40% revenue and 15% EBITA increase. Driving the overall business operations and objectives including all aspects of finance, sales and marketing, HR and legal. -
Senior Project EngineerBp Jan 2010 - Nov 2013Perth, Australia
Sen Thevarajah Skills
Sen Thevarajah Education Details
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Master Of Business Administration (M.B.A.)
Frequently Asked Questions about Sen Thevarajah
What company does Sen Thevarajah work for?
Sen Thevarajah works for Samuha Arts
What is Sen Thevarajah's role at the current company?
Sen Thevarajah's current role is Founder.
What is Sen Thevarajah's email address?
Sen Thevarajah's email address is se****@****.com.au
What schools did Sen Thevarajah attend?
Sen Thevarajah attended Macquarie Graduate School Of Management.
What skills is Sen Thevarajah known for?
Sen Thevarajah has skills like Management, Leadership, Project Management, Business Strategy, Change Management, Strategic Planning, Customer Service, Project Planning, Strategy, Program Management, Business Process Improvement, Continuous Improvement.
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