Senthil K Email & Phone Number

Acknowledged for strengthening companies to lead in highly competitive situations, targeting assignments in an organization of high repute. Overall 21 years of IT experience into IT Service Delivery, IT Project Management, IT Security Management, Data Protection, GRC, IT cloud services & Operations. Taken the role of Service delivery, Project Management and support projects for various Global customers - Abbvie, Novartis, GSK, Marin Harvest, Lexmark, BMW and DHL. Managed the portfolio of $4 - 5 million in revenue and 10-15 projects to support leveraged clients. Proactively engaged with customers to drive service improvement and ensure customer satisfaction. Responsible for end-to-end single, multiple projects delivery- processes- transformation- understanding - requirement and scoping – SPOC for engagement of service delivery, building relationship with customers and enable business growth. Conducting survey for customer satisfaction - contractual deliverables, SLA performance, IT Security, GRC, Internal & customer governance and enable business growth. Responsible for escalation management, communication management, stakeholder management, risk management. Travelled to France, Singapore, Belgium, Norway & Malaysia for Project delivery.