Senthil Kumar

Senthil Kumar Email and Phone Number

Vice President of Customer Success @ Thomson Reuters
New York, NY, US
Senthil Kumar's Location
New York City Metropolitan Area, United States, United States
Senthil Kumar's Contact Details
About Senthil Kumar

Senthil is a successful customer success leader leading global teams to deliver industry leading retention and growth. At Forrester, Senthil leads a global team of 155+ to grow a $350M+ recurring revenue stream. He has focused on transforming the customer success team to deliver exceptional client outcomes that has led to 15% improvement in renewal rates.At Salesforce, he spearheaded the customer success initiatives for a $425M Life Sciences segment, reducing churn to 2.6% and elevating consumption and adoption rates significantly. Led efforts to productize and monetize success offerings, enabling scalable and impactful customer success.Expertise: Customer Success, Customer Relationship Management, SaaS Applications, Enterprise Resource Planning, Business Transformation, P&L management, Healthcare and Life Sciences Industry

Senthil Kumar's Current Company Details
Thomson Reuters

Thomson Reuters

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Vice President of Customer Success
New York, NY, US
Senthil Kumar Work Experience Details
  • Thomson Reuters
    Vice President Of Customer Success
    Thomson Reuters
    New York, Ny, Us
    View
  • Forrester
    Vice President Of Customer Success
    Forrester Jul 2023 - Present
    Cambridge, Ma, Us
    Leading the global customer success management and specialist teams of 155+ driving retention and growth for a recurring revenue business of over $350M. Transformed the customer success team to deliver exceptional client outcomes that has led to 15% improvement in renewal rates. Deployed an AI co-pilot solution to grow productivity for team by 20%.
    View
  • Salesforce
    Regional Vice President, Customer Success, Healthcare & Life Sciences
    Salesforce Feb 2020 - Mar 2023
    San Francisco, California, Us
    Led the North American customer success team for a $425M business in the Life Sciences segment. Built deep relationships with executives at Fortune 200 Life Sciences customers. Productized and monetized success offerings to scale customer success. ◆ Grew NRR and supported revenue growth to $425M◆ Reduced churn to 2.6%◆ Grew consumption and adoption to 85% and 82% respectively
    View
  • Salesforce
    Senior Director, Portfolio Success Leader, Healthcare And Life Sciences
    Salesforce Feb 2017 - Jan 2020
    San Francisco, California, Us
    Led team of success managers working with 8,000+ mid-market/SMB customers in the Healthcare & Life Sciences industry with $340M revenue. Built out operating model for team from the ground up. Devised strategies to scale customer success, including portfolio success, digital self-service, guided success, one-to-many programs and one-on-one interventions. ◆ Reduced churn by 6% and helped grow NRR to over 120%◆ Increased revenue for Premier success offering, achieved 21% year-over-year growth◆ Increased adoption across the portfolio to 250%+ to target
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  • Salesforce
    Customer Success Director
    Salesforce Jul 2013 - Jan 2017
    San Francisco, California, Us
    Customer Success Director for a portfolio of clients. Grew revenues from $10M to $15M. Responsible for customer delight, adoption and revenue growth. Advise client CxOs on Salesforce.com Vision and Strategy.
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  • Cognizant Technology Solutions
    Business Unit Leader And Client Partner, Life Sciences
    Cognizant Technology Solutions May 2011 - Jul 2013
    Teaneck, New Jersey, Us
    P&L ownership for a portfolio of clients in the Pharmaceutical industry. Responsible for leading teams to deliver industry leading growth and client success. Won several transformation engagements in the areas of Sales and Marketing, Business Intelligence, Cloud migration and R&D services.
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  • Wipro Technologies
    General Manager, Business Process Advisory Services, North America
    Wipro Technologies Oct 2010 - May 2011
    Bangalore, Karnataka, In
    Responsible for growing Wipro’s Business transformation revenues in North America. Built a team of business process consultants to lead business transformation engagements around CRM, Social Media and Cloud computing.
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  • Wipro Technologies
    General Manager, Enterprise Applications, North America
    Wipro Technologies Apr 2008 - Sep 2010
    Bangalore, Karnataka, In
    Managed Wipro’s Enterprise Applications business in the Americas to drive revenue growth for CRM, ERP, and SAAS solutions across technologies like SAP, Oracle, Salesforce.com, JDA and Ariba.Grew revenues over 35% to $350M and acquired new customers for Wipro through Enterprise Application services. Directly managed CXO level relationships at key strategic accounts.
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  • Wipro Technologies
    Global Practice Head, Application Management Services
    Wipro Technologies Oct 2005 - Mar 2008
    Bangalore, Karnataka, In
    Led Wipro’s Enterprise application management services practice globally. Envisioned the FlexDelivery model to drive non-linear revenue growth and higher operating margins. Actively engaged Industry analysts to drive Wipro’s brand for ERP applications outsourcing.
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  • Wipro Technologies
    Practice Manager, Enterprise Applications
    Wipro Technologies Sep 2002 - Sep 2005
    Bangalore, Karnataka, In
    Managed the Enterprise Applications business on the East Coast. Built relationships with with senior management to define and lead key transformation programs.
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  • Seranova
    Senior Director, Ebusiness Solutions
    Seranova Sep 1999 - Aug 2002
    Us
    Managed strategic customer relationships for this eBusiness services startup and grew revenues for the eBusiness and Supply chain practices.
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  • Intelligroup
    Partner, Oracle Practice
    Intelligroup Jan 1998 - Aug 1999
    Princeton, New Jersey, Us
    Managed Oracle practice P&L and led significant growth in the practice for this services startup. Joined the company when they had 100 employees and help drive growth to 2,000+ employees.
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Senthil Kumar Education Details

  • University Of South Florida
    University Of South Florida
    Engineering
  • Birla Institute Of Technology And Science, Pilani
    Birla Institute Of Technology And Science, Pilani

Frequently Asked Questions about Senthil Kumar

What company does Senthil Kumar work for?

Senthil Kumar works for Thomson Reuters

What is Senthil Kumar's role at the current company?

Senthil Kumar's current role is Vice President of Customer Success.

What is Senthil Kumar's email address?

Senthil Kumar's email address is se****@****ail.com

What is Senthil Kumar's direct phone number?

Senthil Kumar's direct phone number is tbd

What schools did Senthil Kumar attend?

Senthil Kumar attended University Of South Florida, Birla Institute Of Technology And Science, Pilani.

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